Excellent shopping experience! Delivered following day and both the Simone dress and the gorgeous waistcoat were the usual great quality garments, superbly styled and great fit. Kept well advised on... See more
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Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
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Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough a... See more
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Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
- 01312 251568
4.7
Excellent
192 reviews
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very easy and staff friendly
12 August 2023
Reply from FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Reply from FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love everything about Fatface products
Love everything about Fatface products. Value for money. Excellent customer service
7 August 2023
Reply from FatFace - EDINBURGH
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great design and quality!
Order arrived very quickly and I am delighted with it. Designs are interesting and garments well made.
6 August 2023
Reply from FatFace - EDINBURGH
Thank you so much for your 5*! We deeply appreciate your feedback and we are thrilled to hear that you are pleased with your order! -RS
Online order, free delivery for pick up at shop.
Have ordered from Fatface a few times now. Fast delivery to shop for pickup and delivery is free. Will continue to order online to get size I want if not available in shop. Would recommend.
5 August 2023
Reply from FatFace - EDINBURGH
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
Take care, SK
Big shout out to…
Big shout out to the staff and manager of Edinburgh store. They bent over backwards to help me with a skirt recently. Thank you
5 August 2023
Reply from FatFace - EDINBURGH
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Not received confirmation of delivery…
Not received confirmation of delivery to fatface store yet for collection
27 July 2023
Reply from FatFace - EDINBURGH
Good Morning Alan,
Thank you for your feedback. We are so sorry for the delay with your order.
I am investigating this with the store and the warehouse team and should be able to email you with a resolution shortly.
Thank you again for your patience and understanding regarding this matter.
Take care - KS
Easy to use web site and click and…
Easy to use web site and click and collect system worked well.
23 July 2023
Reply from FatFace - EDINBURGH
Good Afternoon Evelyn,
Thank you for your positive feedback! I am glad to hear that you are happy with our website!
Kind Regards, JW
Extremely helpful shop assistant who…
Extremely helpful shop assistant who welcomed me and my dog into the shop and found my order within a few seconds.
Friendly, helpful and welcoming shop, beautiful top. Happy customer!!
25 July 2023
Reply from FatFace - EDINBURGH
Hello Uli
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes fabrics and…
Great clothes fabrics and styles.However I had to return the dress I chose because despite being the shorter length it was sadly still too long on me ( 5'2'')
Staff very helpful
18 July 2023
Reply from FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
An easy company to deal with both on…
An easy company to deal with both on line and also in particular the shop in George St Edinburgh, quality of product is exceptional and prices are very competitive.
Good all round experience
10 July 2023
Reply from FatFace - EDINBURGH
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Relying on ‘online’ again. Tiresome
Generally very happy with clothing from Fat Face and I do buy regularly; linen shorts for the summer being the latest item. They are very good indeed and no problem with them. But I have to buy these online and get them delivered (to home address as no shop option available. That is not convenient). Im getting very weary of having to buy online like this without seeing products beforehand. A city this size has a few stores and neighbouring towns have stores. None of them have anything like the number of items that are online. Buying ‘blind’ - without seeing items first - has mostly worked for me. Shops here have a very poor choice of items. It’s for that reason I’m not giving Fat Face a better rating here.
Re the response from Fat Face:-
- online shopping isn't the real
problem in itself
- no collection from shop is a
problem.
- lack of items or availability in
several shops is a problem
- buying 'blind' is a problem
15 June 2023
Reply from FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I apologise that you sometimes encounter an issue when ordering online. I have ensured that your comments have been raised with the relevant team for review.
All the best, MM
Great staff who help with everything
Great staff who help with everything. Nothing is too much bother
22 May 2023
Reply from FatFace - EDINBURGH
Good afternoon, Linda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Really helpful friendly staff
Really helpful staff, quick and friendly. Great products and easy returns
19 May 2023
Reply from FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
5 May 2023
Reply from FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love the outfit!
6 May 2023
Reply from FatFace - EDINBURGH
Hi Miranda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EDINBURGH
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good experience ove
I ordered a few items. In general there were very nice but sizes were well off, garments were larger than previously. The whole ordering process was smooth and staff at the shop were great!
3 May 2023
Reply from FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality and fit of clothing is great!
3 May 2023
Reply from FatFace - EDINBURGH
Hi Jenna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The two products i purchased are great…
The two products i purchased are great in every way . Thank you , will no doubt will be back .
2 May 2023
Reply from FatFace - EDINBURGH
Hi Kyle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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