So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
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Review summary
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Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
692 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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FCM has always been so helpful when I…
FCM has always been so helpful when I have questions and so professional and kind
12 August 2026
Reply from Family Credit Management
Thank you! Questions don’t stop once you start a debt management plan, and neither should the support. We want our clients to know they can always come to Family Credit Management when something comes up and get a helpful answer from someone who cares. We really appreciate the kind words!
Stop the interest payment and debt
Communication and simplicity of the process. Great communication.
11 August 2026
Reply from Family Credit Management
Thank you! Great communication and a simple process are two things we work hard at. A debt management plan can already feel like a big decision, so understanding how it works, how your creditors may reduce interest rates, and what to expect along the way shouldn’t be complicated. We’re glad Family Credit Management made the process easy for you!
Easy to use....affordable
The navigation of use, and promise to decrease interest rates
11 August 2026
Reply from Family Credit Management
Thank you! We’re glad you found the process easy to navigate and affordable. One of the biggest potential benefits of a debt management plan is the reduced interest rates that many participating creditors offer, which can make a real difference in paying off debt. We hope we earn that fifth star as you continue with Family Credit Management, and if there’s anything we can do better along the way, please let us know!
Kind people who want to support!
So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself for getting here in the first place! Responses are timely and they really make the entire process as easy as possible AND as easy to understand as possible. I'm really looking forward to having them guide me to a debt-free future!
11 August 2026
Reply from Family Credit Management
Thank you for sharing this! Please leave the guilt at the door when you come to Family Credit Management. People find themselves struggling with debt for all kinds of reasons, and our job isn't to judge how you got here. It's to listen, make things easy to understand, and help you figure out the best path forward. We're so glad you've felt that kindness and support from our team, and we're looking forward to being right there with you on the journey toward becoming debt free!
Chris was very helpful
Chris was very helpful, and knowledgeable. He helped me out of a very tough situation.
10 August 2026
Reply from Family Credit Management
Thank you! Chris is going to love seeing another review with his name in it! Being knowledgeable is important, but knowing how to use that knowledge to help someone navigate a tough financial situation is what credit counseling is really about. We’re so glad Chris and Family Credit Management were able to help you find a path forward.
Reply from Family Credit Management
Thank you! We know how important a timely response is when it comes to your finances. When you’re worried about debt and looking for answers, sometimes an hour can feel like a day. We want people who contact Family Credit Management to get real answers from a credit counselor as quickly as possible. We’re glad we’ve been helpful so far, and we’ll be here when you need us!
Chris Stone was amazing!
Chris Stone was so understanding, caring and courteous. He made my situation so much more tolerable. He is an amazing asset to Family Credit Management. Thank you for saving my sanity.
10 August 2026
Reply from Family Credit Management
Thank you so much! I couldn’t wait to share this with Chris. It really means a lot to our credit counselors when someone takes the time to mention them by name, because it shows they made a real connection and made a difficult situation a little easier. “Saving my sanity” may be one of our favorite compliments yet! We’re so glad you found Family Credit Management and Chris.
Quick response time and very helpful
I filled out the form online and received correspondence from someone within an hour. I was really pleased with the help I received and the plan I was offered. Definitely highly recommend these services to anyone looking for a way out of debt.
7 August 2026
Reply from Family Credit Management
When you’ve decided it’s time to do something about your debt, waiting days just to get an appointment with a credit counselor can be frustrating. That’s why responding quickly is so important to us. When you call Family Credit Management, a certified credit counselor answers the phone and is ready to help. No screening process, no waiting for someone else to call you back, just answers and help when you need it. We’re so glad you were pleased with the plan we put together, and we truly appreciate the recommendation!
Seamless process/ no pushy representatives
The process has been very easy and seamless. Our credit counselor has been wonderful to work with and has not been aggressive or pushy about using their services. Overall a great experience so far and we’re excited to be debt free!
6 August 2026
Reply from Family Credit Management
We especially appreciate you mentioning that you never felt pressured. Deciding how to deal with debt is a major financial decision, and the last thing anyone needs is someone pushing them to enroll today or setting an artificial deadline. Our job is to explain your options, answer your questions, and give you the time you need to feel comfortable with your decision. We’re so glad the process has been a great experience so far, and we’re excited to see you become debt free too!
