Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... See more
Company replied
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See what reviewers are saying
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... See more
Company replied
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... See more
Company replied
Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, United Kingdom
- 01543 264059
4.9
Excellent
211 reviews
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Buying made easy.
Simple to order online and delivery to local store. Collection hassle free👍
1 September 2023
Reply from FatFace - LICHFIELD
Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality of clothing is always excellent…
Quality of clothing is always excellent although sizing can be less reliable. Staff very friendly.
17 August 2023
Reply from FatFace - LICHFIELD
Good Afternoon Joy,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased and had a friendly experience with our staff, we cannot wait to welcome you back!
Have a great day! - JW
Excellent customer service
Quick delivery and staff at the Lichfield shop are lovely and helpful. Very good customer service.
15 August 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
One of my favourite stores.
I love the quality of everything in fat face,also the style. Staff are always welcoming and helpful, one of my favourite stores.
9 August 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Wonderful store and lovely staff
Wonderful store and lovely staff. Highly recommend.
15 August 2023
Unprompted review
Reply from FatFace - LICHFIELD
Thank you so much for your lovely words. We deeply appreciate your comments and your feedback will be shared with our amazing team in store! - RS
Free collection from store and great sale prices.
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sale, so wasn’t aware of the sale until I browsed online. Otherwise great sale and very helpful and courteous staff at the Lichfield store.
5 August 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - LICHFIELD
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LICHFIELD
Hi Ade
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great FatFace store friendly staff
Great store always well laid out the staff are friendly and helpful nothing is too much trouble
29 July 2023
Reply from FatFace - LICHFIELD
Thank you for your 5* review regarding your recent visit to our Lichfield store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Ab fab store manager in Lichfield
An ab fab store manager in Lichfield! So friendly and helpful. I popped in a few days earlier to collect my order but it hadn't arrived and once I got a notification email I went to collect it and the manager remembered me and grabbed my parcel without asking :)
Lovely new shirt as a present for my brother - he's chuffed with it thank you Fat Face - always love your stuff!
26 July 2023
Reply from FatFace - LICHFIELD
Good Morning Amy,
Thank you for your feedback regarding your trip to the Lichfield store. It is so wonderful to read such lovely feedback! Have a great weekend! - JW
Reply from FatFace - LICHFIELD
Hello Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great material
Great material, great fit and very comfortable
Customer relations were second to none, served by a lovely young lady, very helpful knowledgeable and couldn’t have made my shopping experience any better than she did
10 July 2023
Reply from FatFace - LICHFIELD
Thank you for your 5* review regarding your recent visit to our Lichfield store. It is great to read such positive comments regarding our lovely store crew. I'm pleased to hear you are enjoying the items you purchased, too. Have a lovely day! LB
Great shopping on the high street.
I started shopping with Fat Face last year. I’m a high street shopper, love our store in Lichfield. Really nice team, friendly helpful and fun. What more can you ask for. I have to shop on line sometimes when stock not available in store. Lovely styles colours and more important to me natural fabrics. All round awesome.
27 June 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service
Always easy to use the web site to browse,choose & order items. Pleased with information being kept up to date & delivery status easy to track . The Lichfield store staff always friendly & helpful & displays are presented very well
15 June 2023
Reply from FatFace - LICHFIELD
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you have had an enjoyable experience in our Lichfield store and that you found communication to be consistent on your order. I hope you continue to enjoy your shopping experience with us.
Take care, MM
My regular store is in Lichfield
My regular store is in Lichfield. Chris provides exceptional service, very personable and attentive.
The store arrangement is great, no clutter and great quality of clothing.
1 June 2023
Unprompted review
Reply from FatFace - LICHFIELD
Hi Raminder
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect Ordered 2 items which were delivered to…
Ordered 2 items which were delivered to Lichfield shop . They arrived very quickly and got emails throughout the process. The staff in store were friendly and helpful
7 May 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Excellent Lichfield store
Prompt arrival at store. Staff at Lichfield branch are always friendly and helpful. More than happy with my purchase. Thank you
2 May 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Perfect fit for holidays
I ordered 2 dresses online which arrived promptly. They fit perfectly and exactly what I had been looking for with holidays in mind. I then ordered a third dress which I collected in store (Lichfield branch) where staff were very friendly and helpful.
23 April 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - LICHFIELD
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Reply from FatFace - LICHFIELD
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
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