So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
692 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick replies from Family…
Quick replies from Family credit...questions answered in a simple manner making it easy to understand and follow all next steps.
3 August 2026
Reply from Family Credit Management
Thank you! This is also a great reminder to us that financial counseling doesn't need to be filled with industry jargon and complicated explanations. Our job is to make things easier to understand, answer your questions, and make sure you know what comes next. We're glad we did that for you!
Customer Service YES!!!
My experience with Family Credit has been great. Everyone I’ve spoken to has been very helpful. They take the time to listen to what you need and offer options to helping you achieve your goal to become debt free.
2 August 2026
Reply from Family Credit Management
Customer Service YES!!! We love that! Getting out of debt is a big goal, and you should have people who actually listen to you along the way. At Family Credit Management, our job isn't to tell you what to do. It's to help you understand your options and find a path that works for you. Thank you for the wonderful review!
Hopeful
Everyone has been so kind and helpful. I was incredibly disappointed in myself for my credit card situation. I feel like I have hope now that I will have it paid off in a reasonable time frame instead of a lifetime!
9 June 2026
Reply from Family Credit Management
Thank you for sharing this. Please don't be too hard on yourself. Life happens, and credit card debt can build up faster than most people ever expect. What matters is that you're doing something about it now. We're so glad we could replace some of that worry with hope and show you that there really is a path to becoming debt free. We're excited to help you get there!
They made things simple for me
They made things simple for me. Now I'm debt free thank you family credit management
1 August 2026
Reply from Family Credit Management
Life is complicated enough, and dealing with debt can make it feel even harder. We're so glad we could make at least one part of life a little simpler. And the best part of your review is those two words: debt free! Congratulations, and thank you for trusting Family Credit Management to help you get there!
Assistance and guidance
This company explained the process completely telling me
What to expect from the start snd how long it would take to complete and pay in full my debt without ruining my credit. I needed their expertise and guidance to complete the process.
30 July 2026
Reply from Family Credit Management
Thank you for sharing your experience! We believe understanding the plan is just as important as getting started. You should know what to expect, how your Debt Management Plan works, and what the path to paying your debt in full looks like. We're glad our team could provide the guidance and expertise you were looking for, and we'll be here to help throughout the process!
I just began this process and working…
I just began this process and working with the counselor has been wonderful. She was able to answer any questions and concerns and help put my mind at ease.
30 July 2026
Reply from Family Credit Management
Finding someone you can trust with your finances can be one of the biggest hurdles when you're looking for help with debt. We've been helping people through financial difficulties for more than 30 years, and we never forget how much trust it takes to make that first call. We're so glad your counselor was able to answer your questions, ease some of those worries, and make you feel comfortable getting started. Thank you for putting your trust in us!
They were very professional and they…
They were very professional and they were fast doing the arrangements with the cards companies. The best thing I could do.
8 January 2026
Reply from Family Credit Management
We love hearing this! Once you decide it's time to deal with your credit card debt, you want to see things moving in the right direction quickly. We're glad our team was able to get everything set up with your creditors and make the process a positive one. Thank you for trusting us to help!
Very easy to talk to everyone involved
Very easy to talk to everyone involved. Everyone was so helpful stress free which was the part I was concerned about. I appreciate all the help!!
29 July 2026
Reply from Family Credit Management
Thank you for sharing this! Financial problems are stressful enough, so getting help with them shouldn't be. We're really glad our team made you feel comfortable and took some of that worry away. We appreciate you trusting us to help, and we'll be here for you along the way!
They was understanding and very…
They was understanding and very respectful. They had the patience working with me.
29 July 2026
Reply from Family Credit Management
Thank you for the kind words. We know asking for help with debt isn't always easy, and the last thing anyone needs is to feel rushed or judged. Our credit counselors are here to listen, understand your situation, and help you find a path forward that works for you. We're so glad you felt comfortable working with us!
The caring compassionate care I was…
The caring compassionate care I was given to help me relive my life situation that was causing anguish, stress and loss of sleep was alleviated by this organization who is helping me get back to a NORM. Thank YOU so much.
22 June 2026
Reply from Family Credit Management
Thank you so much for sharing this. Most of us have been through financial struggles at some point in our lives, so we understand how much stress and sleepless nights can affect you. We’re so glad we could help take some of that weight off your shoulders and give you a path forward. You’re not doing this alone, and we’re here to help along the way!
Reply from Family Credit Management
Thank you! We know how important it is to get answers quickly when you’re dealing with financial concerns. We appreciate the five-star review and are happy you had a great experience with our team!
