Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... See more
Company replied
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See what reviewers are saying
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... See more
Company replied
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... See more
Company replied
Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, United Kingdom
- 01543 264059
4.9
Excellent
211 reviews
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Excellent service from start to finish…
Excellent service from start to finish and a quality pair of jeans to wear thanks to an amazing sale 👖. I would definitely shop with Fatface again.
29 December 2023
Reply from FatFace - LICHFIELD
Hello Jennifer
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff friendly & helpful
29 December 2023
Reply from FatFace - LICHFIELD
Hello Jude
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LICHFIELD
Hello Melanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with online shopping the…
Very happy with online shopping the style and fit of my coated trousers
1 December 2023
Reply from FatFace - LICHFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Delivered quickly to store and staff…
Delivered quickly to store and staff very helpful
27 November 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great style, great service
Had been eyeing up a this tankini and high waist bikini bottoms on line for ages so decided to order and had them delivered to my local store as I knew there was a likelihood of returning them.
They were quick finding them for me and I was able to try on. Although the style was great I’m afraid I didn’t care for the fabric ( which of course you can’t feel online!) so returned them there and then without fuss- I didn’t even need to produce the card I’d bought them on.
All in all a good experience although I didn’t buy in the end. Please produce more of these style swimsuits though- great for those with pregnancy stretch marks and/ or long in the body- but in a less shiny, more robust feeling fabric!
26 November 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Happy With My Online Order Experience
Easy order process and relatively quick delivery to my local store. As always the in store staff were lovely when I went to collect my parcel. Would order online again if the item or my size was not in the store.
8 November 2023
Reply from FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality product and excellent service
Great quality Airlie top and excellent service at the store. I popped in on the off chance that my order had been delivered, even though I'd not had an email. The guy who served me checked the system, but my order wasn't showing. So, he went to the store room to double check, and found my order. He was welcoming, efficient and wanted to help 👍🏼
11 November 2023
Reply from FatFace - LICHFIELD
Hello Neil,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good experience.
1 November 2023
Reply from FatFace - LICHFIELD
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with speedy delivery have…
Very happy with speedy delivery have used many times.
27 October 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff at Lichfield
The product I bought was the wrong size. The refund was made to me and I have now bought a larger size which is great. The staff at my Lichfield store were extremely helpful during this transaction.
30 October 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love the cosy feel to all the clothes
Love the cosy feel to all the clothes! I love that it's not cheap but not too expensive either! Staff are very lovely in the store, specifically one gentleman didn't get his name but he had a cool style and had worn cool earrings
27 October 2023
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Quick online delivery
22 October 2023
Reply from FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleasant staff always helpful
18 October 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Very friendly and helpful staff
Very friendly and helpful staff at Lichfield store. Ordered using click and collect, all hassle free!
21 October 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Quick and easy
19 September 2023
Reply from FatFace - LICHFIELD
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant
Brilliant staff at our local store - so helpful and always welcoming! Delivery was swift and the item was perfect. Just refreshing to have great service all round.
29 August 2023
Reply from FatFace - LICHFIELD
Good Morning Emma,
Thank you for taking the time to leave us a review!
We greatly appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. We cannot wait to welcome you back!
I hope you have a great day! - JW
Great product at a great price
Great product at a great price
I was unable to initially collect my order as I had covid. I phoned the shop and the person who answered could not have been nicer or more empathetic. I was able to collect my order when feeling better and am very happy with the changing robe I ordered for my son.
28 August 2023
Reply from FatFace - LICHFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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