Farewill Reviews 20,312

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and straightforwardness of the process, especially when creating a will. Many found the website user-friendly and appreciated the helpful advice and clear communication from the staff, making the experience stress-free and efficient. However, some people were dissatisfied with the probate services, describing them as a "nightmare" and noting issues with incorrect details and delays. A few other people also felt that requests for personal assistance were ignored, and some mentioned a lack of support for specific needs like dyslexia.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the process very easy to... See more

Service

Reviewers mention positive feedback about service. Many customers found the will preparation service to be... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Website

Users describe positive interactions with the website. Many customers found the website very easy to use and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers report that the service was very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago. It`s not imperative that you include the particular animal charity in your will, and there is no hidden... See more

Rated 5 out of 5 stars

Needed a new will after losing my wife. A close friend recommended Farewill. The process is really straight forward and the price very good indeed. Checked within 2-3 days and printed off self. All... See more

Company replied

Rated 5 out of 5 stars

Farewill made writing my Will really simple and straightforward. Excellent service. I signed up for the £10 per year service which will allow me to make unlimited changes to it. I liked that a spec... See more

Rated 5 out of 5 stars

Easy to complete, prompt advice on changes needed . Prompt review. So easy just to print off/sign/witness. So much easier than going to a solicitor if you know exactly what you want. I did only need a... See more


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, relatively easy, clear and concise. Thank you

12 April 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience with the …

A positive experience with the systematic process very easy to navigate. I was kept up to date with the process from beginning to the end.
I would recommend this company to others who are considering writing a will.

3 April 2026
Rated 5 out of 5 stars

Easy to access and complete with very…

Easy to access and complete with very helpful advice given
I’m very pleased with the outcome glad I have finally got round to completing my will and accessed the option to update over the year for only £10
Excellent service and inexpensive

30 March 2026
Rated 1 out of 5 stars

You haven't replied to my e mail and What has happened to my will? I…

You haven't replied to my e mail and I haven't seen my edited will. How long does it take to sort this out. I have paid upfront and would like you to finish my product please.

9 April 2026
Farewill logo

Reply from Farewill

Hi there, I’m Thomas.

I’m really sorry to hear about your experience. I understand how frustrating it must have been not receiving a reply and not seeing your updated will after making payment.

Thank you for taking the time to speak with me. I hope everything has now been sorted, but if anything still doesn’t look right or you have any questions, please don’t hesitate to get in touch. You can call us on 020 8050 2686 or email hello@farewill.com and we’ll be very happy to help.

Best wishes,
Thomas

Rated 5 out of 5 stars

Highly recommend Farewill

Farewill made writing my Will really simple and straightforward. Excellent service. I signed up for the £10 per year service which will allow me to make unlimited changes to it. I liked that a specialist sent me a message about an item in the Will to ensure that I understood everything and had the option to change it if it wasn't exactly what I wanted. I highly recommend Farewill.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Easier than my previous will.

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago.
It`s not imperative that you include the particular animal charity in your will, and there is no hidden cost unless you want extras, I decided to pay £10 per year in case I want to make any alterations, there will then be no charge. I highly recommend this service. Thank you Farewill.

9 April 2026

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