Fairview New Homes Reviews 

Excellent service and a very approachable and efficient team. I couldn't believe I was in my new flat within 6 weeks.
Sam was great at finding me a flat that really suited me which included parking.

I made an appointment with Qasim to see a few apartments in the Fairview development in Brentford. He was super friendly and helpful from the start and handed me a coffee straight away (much needed). We went to see 1 and 2 beds. Qasim went through sq feet, prices etc and I went away with some brochures and options going forward. A lovely experience all around

Suzie has been absolutely amazing today. She took the time to show us multiple plots and went out of her way to accommodate our affordability and preferences. Her patience, professionalism, and genuine willingness to help made the whole experience far more reassuring and enjoyable. We truly appreciate her effort and dedication, and she is a real credit to your team.

Disaster. I bought my Fairview flat 11 years ago and investigations since Grenfell have meant years of uncertainty regarding fire safety. Cladding is the smallest part of the problem. We were due, after years of uncertainty, to move out for 8 weeks early next year whilst the flat totally reconfigured to make it safe. That has just been moved to 13 weeks out late next year. It seems unlikely this is this is the final deal.
The ceiling, some of the walls and perhaps some floor will be ripped out and replaced - that’s how dangerous the original build quality has proved to be. Comunal areas require extensive work too.

Jury was so helpful to us purchasing our first home from the beginning to finalise it. She has acted very quick on every stage whenever we needed help to get some answers to our questions. It is a pleasure to know her.

Simple review not too much back and forth but the quality and materials used in their properties are below basic. They use the worst products for the highest profit. Been through leeks from flats above completely ruining the house to the point where we had to move out for months with no reimbursement at all. Customer service are not the most honest or nicest people either.

Honestly when you see the name on any building site or properties stay as far away as you can.

Dear Monica

You went above and beyond to help me with buying my Flat. Your support and professionalism made a real difference during a very important time in my life. Please accept my heartfelt appreciation. What you did has stayed with me, and I’m grateful.

I’d like to extend my sincere thanks to Max, who has been exceptional in showing me around several apartments and consistently going the extra mile to answer my questions. Although I didn’t end up purchasing at Print Makers Yard, I truly appreciated Max’s flexibility and proactive approach throughout the process. He’s a real asset to Fairview, and I wish him continued success in all he does.

I have not purchased with Fairview, but completed 2 viewings at the Silverton with Sarah. I originally liked the property enough to bring my partner along for the second viewing. During/after this second viewing, we both felt Sarah had been quite pushy with the sale and was almost using scare tactics to try and get us to put an offer in. As first time buyers this was overwhelming. After her trying several times to try and get an offer there and then (such as “oh but you’ll be upset if it goes” and “if you both like it then why not make an offer now”), we said we wanted time to think. I was then hassled by her and another colleague multiple times the following week, and then told her we had decided to look for freehold instead. She then asked me to leave her an “obviously good review” which made me feel uncomfortable. Since then, I’ve been texted several times from Fairview, periodically saying “ Last 2-bed! Stunning 2-bed, 2-bath show home for £500K + up to £25K top-up. Act fast - this will go quickly! (And then the Silverton email address)“. I had asked to be opted out of all communication several weeks ago so I have no idea why I’m still being pestered. I just called up Fairview to ask why I’m still being contacted and asked to take off the list, and the lady who answered was rather blunt and not apologetic at all. Based on all of this, we have been left with a sour taste of Fairview and completely put off them. If Sarah had been less pushy, we may have gone for a third viewing and made a decision.

*Update on 12th September at 13:26pm. Just got called by the silverton. Decided to ignore the call as I clearly stated I want no further communication with the Silverton or fairview. Decided to call back 20 mins later so find out why I was being pestered once again. Spoke to a man who apologised on fairview’s behalf and admitted I was only opted out of communication 2 days ago (10th September). Not his personal fault so apology accepted and I appreciate him reaching out.

Extremely poor sound proofing. I have contacted Fairview and am waiting for a resolution before I write a FULL review sharing the exact issues I am facing.

In response to your reply -
The sound test carried out was NOT carried out in the room in question and on the opposite side of the apartment.
Unfortunately a pass in the kitchen does not mean the other rooms would also pass.
Interestingly, when I was sent the sound tests for my apartment layout, the majority of tests (all but one) were carried out in the kitchen area only.
It is unfortunate that your company refuses to complete a sound test for the room in question.

I await your response and outcome before adding further information to this post.

We were helped by Max, Bass, Elizabeth, and Lina and others from Fairview to buy a 1bed flat.

We were quite anxious and thought we weren't ready to buy a house yet, but they made a great deal with us to ensure that we could get it, with a generous incentive.

They remained professional and helpful from the start until completion, which was a nice delight as I usually had much duller experience from other companies and my idea of the industry had been at a low bar, but they definitely managed to raise it.

Thanks all, will definitely recommend to my friends!

It was such a pleasure to deal with Jury and Asli at Park Quarter in Barnet. Jury is brilliant and very helpful. She is accommodating and made buying a new home easy for me. And whenever I visited their office, Asli was very hospitable. I can highly recommend both of them if you are looking to buy a new home from Fairview.

Max was really great! He went throught all the details during the viewing and helped a lot to understand the whole procedure.

