So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
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Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
693 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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So far so good (07/22/26)
So far so good. Very prompt and helpful service. Inquired yesterday, applied today, first payment tomorrow. Will update status and review upon successful and satisfactory enrollment.
21 July 2026
Reply from Family Credit Management
It's great to hear that everything has been moving along so smoothly. We know that once someone decides it's time to ask for help, they don't want to wait weeks to get started. Our goal is to make the enrollment process as simple, efficient, and stress-free as possible while making sure you have the information you need every step of the way.
We're excited for you as you make your first payment and begin your debt-free journey. We look forward to hearing how things continue to go and wish you nothing but success in the months ahead.
Easy way to help you get on track
Easy way to help you get on track. They work with you in order to make your monthly payments
22 July 2026
Reply from Family Credit Management
Getting back on track is such a good feeling, and I'm so glad we could help make that happen.
That's exactly what our nonprofit debt management plan is designed to do. It creates a clear path forward by bringing your payments into one affordable monthly payment that fits your budget and gives you a structured plan for paying off your debt. Instead of wondering what comes next, you can focus on making steady progress and watching those balances disappear.
We're excited to be part of your journey and can't wait to celebrate each milestone with you as you move closer to becoming debt-free.
Reply from Family Credit Management
I'm so glad you've had such a positive experience.
Lower interest rates can make a real difference, but having someone who responds quickly and keeps you informed along the way is just as important. At Family Credit Management, we believe getting out of debt should come with both a plan you can count on and people you can count on.
We're excited to be part of your journey and look forward to celebrating your progress as you move closer to becoming debt-free.
Reply from Family Credit Management
I shared your review with Erica, and it brought a big smile to her face.
Helping people is something Erica truly cares about. She takes the time to answer questions, make sure people understand their options, and help them feel comfortable every step of the way. She knows that choosing a debt management program is an important decision, and she's committed to making sure every client feels informed, supported, and confident moving forward.
Thank you for recognizing Erica. I know your kind words meant a lot to her, and we're grateful to have her helping clients every day.
They are Very accommodating and very…
They are Very accommodating and very easy to work with
21 July 2026
Reply from Family Credit Management
That’s what we like to hear! We want our clients to feel like they’re working with real people who are willing to listen, be flexible, and help however we can. Thank you for the five stars and for choosing Family Credit Management!
Simple Process, Compassionate Help
The process was explained well, the documents were simple to understand and sign, and the entire process was done in minutes. I already feel a huge weight off my chest thanks to the quick help from Whitney.
21 July 2026
Reply from Family Credit Management
Debt can feel incredibly heavy, but getting help with it doesn’t have to be complicated. We love hearing that Whitney made everything easy to understand and that within minutes you were already feeling some of that weight come off your shoulders. That’s exactly the experience we want for our clients. We’ll make sure Whitney sees your five-star review!
Extremely Helpful Company
I am just now getting started on the Debt Management Plan and they have been so helpful! I have been getting quotes from a few nin profits and Family Credit Management has been the most affordable and most responsive. They allow you to use call text or email and they don't blow your phone up with calls. Every other place I had looked at required a call or they would call multiple times. I even had one where it took 3 days for me to even get connected because they only had one phone number and the wait time to get connected was average of 39 minutes to an hour and it was a different person each time. With Family Credit Management, I have been assigned one person the whole time, I was able to do everything on my time and get emails/texts, and they have be so helpful. Megan Wyss is my contact and she has been absolutely amazing! She has been so helpful and knowledgeable in this process. I already feel a weight lifted in a stressful situation. I am very excited to begin this journey!
21 July 2026
Reply from Family Credit Management
This means a lot to us, especially knowing you took the time to compare several nonprofit credit counseling agencies before choosing Family Credit Management. Getting help with debt is stressful enough. You shouldn’t have to spend an hour on hold, be passed from person to person, or have your phone ringing constantly just to get answers. Call, text, or email, we want you to communicate with us in whatever way makes you most comfortable and on your schedule. We’ll make sure Megan sees your wonderful comments, and we’re so glad she has already helped lift some of that weight. Welcome to FCM!
Great customer service
Great customer service. All my questions were answered within minutes of my email. Megan was very friendly and knows her "stuff".
21 July 2026
Reply from Family Credit Management
We’ll have to find out which Megan gets the credit since we have three credit counselors named Megan on our team! Whichever Megan helped you, we’re glad she was friendly, responsive, and got your questions answered so quickly. And we agree, our Megans definitely know their “stuff”! Thanks for the great review. We’ll make sure the right Megan sees it!
It was so easy and fast communication…
It was so easy and fast communication was amazing
20 July 2026
Reply from Family Credit Management
I'm so glad getting started felt so simple.
Good communication can make all the difference, especially when you're making an important financial decision. Whether someone prefers to call, email, text, or complete everything online, we want the process to move at their pace while making sure they always know what comes next. That's how getting out of debt should feel: straightforward, personal, and never overwhelming.
We're excited to be part of your journey and can't wait to see all the progress you'll make toward becoming debt-free.
Easy straight forward way of easing the…
Easy straight forward way of easing the strain debt can put on you..highly recommended
20 July 2026
Reply from Family Credit Management
It's amazing how much lighter life can feel when you finally have a plan.
Our nonprofit debt management program is designed to take the uncertainty out of paying off debt by giving you a clear path forward and a monthly payment that fits your budget. Instead of wondering what to do next, you can focus on making steady progress and seeing your goal of becoming debt-free get closer every month.
We're so glad you've had a positive experience, and your recommendation means a lot. We can't wait to celebrate all the progress that's ahead.
Reply from Family Credit Management
Thank you for sharing this.
