Garments are well tailored and the detailing is good. Sizing is fairly accurate but it is pot luck for me whether the choice of medium or a large garment is correct. That said with a bit of searching... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... See more
Company replied
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... See more
Company replied
Had to order these online due to stock, colour and size long not being available in store. Also I have to say that it’s disappointing that there is no baby section in this store and also the skipton... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, United Kingdom
- 01200 428362
4.9
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality clothing
Love fat face clothing really good quality and prices match the quality.
15 October 2024
Reply from FatFace - CLITHEROE
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Excellent service
The assistant in cltheroe was the best service , I have had for a long while
she checked on the system for the size I wanted on a white beach skirt and found one in Harrogate, she phoned the store to make sure and asked them to save it and I will pick up tomorrow
I was really impressed, she is a credit to your shop
she is called Judith
13 August 2024
Unprompted review
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Great staff , easy to browse items in store , and quality of items always good,
27 June 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good to see on line good too find on lineand buy delivered…
Good to see on line and buy delivered fast and fit excellent
29 June 2024
Reply from FatFace - CLITHEROE
Hello Frank
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CLITHEROE
Good afternoon, Simon.
Thank you for your feedback regarding your recent online order.
Take care, JB
Helpful and friendly staff good size local store.
Friendly helpful staff who were happy for me to try on my click and collect to see if suitable to save me returning to the store another day.
17 June 2024
Reply from FatFace - CLITHEROE
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you found the crew in our Clitheroe store to be so lovely and that you enjoyed your visit to the store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
The fat face shops always as nice…
The fat face shops always as nice things love mooching
18 June 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re delighted to read your positive feedback regarding one of our stores, and we look forward to welcoming you back soon!
Take care.- GM
Good service
Good service, parcel arrived early. Returned part of it to store no problems!
1 June 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order quickly and that you found returning an item to be so easy! We look forward to welcoming you back soon.
Take care. -SM
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and out service. We hope you love your order!
Take care.- LA
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -SW
Staff are so friendly at Clitherio
Staff are so friendly at Clitherio, pleasure to shop there. Love the quality of the clothes and the fit it great.
25 April 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Click and collect went smoothly and…
Click and collect went smoothly and communication was good to advise of its arrival into store. I also had occasion to contact customer services regarding a previous purchase and they were very helpful and resolved my issue and provided a refund. I was very grateful and impressed with the customer service provided by Evie .
26 April 2024
Reply from FatFace - CLITHEROE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Product was good design and good…
Product was good design and good quality staff were very helpful and friendly
25 April 2024
Reply from FatFace - CLITHEROE
Hello Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes
Lovely clothes, easy to order, comfortable and colourful. Staff helpful and friendly.
1 May 2024
Reply from FatFace - CLITHEROE
Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited fat face and didn’t expect a…
I visited fat face and didn’t expect a sale and came away with several tops at a great price. These always fit well, look great and never loose their shape when washing.
Great customer service by a friendly staff member.
17 April 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great to be able to click and collect…
Great to be able to click and collect from my local shop. The staff in the shop told me about this option to save delivery charge
20 April 2024
Reply from FatFace - CLITHEROE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great visit to our Clitheroe Store and that the team were so helpful in advising you of delivery options. I hope you continue to love your shopping experience with us.
All the best, MM
Good quality clothes
10 April 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and fit. We hope you love your order!
Take care.- GM
Easy to order
Easy to order. When collecting I was exchanging for a different size and this was made so easy too
1 April 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.