I took some combat pants back to the Clitheroe branch in Lancashire and the lady who helped me find a nearby store with my size in stock, couldn't of been more helpful. So overall i had a very positi... See more
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The item purchased was in stock in store which was nice and easy to get to. The quality of the sandals is fantastic and they have been so comfortable after a couple of weeks walking around various Me... See more
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Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... See more
Company replied
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, United Kingdom
- 01200 428362
4.9
Excellent
136 reviews
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Bought Online
Bought two Jumpers on line both too large so took them back to the lovely Clitheroe shop where the staff were really welcoming and changed one of them for a smaller one, the other did not suit but I had no trouble getting a refund, thank goodness we have a Fat Face shop in Clitheroe its in a good location so easy to find and the staff are very helpful
9 October 2023
Reply from FatFace - CLITHEROE
Thank you for your 5* review regarding your recent visit to our Clitheroe store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Favorite clothes retailer
Always very good service, cant stock every line but always willing to get items in for you, staff polite and helpful.
22 September 2023
Reply from FatFace - CLITHEROE
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CLITHEROE
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Ordered online to collect at the local store
Ordered online to collect at the Clitheroe store and the service was superb. I had not received an email but rang the store just on off chance that it was ready to be collected. The lady who took my call went above and beyond, checked and advised me it had come in today and I was able to collect.
4 September 2023
Reply from FatFace - CLITHEROE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Delivered very quickly to store and…
Delivered very quickly to store and great quality as always!
8 August 2023
Reply from FatFace - CLITHEROE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Reply from FatFace - CLITHEROE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Easy to order
Easy to order, lovely quality product, pick up was straight forward. Friendly staff.
10 August 2023
Reply from FatFace - CLITHEROE
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Reply from FatFace - CLITHEROE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
The staff were friendly and listened…
The staff were friendly and listened respectful of what you were saying gave good advice when trying on clothes. Nice friendly helpful staff.
5 August 2023
Reply from FatFace - CLITHEROE
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
I love the quality of Fat Face could be…
I love the quality of Fat Face could be a tad cheaper though. Clitheroe is a great shop and lovely staff.
27 June 2023
Reply from FatFace - CLITHEROE
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. It's great to read positive feedback about our lovely store staff, too. We hope you love your new items! Take care – LB
Brilliant Staff
The staff in the Clitheroe store are great ! Very friendly and helpful, makes going there a pleasure
23 April 2023
Reply from FatFace - CLITHEROE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I loved the look on the web site and it…
I loved the look on the web site and it is just as great in reality. A great fit. I have a number of fat faces dresses following the open on a local store. Great products.
14 April 2023
Reply from FatFace - CLITHEROE
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, BP
Chinos
Had to order these online due to stock, colour and size long not being available in store.
Also I have to say that it’s disappointing that there is no baby section in this store and also the skipton store as well, as wanted to view something before purchasing in store. So went and spent £100 in next
14 April 2023
Reply from FatFace - CLITHEROE
Thankyou so much for taking the time to leave this review. We are very sorry for any disappointment caused by the stock available in store and have made sure to pass this feedback on. All the best! BP
Online order of gorgeous green jumper
Online order of gorgeous green jumper. Easy to order, free to deliver to local store. Jumper is excellent quality. Delivery was very quick.
12 April 2023
Reply from FatFace - CLITHEROE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CLITHEROE
Hello Anne, Thank you for your feedback regarding your trip to the Clitheroe store. It is so wonderful to read such lovely feedback!
Take care - KS
Great staff, very helpful, friendly and knowledgeable
Great staff, very helpful and knowledgeable
10 March 2023
Reply from FatFace - CLITHEROE
Good afternoon, Julie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Clitheroe store.
Take care, JB
I consider Fatface Clitheroe to be my official tailor.
More or less every visit I see an article of clothing that suits me & my pocket.
See below!
2 March 2023
Reply from FatFace - CLITHEROE
Good afternoon, Roy
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments, we hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Had to return some items as was big for…
Had to return some items as was big for me. Was very to return and overall good customer service
26 January 2023
Reply from FatFace - CLITHEROE
Hi Melissa, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly & helpful staff
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process. They then thanked me for being patient & then said that they hoped I would enjoy the rest of my day.
12 January 2023
Reply from FatFace - CLITHEROE
Hi Vernon, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
staff at clitheroe go the extra mile
staff at clitheroe go the extra mile
they smile and engage when you come into the store but not invasive.
a size not on the shop floor immediately a lady went upstairs to find one
great service only gave me the information to order online. just excellent
28 August 2022
Reply from FatFace - CLITHEROE
Good Morning Jane
Thank you for taking the time to leave us your review. I am so pleased to hear of your recent experience in our Clitheroe store.
Please be assured that I have passed this onto the crew members involved for you.
EP
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