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FatFace - SIDMOUTH Reviews 

140
TrustScore 4.5 out of 5

4.7

4/5 Fore Street, EX108AJ Sidmouth, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service @ Fat Face Sidmouth. Thanks to Connie and Jennie. Went out of their way to find a top for me when the sale had finished and all items had been bagged up! They did find the top I wa... See more

Company replied

Rated 4 out of 5 stars

After visiting Sidmouth FatFace for the first time I was really pleased with how open and clean the shop appeared and the lay out everything was so easy to shop. The girl who served me was called Bet... See more

Company replied

Rated 5 out of 5 stars

Sidmouth store is a high street gem! Wonderfully friendly staff who know their stuff and know how to make you feel special and safe! Jennie guided me to the right sizes, to great colour combinations,... See more

Company replied

Rated 5 out of 5 stars

Helpful friendly staff (Sidmouth branch) had to order two item sizes for me, quick delivery. Quick refund on the size not needed. In fact ended up buying another item. Nice quality products which refl... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 4/5 Fore Street, EX108AJ, Sidmouth, Devon, United Kingdom

  • 01395 578662

4.7

Excellent

TrustScore 4.5 out of 5

140 reviews

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4.7

All reviews

(140)

13,979 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice dungarees

Nice dungarees, I'm 5ft tall and size 10. I bought the regular length and they are just right on me, I can put a little turn up for wearing with chunky sandals, but they also look great not turned up with boots/shoes. Roomy, relaxed fit, the bib is quite wide which I like. I will have to adjust the straps to make them shorter but I'm okay with that. Nice, helpful staff in the shop, thank you.

18 February 2024
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order and that you found the crew in the Sidmouth store to be so helpful too. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 5 out of 5 stars

Any easy shopping experience

Any easy shopping experience. Delivered in store no hitches .
Will use again

2 February 2024
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Good Morning Jill,

Thank you for taking the time to leave us a review!

I am happy to hear you enjoy using our online service! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!

We look forward to welcoming you back!

Kind Regards, JW

Rated 4 out of 5 stars

Great service.

Good website and excellent online ordering with prompt delivery. Easy to return online or instore.

13 January 2024
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Hello Peter
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Adele dress

Adele dress! WOW!
The Adele dress is fabulous, great quality, wonderful fit. Staff in the Sidmouth shop were polite friendly and the whole transaction was lovely.

29 December 2023
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Reply from FatFace - SIDMOUTH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great quality

Great quality. Super price

20 November 2023
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Reply from FatFace - SIDMOUTH

Hello Andrea
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great quality

Great quality. Arrived in store earlier than expected. Lovely staff in Sidmouth store.

23 November 2023
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Reply from FatFace - SIDMOUTH

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Rated 5 out of 5 stars

Great purchase…

Great purchase… good quality & perfect fit!

24 October 2023
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Reply from FatFace - SIDMOUTH

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Good quality kit which was well…

Good quality kit which was well displayed.
Nice to be able to buy something that is going to last.

23 October 2023
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Reply from FatFace - SIDMOUTH

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
Emily

Rated 5 out of 5 stars

Superb brand!

Excellent quality product. Good aftersales if sizes are not right!

18 October 2023
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Reply from FatFace - SIDMOUTH

Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS

Rated 5 out of 5 stars

Excellent Service

Ordered, Arrived at the chosen store in Sidmouth in a short time.
On collection the staff were very welcoming and helpful. Shirt is lovely.

23 October 2023
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Reply from FatFace - SIDMOUTH

Thank you for your 5* review regarding your recent visit to our Sidmouth store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 5 out of 5 stars

Easy returns for free to local FatFace…

Easy returns for free to local FatFace shop
Staff friendly and efficient

28 September 2023
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Reply from FatFace - SIDMOUTH

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

Easy to use website and great service, excellent product, friendly staff at Sidmouth

5 September 2023
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Reply from FatFace - SIDMOUTH

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Lovely clothing

Lovely clothing, true to size and beautiful colours and styles. I'm sorry Fat Face is closing down it's stores

24 August 2023
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Reply from FatFace - SIDMOUTH

Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS

Rated 5 out of 5 stars

Everything was plain and simple from…

Everything was plain and simple from the start. I collected from my nearest shop and they were so polite and friendly. Thank you

17 August 2023
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Rated 5 out of 5 stars

Very pleasant staff happy and friendly

24 July 2023
Unprompted review
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Faultless

Click & collect from a branch of choice - Sidmouth, Devon. Worked like a dream. Order was simple via easy to navigate website. Notified when at Sidmouth. Collected from lovely staff at Sidmouth. All good. Faultless. Thank you very much Fatface.

8 May 2023
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Hi Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quality products at a decent price

Quality products at a decent price. Helpful respectful staff in store and fast delivery when ordering online

7 May 2023
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Hi Henrietta
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I arrived at the Sidmouth store 2…

I arrived at the Sidmouth store 2 minutes after closing time and the staff were lovely and opened up to give me my order.

29 April 2023
FatFace - SIDMOUTH logo

Reply from FatFace - SIDMOUTH

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

I ordered 2 items

I ordered 2 items, unfortunately 1 didn't suit so I took it back to Sidmouth for a refund. The staff there are first class and I ended up buying another item.

19 April 2023
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Reply from FatFace - SIDMOUTH

Good afternoon, Linda

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sidmouth store.

Take care, JB

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