Reply from Family Credit Management
Clear and efficient is a combination we’re always happy to hear! Debt can be complicated enough, so we believe getting help with it shouldn’t be. Thank you for choosing Family Credit Management and for the five-star review!
Quick and efficient way to sign up!
6 August 2026
Reply from Family Credit Management
Quick and efficient is exactly what we want! Getting help with debt can feel overwhelming, so we work hard to make getting started as simple as possible. Thank you for choosing Family Credit Management and for the five stars!
Reply from Family Credit Management
That feeling of knowing you made the right choice is a great way to start! We’ll make sure Jennie sees your kind words. She truly cares about the people she works with, and we’re glad she made the decision to get help with your debt feel a little easier. Thank you for trusting Family Credit Management!
Reply from Family Credit Management
Sometimes great customer service really is that simple: be helpful, be easy to work with, and be there when people need you. We’re glad that was your experience with Family Credit Management. Thank you for the five stars!
Fast response to inquiries
Fast response to inquiries. Easy to sign up and most importantly customer satisfaction.
5 August 2026
Reply from Family Credit Management
Thank you for the five-star review! We’re so glad you found our team responsive and the sign-up process easy. Most importantly, we’re happy to know you’re satisfied with your experience. We truly appreciate you choosing Family Credit Management!
Reply from Family Credit Management
Thank you so much for the five-star review! We’re so glad our team’s care and concern have made a difference. Helping you get your finances back on track is exactly why we’re here, and we’re grateful to be part of your journey toward a stronger financial future.
Everyone has been great so far but it’s…
Everyone has been great so far but it’s the beginning of the process so I will update when I find out how it actually works
4 August 2026
Reply from Family Credit Management
We think that’s completely fair! You’ve just started, and we know we still have to earn that fifth star. We’re glad your experience has been great so far, and we’re confident that as you see your Debt Management Plan working and your balances coming down, we’ll earn it. We’ll look forward to your update!
The two gals that were working with me…
The two gals that were working with me where very patient and checked up on me. Great Customer Service. Very transparent. Reasonable Monthly payments .
4 August 2026
Reply from Family Credit Management
We love hearing "patient" and "transparent." No one should ever feel rushed or pressured when making decisions about their finances. We're glad our team checked in, answered your questions, and helped put together a Debt Management Plan with a monthly payment that works for you. Thank you for the great review!
Reply from Family Credit Management
Thank you! We work hard to make it as simple as possible to get started with a Debt Management Plan. We're glad your credit counselor made the process easy and was there to help. We appreciate you choosing Family Credit Management!
Excellent Customer Service and Enrollment Experience
I spent several months researching debt management programs before deciding to enroll with Family Credit Management. Throughout the process, I never felt pressured to make a decision. My counselor, Whitney Rice, was patient, professional, and took the time to answer all of my questions thoroughly.
Every email and phone inquiry was answered promptly, and the enrollment process was straightforward. When I had questions about account closures, payment timing, and updating my information, they were addressed quickly and professionally. I appreciated that they allowed me to wait until after I completed my move before moving forward with enrollment.
I have just enrolled in the program, so I cannot yet speak to the long-term results. However, based on my experience so far, I have been very impressed with the professionalism, communication, and customer service provided by Family Credit Management. I'm looking forward to working with them over the coming years to become debt-free.
3 August 2026
Reply from Family Credit Management
Several months of research? Now that is some serious due diligence, and when it comes to trusting someone with your finances, we don't think you can be too careful! We're incredibly proud that after all that research and all those questions, you chose Family Credit Management. We'll make sure Whitney sees your kind words, and we look forward to earning that trust throughout your Debt Management Plan and all the way to becoming debt free!
Family Care Credit
Family Care Credit was amazing all throughout the process, from beginning to end. Answered all my questions and made me feel good about taking a positive step in the right direction on getting my finances together. I look forward to working with them.
3 August 2026
Reply from Family Credit Management
We love hearing that you feel good about the decision you made. Getting your finances together isn't always easy, but having a plan can make everything feel a lot more manageable. We're happy to have you with Family Credit Management and look forward to the day we can celebrate you becoming debt free!
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