The staff at my local branch are always helpful and friendly. Most recently, I took my time deciding which of two canvas shoes to purchase, eventually making up my mind. I am (to date) always happy... See more
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The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... See more
Company replied
Any visit I make to fatface is always a delight ! Have been shopping with you for years and still have dresses that go back years , still look like new and always get compliments when I’m wearing my... See more
Company replied
Kayleigh at the St Neots branch was fantastic, creating a warm, relaxed environment for our shopping experience.. no hard sell, just honest friendly advice with a smile….we will be back again
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, United Kingdom
- 01480 476162
4.9
Excellent
128 reviews
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Lovely staff St Neots Store
Lovely staff, knowledgeable about product, made to feel welcome. I really struggle to find jeans to fit, they were patient and helpful and I ended up with 2 pairs!
16 March 2025
Unprompted review
Reply from FatFace - ST NEOTS
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Love the St Neots store
Love the St Neots store, it’s always really well merchandised and the staff are extremely helpful and very friendly.
9 March 2025
Reply from FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
So nice to have a local branch
I went to collect an item and tried on a jumper while I was there. The staff are always friendly and helpful so it's a pleasure to go in there
28 January 2025
Reply from FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt collection and friendly staff
Prompt collection and friendly staff. Quite expensive clothes, but good quality.
3 December 2024
Reply from FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Staff very helpful when trying to choose jeans. Good suggestions on style and comfort.
28 November 2024
Reply from FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on line
Saw some chino’s in the shop unfortunately didn’t have my size but could order on-line for free delivery to shop for next week which was ideal. When picked up tried on at home very pleased with product good fit and quality.
29 October 2024
Reply from FatFace - ST NEOTS
Hello Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional customer service
Always receive a very warm welcome from all members of staff at St Neots
Kayleigh was exceptionally helpful today and previously in helping me find the right goods to suit my preferences
7 August 2024
Unprompted review
Reply from FatFace - ST NEOTS
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
ice Cream t shirt
Having purchased the Jude t shirt in a size 12 and realised how big it was, FatFace responded to my review on here very promptly. I managed to swap it to a smaller size and it fits beautifully. Thanks FF!
At St Neots branch, I was met by a lovely member of staff who directed me to the t shirts I was after. Lovely store.
8 July 2024
Reply from FatFace - ST NEOTS
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such a lovely experience!
Such a lovely experience I had shopping in Fatface in St Neots. The two members of staff Emma and Janet were very helpful and friendly. I came out of the shop feeling that I enjoyed shopping there. Keep up the good work! 🤩.
2 July 2024
Unprompted review
Reply from FatFace - ST NEOTS
Hi Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing shopping experience with Kayleigh
Kayleigh at the St Neots branch was fantastic, creating a warm, relaxed environment for our shopping experience.. no hard sell, just honest friendly advice with a smile….we will be back again
13 July 2024
Unprompted review
Reply from FatFace - ST NEOTS
Hello Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service and lovely staff 😁
3 July 2024
Reply from FatFace - ST NEOTS
Hello Lorna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Janet..Kelly.. Emma
Janet ... Kelly.. and Emma are the most helpful people you could wish for so polite and always helpful kind regards Carol
5 July 2024
Unprompted review
Reply from FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave us your 5* review.
I am so pleased to read your positive feedback regarding the Crew in one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Quality Items & Quality Service
Always a great experience shopping here. Staff are lovely and helpful and the fashion is always made to a high standard. Happy to buy from Fat Face!
3 July 2024
Unprompted review
Reply from FatFace - ST NEOTS
Good afternoon, Sophie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Great pick up service
Ordered pick up from shop - was ready in 2 days - staff were friendly - item was perfect!
25 June 2024
Reply from FatFace - ST NEOTS
Hello Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ST NEOTS
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found everything was easy to find and that the items are of good quality. I hope you continue to enjoy our products as much as we do.
All the best, MM
Awful rude manager
Bought mens medium underwear but realised after reading back medium is 34 took them back in original packaging but was refused an exchange it was obvious not opened manager totally rude told her I'd never shop there again didn't even listen bloody ignorant
12 June 2024
Unprompted review
Reply from FatFace - ST NEOTS
Hello,
We would like to thank you for leaving a review and we are so sorry to hear that we didn't reach your expectation on this occasion. We apologise for any inconvenience this may have caused you. We will be sure to pass your feedback on for review.
Take care. -SM
Great Delivery
Package arrived in store ahead of time. Store staff were helpful, friendly and very efficient.
5 May 2024
Reply from FatFace - ST NEOTS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our St Neots store to be so friendly and efficient. I will be sure to pass your comments on to the team.
All the best, MM
I received the order very quickly…
I received the order very quickly unfortunately the dresses I purchased were far too long for me.
I rang the local Fat Face store where I ascertained I could take them back there. The young lady in the St Neots shop was very pleasant and efficient.
26 April 2024
Reply from FatFace - ST NEOTS
Hi there, I am sorry to hear about this. I hope you are able to find another item to more your fit in the future but I am very happy to hear of the good experience aside from this! Have a lovely weekend! TS
good quality clothes
good quality clothes & always such lovely friendly helpful ladies at the ST NEOTS branch thank you!
25 April 2024
Reply from FatFace - ST NEOTS
Hello Angie
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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