The process was quick and easy
The process was quick and easy. The quote was went within 48 hours, I requested a few changes, and those were sent within 48 hours, agreement sent and signed.
27 July 2026
Reply from Family Credit Management
We’re glad we could make getting started so easy! We know everyone’s financial situation is a little different, so we’re always happy to make adjustments and answer questions before you commit to a debt management plan. Thank you for trusting us to help!
Very helpful and nice
24 July 2026
Reply from Family Credit Management
Thank you! We really appreciate the kind words and are glad our team could help. It means a lot to us when someone takes the time to share their experience.
Actually talking yo a person--not a…
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as opposed to what I might want to do given the options available. She is also professional.something that doesn't exist in most places it seems
24 July 2026
Reply from Family Credit Management
Thank you for such a thoughtful review! Jennie is wonderful, and we'll be sure to share this with her. We believe financial counseling should be a conversation, not a sales pitch. Our job is to explain your options and give you the information you need to decide what works best for you. We're so glad you found us!
Very easy, gives me peace of mind
It was very easy to fill out and get through and the customer service is very helpful and friendly.
24 July 2026
Reply from Family Credit Management
Peace of mind is exactly what we hope to provide. Dealing with debt can be stressful enough, so getting help shouldn't add to that stress. We're glad the process was easy and that our team has been friendly and helpful along the way. Thank you for the five-star review!
Excellent Experience
They were very fast to respond to my request and I was able to sign the agreement the very next day. All information provided was very helpful.
24 July 2026
Reply from Family Credit Management
Thank you for the great review! We know that when someone is ready to get started, waiting days for answers can be frustrating. We're glad we were able to get you the information you needed and have your debt management plan ready to go the next day. We appreciate you choosing us to help!
Would highly recommend to anyone struggeling wih high intrest
Amazing communication and they always come thru.
24 July 2026
Reply from Family Credit Management
Thank you for the recommendation! High-interest debt can feel overwhelming, and we’re so glad our team has been able to provide the communication and support you need. We appreciate you trusting Family Credit Management to help you on your journey toward becoming debt free.
Learning the differences between this…
Learning the differences between this program and some of the other programs made the difference for us. We nearly made a huge mistake with the “other guys”. This program is from a non profit, one that will help your credit score and put you on a debt free path. The others claim to do something similar like that. They are merely setting themselves up as a bad debt collection agency, selling themselves to your creditors as collection agency for them, all while charging you high fees as you destroy your credit with charge offs for many years to come. Not much difference there as to filing bankruptcy or just plain hiding from creditors and waiting to be sued. Huge difference here with this program and with an almost opposite approach to the debt problem. This truly is a far less expensive option than even getting a large loan, if you could qualify for one the fees and interest would be high. This is truly a great option easy to start and I’m glad I took the time to research all options until I understood each.
19 July 2026
Reply from Family Credit Management
Thank you for taking the time to share your experience so openly.
I'm really glad you didn't stop looking until you found the answers you needed. When you're trying to get out of debt, it's easy to assume every program works the same way, but they don't. Taking the time to understand the differences helped you find a nonprofit debt management program that was designed to help you repay your debt with a clear, affordable plan, and that's exactly the kind of decision that can make a lasting difference.
Thank you for encouraging others to do their research before making such an important financial decision. We wish you nothing but success as you continue on your path to becoming debt-free.
Very helpful and supportive
22 July 2026
Reply from Family Credit Management
hank you for your kind words!
Feeling supported is so important when you're working toward becoming debt-free. At Family Credit Management, we want every client to know they have someone they can reach out to throughout their debt management plan, whether they have a question, need an update, or just want a little reassurance along the way.
We're so glad you found us helpful and supportive. Thank you for trusting Family Credit Management, and we look forward to celebrating your progress in the months ahead.
So far so good (07/22/26)
So far so good. Very prompt and helpful service. Inquired yesterday, applied today, first payment tomorrow. Will update status and review upon successful and satisfactory enrollment.
21 July 2026
Reply from Family Credit Management
It's great to hear that everything has been moving along so smoothly. We know that once someone decides it's time to ask for help, they don't want to wait weeks to get started. Our goal is to make the enrollment process as simple, efficient, and stress-free as possible while making sure you have the information you need every step of the way.
We're excited for you as you make your first payment and begin your debt-free journey. We look forward to hearing how things continue to go and wish you nothing but success in the months ahead.
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