Eye Correction Centre Reviews 

780
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and professional staff, highlighting their helpfulness, kindness, and ability to put people at ease. Many reviewers commend the clear and detailed explanations provided, ensuring they feel informed and confident about their treatment options and procedures. The user experience is frequently described as smooth and trouble-free, from initial consultations to follow-up care, with many achieving excellent and transformative vision results. Reviewers are particularly impressed with the quick response times from the administrative team and the overall efficiency of the service. The care received is often described as second to none, with many expressing gratitude for the personalized attention and support throughout their journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, care, and clear... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism and excellent care... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional and pleasant demeanor... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers finding the procedures... See more

Product

Consumers are thrilled with the product, reporting significantly improved vision that often exceeds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trouble free treatment from initial consultation to final check up. Mr Goel is an up to date professional who not only discusses all questions asked but also explains advice given, all done in a frie... See more

Rated 5 out of 5 stars

Staff very professional and approachable. All correspondence was timely and data protected at all times. If I had any concerns the admin team dealt with them quickly. The service provided throughout... See more

Rated 5 out of 5 stars

Around one year ago I had very successful cataract removal in both eyes at Spire Clinic, Abergele. Mr Say Aun Quah, a very pleasant fellow did the surgery and I found him to be very professional and... See more

Rated 5 out of 5 stars

It was lovely to meet Mr Hickley. He was most pleasant. He conducted his inspection carefully and focus. Asking the right questions to get a diagnosis. And then explanation to to limit the symptoms... See more


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist

Written by the company

State of the art Vision Correction (laser eye surgery and lens surgery), Cosmetic Eye surgery and General Eye care services


Contact info

5.0

Excellent

TrustScore 5 out of 5

780 reviews

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No recent history of asking for reviews

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5.0

All reviews

(780)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend l…

Mr Goel was very thorough at my initial assessment, he gave full explanations and gave me a chance to ask questions. He’s very approachable and gave me confidence in him from that first meeting. Surgery was very quick and again Mr Goel gave explanations and helped me relax.
The whole team were professional and caring.
Follow up appointments were again quick and thorough.
Each contact with Mr Goel was positive, caring and friendly.
My vision is completely restored with absolutely no complications. Recovery was extremely easy just a few eye drops
I would recommend Mr Goel. An excellent experience from start to finish with very little disruption to daily life.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, fantastic end result.

Everything went very smoothly, no issues at all. Lots of thorough checks before any surgery and they’ll only do what’s totally safe for you. Not so fun having an op but the experience on the day wasn’t so bad and totally worth it for the end result.
Fantastic work from Dr Goel I’m always amazed by what doctors can do and now I can see all by myself, wonderful!

10 January 2024
Rated 5 out of 5 stars

Mr Quah is the one to go to for cataracts

Mr Quah is a very pleasant and friendly man who radiates confidence. Unfortunately my referral email from my optician got lost in hyperspace and I heard nothing for about six weeks. I rang my optician on a Thursday and that same afternoon I has a call from Mr Quah's assistant explaining that they had not received the email and had asked for it to be re-sent. Meanwhile he took all my details then to save time. That was an impressive start
On Friday morning I received a call to say that the referral email had now been received , could I come in for a consultation? Yes, when? 3pm today. Even more impressive. It did help that he had a surgery nearby that day.
Altthough I live on Anglesey my daughters live near Wilmslow, so when I was offered the option of treatment there with a shorter delay I jumped at the chance. I needed both eyes doing so the plan was to do the right one on a Monday and the left one on the following Wednesday, It was a bit late to arrange things for the following Monday, at 4pm on a Friday, and the following Monday was a Bank holiday, so I had to wait 2 weeks. I had expected months.
I received details for two appointments at the hospital.The weekend before my appointment I developed a stye in my right eye. After consulting Mr Quah's secretary, I was advised to turn up for my appointment anyway so that the situation could be assessed. Nothing could be done then because of the danger of contamination, as I had anticipated.
I was send away with antibiotics and as the Monday 2 weeks later was a Bank Holiday, Mr Quah told me that he was prepared to perform bi-lateral surgery a fortnight on Wednesday provided that my infection had cleared. I received details for 2 new appointments from the hospital, one am and one pm to replace my original ones.
Turning up to check that I was infection free, conveniently in Bangor again, I confirmed that I had got the two appointments and was told to ignore the am one otherwise I would have a long wait!
My daughter and I arrived at The Wilmslow Hospital, a clean, attractive modern building, with free parking in designated bays, and having signed in and visited the drinks machine, went to the pharmacy window to receive my post-op medications and instructions on their application from an extremely pleasant young lady. We were then met by a nurse who took us up to my room in the ward.
A small team of young ladies checked me over filled in various forms and offered me coffee and particularly good carrot cake. I had small pellets popped into both eyes, which dropped out a couple of times and had to be popped back in. Everything that was going to happen was explained to me, not that I am a nervous patient anyway. Off with my shirt, on with a gown, meet the Theatre Sister, who had a great sense of humour and I took to immediately, and into the theatre.
I lay down and was covered up and all areas apart from my right eye were masked off. Anaesthetic was applied to the eye and given a little time to take effect. A bright light was turned and shone into my eye. I had been concerned how I was going to keep my eye still during the procedure, but the bright light had three spots in the centre of it that gave me something to focus on. I did not feel any sensation at all. The light then went away and a shield was put over my eye.
Everything was then sanitized or replaced to repeat the procedure with my left eye. This was much the same as with the right eye, but the cataract was not as bad here. I was aware of a buzzing sensation as well as a prodding feeling, that I assume was connected with breaking up and removing the old lens. It was not pain, nor even discomfort, just a sensation. As I thought that I knew what it was it did not bother me at all.The light went away and a pad and eye shield were applied to my left eye.
Back in my room with a pain level (1-10) of about 2, no, I don't need any paracetamol, I was asked the next important question: Would I like some cake? Work out the answer yourself. I was advised to leave the pad over my left eye until the following morning. Being a good boy I did what I was told and also left my right eye shield on.
The following morning I unwrapped my presents. The outside world was very bright. Pain level was below 1
and my distance vision was unbelievable. After a couple of days I could cope with normal daylight, but needed sunglasses in the sun.
Six days after the procedures Mr Quah checked my eyes and both are 6/7.5 so I am now find to drive without glasses.
Mr Quah made an immediate impression on me and inspired me with his manner. I was a little apprehensive about eye surgery but having met him thought that cataract removal was going to be as traumatic as a manicure. I was right.
Final bonus: A week later I received a call from the hospital to inform me that as the two procedures had been carried out together at one appointment, I was due a refund of over 700 pounds