I am afraid to say that this is what I was worried about to the point that I hugely regret that I bought a flat from them. I live in Dock28 that was recently delivered by Fairview. Outside the building seems ok, but when you start living in it, things become challenging. As I am writing this I have fever and I cannot turn the heating on for unknown reasons. They operate in this grey/scam area of heat networks (it is the "new" thing in the UK for companies to get hands in our pockets) under Watkins Energy. You cannot buy the flat unless you agree to sign with Watkins. You sign despite the extortionate prices, but at least you are expecting the minimum value. I am writing this, sitting in a cold flat that I bought for hundreds of thousands of pounds, I am freezing and I don't know what to do. The heating does not start, but even if it starts it goes up to 21 as some brains decided that this is what we need. I was lied to during my induction when I was told that I can override this, but it seems to not be working. The government is complicit as they allow these things. I cannot do anything else than report this to an MP in the hope that many people will follow and this scam will be over. We are paying a lot of money to be treated like animals. I want and I deserve a warm flat and not a cold place because Fairview and their buddies decided so.

Other issues? There is a thing on the ceiling that actually blows air inside the flat. Literally blows air. So, you are on the bed or the sofa and you have a cold breeze of air being pumped directly at you. It is to refresh the air according to the brainiacs of Fairview, as if we cannot decide when to air OUR flats. Also, water pressure and heat of the sink tap is low. The person that visited the flat a few weeks ago said it looked normal, yet if you compare it with the shower just next to it, it is a joke. Watkins Energy claimed that it is "some regulations" that mandate the heat of the bathroom tap to be less than the kitchen tap. I would love to read this weird regulation, if it indeed exists.

The management company sent a letter the other day. I have less than 10 days in the flat and they are asking for all annual service charge in advance when we were told that we will pay in two instalments. And not only this, but this obscure management company is asking for a raise to the charges EVEN BEFORE WE SET OUR FEET IN THE FLAT and EVEN THOUGH, AS THEY SAY, THEY CANNOT DELIVER ALL SERVICES. AND THE PLACE STINKS.

I will not go into details of the many issues with the flat - to be fair Fairview has been fixing most of the, many, defects. But, it shows a lot about the quality of construction.

I am alerting anyone reading this. Do NOT buy a flat from Fairview unless you want to face the same issues like we do. I saw it as a potential investment, but sitting with fever in a flat that will not go above 21 degrees (because the "scientists" of Fairview, Watkins, etc. decided so) and with radiators not working and air being pumped at you, is not ideal. Keep your money and buy a house of your own, do NOT fall into the same trap as us.

I am sad and angered, they do not provide even the minimum of the service and the value that we paid for here. Avoid at all costs.

Update: the limit of 21 maximum in the living room and 18 in the bedroom are the MINIMUM allowed in the UK. I repeat: the minimum allowed. So these people are selling expensive flats that only fulfil the minimum heating requirements of the government. And not only that, but they don't allow this to go any higher!!! Imagine that they don't offer a heater in the bathroom, just a towel dryer.

EDIT: They "investigated". They outright lie. I had to bring a plumber and he was laughing at these clowns. The air recycling thing is atrocious and the heating is a concern for everyone in the building. Their answers depict exactly what company they are.

Like others, we've experience heating issues due to a poor central system. Fairview and their heating partner Watkins will pretend to be on your side, but will inevitably never take responsibility. We have a 71-message back and forth email thread with their customer service to address the heating issues during the cold winter, we received a first bill of £170 and the system never functioned as expected. The customer service just passes the ball between different vendors and ultimately leads to nothing. "No further action" as they say. We provided very detailed evidence that was simply ignored, they even accused us of lying and never actually did any effort to resolve. We don't know if the system will work more effectively next winter, but I have very little faith in Fairview and Watkins to address it and fix it. They will do the bare minimum. This was on the Dock28 development. Beware.

Either Fairview New Homes is failing to keep its Sales staff informed about the latest site plans, or their sales staff are deliberately misleading prospective buyers.

I recently purchased a flat at Dock 28. The Sales brochure indicated a small communal area outside my property, so I asked their Sales agent for clarification. I was explicitly told that it would feature seating and plants—definitely not a children's play area. However, just two weeks later, I was shocked to find a large, unsightly children’s play frame installed less than five meters from my property boundary. This not only ruins any outside view but also brings unwanted noise and privacy concerns (I can see it from my bed and from the living room, so anyone playing on it can also see into the property). Had I been told the right information, I would have not agreed to purchase this flat.

When I raised the issue with the Sales team, their response was indifferent, claiming they were simply “following council plans.” This demonstrates a complete lack of transparency, care, and accountability.

My advice: Get everything in writing or record your viewings to protect yourself from misinformation.

I am now pursuing a complaint with the council in an attempt to have this poorly placed structure relocated.

I recently purchased a 3 bedroom property at the Silverton, and dealt mainly with William Morrison, and also with Bass Boules. The whole experience of dealing with them both was really positive, with a great knowledge of the development and neighbouring area during the flat viewings. They really came in to their own during the purchase process when we made a offer as they were proactive with follow up calls/emails throughout the process, so much so that from putting an offer in to completion was little over 6 weeks. We dealt with William in particular, and he's a great communicator, enthusiastic and knowledgable, and would recommend either of them to other customers.

We bought a new built flat from dock28 recently, our radiators not working properly. We called numerous times and we had 3 different visit from watkins energy engineers. They came and did something 5 minutes and said they fixed it but it wasn't fixed at all. We are freezing in the flat + 21 degree limit is nonsense as we always want hotter flat as we paid half a million but we can't get it. No one seems to care, very bad costumer service. We regret that we bought this flat with my wife.

Bass was welcoming, patient and knowledgeable about the development and the local area. He was responsive and dealt with my follow-up queries efficiently and with courtesy.

I would say fairview really offers a good value of new build home in market, especially if they locate in a good area. And I am the first time buyer, Jury Cheng is amazing, very helpful and great in customer service, she explained everything in details, giving useful informations, suggestions and being very patient and take care of her clients, which I really appreciate her hard work and passion. Also, Monica is very friendly and interactive. I’m happy that their office would become our neighbours after the completion of sales.