Farewill logo
Visit website

Farewill Reviews 20,312

•
TrustScore 5 out of 5

4.9

Legal Services & Government
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and straightforwardness of the process, especially when creating a will. Many found the website user-friendly and appreciated the helpful advice and clear communication from the staff, making the experience stress-free and efficient. However, some people were dissatisfied with the probate services, describing them as a "nightmare" and noting issues with incorrect details and delays. A few other people also felt that requests for personal assistance were ignored, and some mentioned a lack of support for specific needs like dyslexia.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the process very easy to... See more

Service

Reviewers mention positive feedback about service. Many customers found the will preparation service to be... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Website

Users describe positive interactions with the website. Many customers found the website very easy to use and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers report that the service was very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago. It`s not imperative that you include the particular animal charity in your will, and there is no hidden... See more

Rated 5 out of 5 stars

Needed a new will after losing my wife. A close friend recommended Farewill. The process is really straight forward and the price very good indeed. Checked within 2-3 days and printed off self. All... See more

Company replied

Rated 5 out of 5 stars

Farewill made writing my Will really simple and straightforward. Excellent service. I signed up for the £10 per year service which will allow me to make unlimited changes to it. I liked that a spec... See more

Rated 5 out of 5 stars

Easy to complete, prompt advice on changes needed . Prompt review. So easy just to print off/sign/witness. So much easier than going to a solicitor if you know exactly what you want. I did only need a... See more

Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Straightforward process

Straightforward process with clear instructions. I received feedback on my will within days. The will completion is of a form style, thus does not allow to write detailed instructions of what assets you want to leave to who. Everything is covered under "estate" and your beneficiaries will have a percentage to everything.

15 March 2026
Rated 1 out of 5 stars

Received nothing

2 weeks since my will was prepared & the physical copy still hasn't arrived by post. No reply to my email enquiring why either?

19 March 2026
Farewill logo

Reply from Farewill

Hi Michael, I’m Thomas.

I’m really sorry to hear this. I can understand how frustrating it must be to be waiting for your will and not getting a response to your email.

We’ve tried reaching out to look into this for you, but haven’t been able to get in touch just yet. We’d really like to resolve this as quickly as possible.

Please could you get in touch with us at hello@farewill.com
or call us on 020 8050 2686 so we can investigate what’s happened and make sure you receive your documents.

Best wishes,
Thomas

Rated 1 out of 5 stars

so far, no known help for dyslexic customers

I need help as I am dyslexic, but have not yet had that help

3 April 2026
Unprompted review
Farewill logo

Reply from Farewill

Hi Adele, I’m Conor.

I’m sorry we did not make this easier for you. If our online wills service did not feel accessible or supportive, that’s something we really need to hear.

We’re very keen to understand more about what did not work for you, including how we could make the online experience better for people with dyslexia and other language or processing differences. If you'd be up for talking it through, please send us an email at hello@farewill.com and ask for Conor.

We also have a telephone wills service, which some people find more comfortable and easier to use.

If you’d be open to it, please register your interest here and we’ll get back to you as soon as we can: https://account.farewill.com/booking/will

Best wishes, Conor.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look