Being able to reach someone when you need help shouldn't be the exception. We want you to know that whether you have a quick question or just need an update, it's easy to get in touch with someone who knows your situation. That's the kind of personal service we want every client to experience from day one.
We're so glad that was your experience, and we can't wait to celebrate your progress as you move closer to becoming debt-free.
This has been the most smoothist…
This has been the most smoothist process that we have ever experienced. Customer service has been fantastic from the beginning to the end of the process. We are so happy and satisfied. This has also taken alot of stress off our shoulders. We can sleep at night now and not have to worry how we are going to pay our monthly bills now.
16 July 2026
Reply from Family Credit Management
Knowing you can finally sleep at night without worrying about your monthly bills says everything.
That's what a good non-profit debt management plan should do. It should fit your budget, simplify your monthly finances with one affordable payment, and give you the confidence that you're making real progress instead of wondering how you're going to keep up.
Thank you for trusting Family Credit Management. Our counselors love helping people find a solution that works not just for today, but for the months and years ahead. We hope life keeps feeling a little lighter with every payment you make, and we can't wait for the day you're completely debt-free.
Reply from Family Credit Management
Thank you for sharing this.
Financial stress has a way of affecting every part of life, so it's important to us that working with Family Credit Management feels straightforward and manageable. We want people to finish that first conversation feeling like a weight has been lifted and knowing they have a clear plan for moving forward.
We're so glad we could help make this experience a little less stressful. Thank you again for your kind words, and we wish you continued success as you work toward becoming debt-free
Reply from Family Credit Management
I'm so glad we were able to get your questions answered right away.
We know that reaching out about debt can come with a lot of uncertainty, and no one should feel like they're figuring it out on their own. Our counselors take the time to provide clear answers, explain how a nonprofit debt management plan works, and make sure you have the information you need to make the decision that's right for you.
Thank you for your kind words. We hope you continue to feel just as supported every step of the way as you work toward becoming debt-free.
What a blessing this is!
So far it has been an easy going process and Chris has been amazing so far! I am beyond blessed to have this opportunity as I lost my job caring for my two year old son who had a stroke this has lifted so much weight off my shoulder as I think about being debt free!
15 July 2026
Reply from Family Credit Management
We're so sorry to hear about everything your family has been through, and we truly hope your son continues to make progress.
I shared your review with Chris, and he was so happy to hear that he was able to make this process a little easier during such a challenging time. Moments like this are exactly why our counselors take the time to listen, answer questions, and make sure every person feels supported from the very beginning.
Thank you for trusting Family Credit Management to help you move toward becoming debt-free. We hope this is one less thing for you to worry about so you can focus on what matters most, and we're honored to be part of your journey forward.
Contact Family Credit Management FIRST
I wish I would have contacted Family Credit sooner. The process was nonjudgmental, efficient and quick. I unfortunately tried using another company to resolve my accounts (Debt Relief) when all it did was cause my credit score to drop from good to bad.
If you truly are trying to get out of debt, please contact Family Credit Management.
14 July 2026
Reply from Family Credit Management
That feeling of wishing you had called sooner is something we hear often, but what matters most is that you found your way to Family Credit Management when you did.
Asking for help with debt can be difficult, especially after another experience leaves you feeling discouraged. Our counselors want every conversation to feel respectful and free of judgment, while giving you clear information about your options and a plan you can feel comfortable moving forward with.
Thank you for sharing your experience so openly and for encouraging others to reach out. We are so glad you found a path that feels right for you, and we hope the progress ahead brings back some of the confidence and peace of mind you have been missing.
The team at Family Credit Counseling is great!
The team at Family Credit Counseling is great! They are helpful, knowledgeable and understanding. We had a good plan right away that fit my budget.
15 July 2026
Reply from Family Credit Management
I'm so glad you found a plan that felt right for you.
No two financial situations are exactly alike, and that's why our counselors take the time to understand each person's goals, budget, and concerns before recommending a nonprofit debt management plan. The best plan isn't simply the one with the lowest payment. It's the one you can realistically stick with month after month while continuing to live your life and make steady progress toward becoming debt-free.
Thank you for your kind words. Knowing you felt heard, understood, and left with a plan that truly works for your budget is exactly the experience we hope every person has when they contact Family Credit Management.
Reply from Family Credit Management
Providing great personal service is something we care deeply about at Family Credit Management. Our Client Services team takes the time to get to know each client's situation, answer questions, and make sure it's always easy to reach someone who can help. Whether it's a quick phone call, an email, or a text, we want every client to feel supported throughout their debt management plan, not just during enrollment.
Thank you for recognizing our commitment to personal service. We appreciate the opportunity to be part of your journey and look forward to celebrating your progress toward becoming debt-free.
Whitney Rice was awesome.
14 July 2026
Reply from Family Credit Management
I made sure Whitney saw your review, and she was so excited to know she made such a positive difference for you.
One of the things that makes Family Credit Management special is our team. Our counselors genuinely care about getting to know the people they work with, understanding each person's situation, and helping them find the solution that's right for them. Every conversation is a chance to answer questions, offer guidance, and make sure people feel supported from the very beginning.
Thank you for taking the time to recognize Whitney. We know she's looking forward to seeing all the progress you'll make in the months ahead.
Reply from Family Credit Management
I'm so glad things have gotten off to such a positive start.
When you're looking for help with debt, you shouldn't have to choose between convenience and personal service. Whether it's communicating by phone, email, text, or completing the process online, we want it to be simple to get the information you need and feel confident about your debt management plan.
Just as important, the payment has to work in real life. A nonprofit debt management plan should fit your budget in a way that's realistic and sustainable, so you can make steady progress without feeling like you're falling behind somewhere else.
We're excited for you because this is where the real progress begins, and we hope each payment brings you one step closer to becoming debt-free.
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