Banner for FatFace - MEADOWHALL 2

FatFace - MEADOWHALL 2 Reviews 

188
TrustScore 4.5 out of 5

4.7

85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more

Company replied

Rated 5 out of 5 stars

Visited Fat Face store in Sheffield to buy a pair of jeans. Tried the style and size l wanted omly to find the regular length was too short. Informed by the assistant that they don't keep stock of... See more

Company replied

Rated 5 out of 5 stars

Bought something online with delivery in store. Not only I absolutely love the item bought but also the service in store. Acknowledged with a smile is the perfect customer service in my opinion. (Mead... See more

Company replied

Rated 5 out of 5 stars

Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside l... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom

  • 01142 568344

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(188)

13,946 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love fat face

Love fat face . Always know what ever I buy will fit.

4 July 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I bought a shirt from face and I think it’s a good shirt

I bought a shirt from fat face and I think it’s good.
I also went online and bought a hoodie, I think that’s good also.

30 June 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I have purchased online before but…

I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirley was like my personal shopper going above and beyond to help me choose my items. Her excellent knowledge of her stock made my visit exciting. Shirley showed me every colour combination, suggested what made up an outfit and what colours suited me best! What a wonderful, helpful person and asset to the store…she made my day! I was then served by David whom was equally friendly and helpful when making my purchases. What a fantastic team they make! By far the best customer service I have received in a very long time…many thanks Carole

13 June 2026
Unprompted review
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I can always find something I like and…

I can always find something I like and it fits.

10 June 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fast delivery

Quick notification order was ready to collect and lovely outfit

8 June 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service with a smile

Bought something online with delivery in store. Not only I absolutely love the item bought but also the service in store. Acknowledged with a smile is the perfect customer service in my opinion. (Meadowhall store)

7 June 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

FatFace staff are always super friendly…

FatFace staff are always super friendly and cool. Shops always well presented!

31 May 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Visited Fat Face store in Sheffield to…

Visited Fat Face store in Sheffield to buy a pair of jeans. Tried the style and size l wanted omly to find the regular length was too short.
Informed by the assistant that they don't keep stock of either short or long length in store and would have to order online.
Very helpful and jeans ordered. Quick delivery arriving the following day.
Excellent service from Fat Face and shout out to helpful staff.

26 May 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Friendly people in store and always…

Friendly people in store and always great quality clothes. Plus the 20% for blue cards was a bonus

24 May 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

Great staff. Very personable.

21 May 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I just love FatFace

I just love FatFace! The clothes are very well made and I have made many a purchase from both online and the shop in Meadowhall.

The staff in the shop are very friendly and extremely helpful. Always got a smile for everyone and some conversation.

I highly recommend this shop because of the quality of the goods, the way the store is presented and ALL the staff.

20 May 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff were very helpful.

Staff were very helpful.

5 May 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 1 out of 5 stars

Sheffield Fat-face Meadow Hall Store.

My visit to the Sheffield Meadowhall FatFace Store was disappointing overall, largely due to the attitude of the sales staff. They came across as disinterested and unapproachable, giving the impression that they would rather be elsewhere than assisting customers. This lack of engagement really detracted from the shopping experience. It’s hard to understand why anyone would choose a customer-facing role if they’re not willing to offer even a basic level of service. Unfortunately, this experience has put me off returning to this store anytime soon.

6 May 2026
Unprompted review
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello Denise,
Thank you for taking the time to leave your review. We are really sorry to hear of your poor experience within our store. This isn't what we like to hear, and this will be fed directly back to the store for their attention.
Once again we do apologise, and if there is anything that we can do to help in the future, please do let us know.
Thank you, LE

Rated 5 out of 5 stars

My favourite shop

My favourite shop!
Something a little bit different and always great quality. Love to browse in stores but also shop online. Staff are always very helpful if you need them for anything.

25 April 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Needed a different size and friendly…

Needed a different size and friendly assistant was very obliging and went and got one.

24 April 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE

Rated 5 out of 5 stars

Returned item as was too big

Returned item as was too big. Fat Face always good customer service.

23 April 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great jacket

Great jacket , service and delivery spot on

24 April 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The size I ordered was too big

The size I ordered was too big. The sales assistant checked to see if they had a smaller size which they did. I found this really useful as I live a long way from the shop so it saved me time and money to have to re order. Thankyou

31 March 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great Staff

Fat face is a great place to shop. Lovely clothes, well made and the staff in store are always really helpful.

26 March 2026
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I buy a lot of clothes from Fat Face…

I buy a lot of clothes from Fat Face online ..but my favourite store has to be the Meadowhall one.All the staff are so friendly and helpful .
David who works there is just one of the best crew ..nothing is ever too much trouble for him..approachable ,friendly polite .
A fabulous asset to the brand and store ..well done .

22 March 2026
Unprompted review
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look