29 May 2024
Rated 5 out of 5 stars

Highly Recommend for Corrective Surgery

I had an excellent surgeon for cataract surgery Mr Say Aun Quah.It was an amazing result my vision has been poor for many years I am so happy to now be able to drive without spectacles go to the supermarket and read the ingredients its all life changing.
Mr Say Aun Quay put me at complete ease with the procedure and gave me the confidence to have the surgery I can't thank him enough.A true Professional
I would highly recommend to anyone considering this eye surgery.

16 July 2024
Rated 5 out of 5 stars

Lens replacement surgery.

Dr Quah performed my eye surgery. He was very reassuring and talked me through the whole process. It was painless and very successful. I now have 20/20 vision. The nursing staff were also wonderful. The hospital is exceptional. I would 100% recommend both Dr Quah and the Wilmslow Hospital.

16 July 2024
Rated 5 out of 5 stars

Cataract Operation

From being referred by the optician to the final check up was excellent. A couple of admin issues you might expect from a new dept in a new hospital but Mr Quah and his team were quite superb. Fantastic result in both eyes.

28 May 2024
Rated 5 out of 5 stars

Mr Say Aun Quah . Great Surgeon

Excellent company.
The centre at Wilmslow is modern and welcoming.
All staff were knowledgeable and efficient.
I was under the care of Mr Say Aun Qhah .
He is an amazing surgeon and a lovely man,great people skills ,he explained everything to me ,nothing was too much trouble and I was so pleased with the outcome of my cataract surgery.
The nursing staff who worked with him were excellent and the atmosphere in the operating theatre was very relaxed with a lot of humorous banter which helped put me at ease .
In conclusion,a great experience at the Eye Correction Centre

1 May 2024
Rated 5 out of 5 stars

Professional service.

I recently had lens replacement surgery with Mr Goel
He is an amazing surgeon. All my questions were answered and I was thoughtfully and thoroughly cared for throughout.
I wouldn’t hesitate to recommend him.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent in all aspects

Excellent in all aspects. My case was not straight forward as I have had lasik around 25 years ago. The preop consultation and advice was very clear and thorough. I was given good care during the op and Mr Quah’s competence and experience resulted in a very good outcome.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Two previous clinics said that they couldn’t deal with my cataract surgery as I have a stiff neck. Mr Goel found a solution straight away using an adjustable bed! He then carried out two procedures resulting in 20/20 vision in both of my eyes. Throughout the procedure I found him caring, friendly and helpful. Would highly recommend!

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Family Eye Sight

The Eye Correction centre has been fabulous. Say has now corrected my uncle, my own and now my mums eyes - we all have perfect eye sight. Cannot recommend Say and his team highly enough for the professional service.

25 June 2024
Rated 5 out of 5 stars

Should have done this years ago!

Struggling with dry eyes and contact lenses after 30 years of wear. With a minus 10 prescription i hated wearing glasses.
In depth assessment as to suitability for IOL. very professional consultation. Excelllent advice and treatment ( suggested EDF) Really pleased with the result .

14 June 2024
Unprompted review
Rated 5 out of 5 stars

After attending an appointment with a…Eye correction Surgery

After attending an appointment with a well known national eye surgery clinic, I came away feeling like the whole process was a bit like being on a conveyor belt, it all felt a bit rushed and impersonal. My gut feeling was telling me not to proceed. Instead I contacted the eye correction centre and made an appointment with Mr Goel. From the outset it was a totally different experience. He was extremely thorough and talked me through the pros and cons of lens replacement surgery. I had numerous appointments prior to my surgery as he needed to treat my dry eye first. The surgery itself was completely pain free and my eyes recovered very quickly. The dry eye problem persisted which did initially negatively impact the sight in one of my eyes however further appointments and treatment over 12 months to resolve this, ultimately ensured near perfect vision. I would certainly not have received this kind of service had I had my treatment elsewhere. Although the surgery was slightly more expensive than other companies I looked at, you certainly get what you pay for with Mr Goel. Both he and his assistant looked after me extremely well and I am so grateful to them for their care.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

From the start of my journey with…

From the start of my journey with Doctor Say Aun Quah himself and his team have made me feel at ease and fully informed at every stage of the procedure. The doctor and staff were very professional but with a great personal touch which made me feel relaxed knowing i was in safe hands. Thank you for all they have done

13 June 2024

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