Lovely customer service at Meadowhall, all staff were more than keen to help. Adele was getting more sizes from their stockrooms. Offering delivery options for products they didn't have in store. Vinn... See more
Company replied
Location
Switch location85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really pleased with my new hoodie from FatFace, bought at the Meadowhall store in Sheffield. The quality is excellent — lovely soft material, really comfortable to wear and a great fit. It feels wel... See more
Company replied
Ordered a pair of shorts online for pickup at my local store. The delivery was quick, and the communication was great throughout. The shorts are a lovely quality and fit perfectly.
Company replied
I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom
- 01142 568344
4.7
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff nice shop
14 August 2023
Reply from FatFace - MEADOWHALL 2
Thank you for your review. We deeply appreciate your feedback and we look forward to seeing you again soon! -RS
Extremely good customer service and…
Extremely good customer service and very good quality
Clothing.
Also Fatface caters for all ages and a good range in sizes.
15 August 2023
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Nice different designs.
Nice different designs on the website.
Easy to order and prices better now the sale is on. Pick up in store was quick and easy.
8 August 2023
Reply from FatFace - MEADOWHALL 2
Good morning,
Thank you for your review.
I am pleased to hear that you are happy with your recent sale purchase.
Have a lovely day!
Take care - CT
pleasant helpfull staff
1 August 2023
Reply from FatFace - MEADOWHALL 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
ReaJeanslly easy to order & collect
Really easy to order & collect, great communication & pleased with the jeans.
31 July 2023
Reply from FatFace - MEADOWHALL 2
Hello Hilary thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality and fit
25 July 2023
Reply from FatFace - MEADOWHALL 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
I bought a lovely cotton top
I bought a lovely cotton top. There was not enough selection in the store is all that I’d say.
Otherwise I am happy with my purchase and the service I received in store.
1 August 2023
Unprompted review
Reply from FatFace - MEADOWHALL 2
Good Afternoon
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
I ordered on line and collected from…
I ordered on line and collected from the store. I found it a very pleasant and very easy to do .
11 July 2023
Reply from FatFace - MEADOWHALL 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love the quality
Love the quality, speedy delivery, good discounts in sale, sizing perfect .
28 June 2023
Reply from FatFace - MEADOWHALL 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I had tried tha dress on in the shop.
I had tried tha dress on in the shop.
Tha lady was very helpful and zi liked it but couldn’t decide. After getting home I ordered in line.
Simple!
18 June 2023
Reply from FatFace - MEADOWHALL 2
Hi Valerie,
Thank you for you positive feedback. I am unsure if you meant to give us a 1 star review? If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
Excellent products
Excellent products at a very fair price.
Chinos and shorts fit me perfectly…will be back for more!
15 June 2023
Reply from FatFace - MEADOWHALL 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I recently visited the Fatface store at…
I recently visited the Fatface store at Meadowhall, and I would like to give 5* to Shirley. I must have spent over an hour in the changing rooms, whilst Shirley brought different sizes and styles that she thought would flatter my figure. It was like having a personal shopper. I am not very good at putting outfits together and the help she gave was amazing. I walked out with many outfits that I am over the moon with. If you need advise I would definitely recommend paying a visit to see Shirley
17 June 2023
Unprompted review
Reply from FatFace - MEADOWHALL 2
Hi Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order came on time n just what I needed…
Order came on time n just what I needed fatface flip flops are a must for me I've got neuropathy in my feet these flip flip are my summer must.
Thankyou fatface for my feet heaven flipflops.
8 June 2023
Reply from FatFace - MEADOWHALL 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
I loved the dress but I sent for a size…
I loved the dress but I sent for a size 12 having tried on a 14 instore. My problem is the 14 was too large and the 12 a bit too small. I'm in a quandary now as I would like to have it for an event in mid July, will return to the Meadowhall shop and see what sizes they have instore this week.
4 June 2023
Reply from FatFace - MEADOWHALL 2
Hello Barbara
Thank you for taking the time to leave your review. I am sorry to hear that you found the sizing of your order a little inconsistent. I will be sure to pass your comments and feedback on to the relevant department for their consideration and attention.
Take care, LE
I saw the outfit in the shop not got my…
I saw the outfit in the shop not got my size so ordered on line extremely easy straight forward to do payed and got an email straight away and in a few days it arrived! The clothes in fat face are extremely lovely and the sizes are perfect thanks keep doing a great job 😁
25 May 2023
Reply from FatFace - MEADOWHALL 2
Hi Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered online after reading reviews…
I ordered online after reading reviews which were really helpful. The delivery to store was quick and staff were friendly when I collected the item.
7 May 2023
Reply from FatFace - MEADOWHALL 2
Hi Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
6 May 2023
Reply from FatFace - MEADOWHALL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff all round at the…
Lovely staff all round at the Meadowhall store. Tried my items on, kept the jacket not the jeans but promptly bight a more expensive pair having been encouraged to take a look…..excellent sales skills.
2 May 2023
Reply from FatFace - MEADOWHALL 2
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Meadowhall store
I regularly shop at the Meadowhall store and the staff are always friendly and helpful. Plenty of choice of products in a great environment, the store is light and airy.
29 April 2023
Reply from FatFace - MEADOWHALL 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - MEADOWHALL 2
Good afternoon, Merrilyn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Meadowhall store.
Take care, JB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.