Picked up my parcel quickly and efficiently and the lady at the till was very polite. Then I came back and returned one of the items which was again quick and easy. I was served by a very friendly... See more
Company replied
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See what reviewers are saying
We love FatFace, both online and our Lichfield store. The Lichfield staff are always very helpful and they offer real advice when asked. The clothing is very good quality and true to size. Thank y... See more
Company replied
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... See more
Company replied
Excellent fast service for online order and subsequent return. The blouse was lovely but it looked white on the website and it was actually cream so had to return it.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, United Kingdom
- 01543 264059
4.8
Excellent
196 reviews
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Good experience.
1 November 2023
Reply from FatFace - LICHFIELD
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with speedy delivery have…
Very happy with speedy delivery have used many times.
27 October 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff at Lichfield
The product I bought was the wrong size. The refund was made to me and I have now bought a larger size which is great. The staff at my Lichfield store were extremely helpful during this transaction.
30 October 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love the cosy feel to all the clothes
Love the cosy feel to all the clothes! I love that it's not cheap but not too expensive either! Staff are very lovely in the store, specifically one gentleman didn't get his name but he had a cool style and had worn cool earrings
27 October 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Quick online delivery
22 October 2023
Reply from FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleasant staff always helpful
18 October 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Very friendly and helpful staff
Very friendly and helpful staff at Lichfield store. Ordered using click and collect, all hassle free!
21 October 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Quick and easy
19 September 2023
Reply from FatFace - LICHFIELD
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant
Brilliant staff at our local store - so helpful and always welcoming! Delivery was swift and the item was perfect. Just refreshing to have great service all round.
29 August 2023
Reply from FatFace - LICHFIELD
Good Morning Emma,
Thank you for taking the time to leave us a review!
We greatly appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. We cannot wait to welcome you back!
I hope you have a great day! - JW
Great product at a great price
Great product at a great price
I was unable to initially collect my order as I had covid. I phoned the shop and the person who answered could not have been nicer or more empathetic. I was able to collect my order when feeling better and am very happy with the changing robe I ordered for my son.
28 August 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Buying made easy.
Simple to order online and delivery to local store. Collection hassle free👍
1 September 2023
Reply from FatFace - LICHFIELD
Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality of clothing is always excellent…
Quality of clothing is always excellent although sizing can be less reliable. Staff very friendly.
17 August 2023
Reply from FatFace - LICHFIELD
Good Afternoon Joy,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased and had a friendly experience with our staff, we cannot wait to welcome you back!
Have a great day! - JW
Excellent customer service
Quick delivery and staff at the Lichfield shop are lovely and helpful. Very good customer service.
15 August 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
One of my favourite stores.
I love the quality of everything in fat face,also the style. Staff are always welcoming and helpful, one of my favourite stores.
9 August 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Wonderful store and lovely staff
Wonderful store and lovely staff. Highly recommend.
15 August 2023
Unprompted review
Reply from FatFace - LICHFIELD
Thank you so much for your lovely words. We deeply appreciate your comments and your feedback will be shared with our amazing team in store! - RS
Free collection from store and great sale prices.
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sale, so wasn’t aware of the sale until I browsed online. Otherwise great sale and very helpful and courteous staff at the Lichfield store.
5 August 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - LICHFIELD
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LICHFIELD
Hi Ade
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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