Express Medicals Plc Reviews 

2,864
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 830 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and welcoming, often making them feel at ease during their appointments. Many people appreciate how thoroughly everything is explained, ensuring a clear understanding of the process and procedures. The overall service and user experience are frequently highlighted as efficient, smooth, and quick, with appointments often running on time. Reviewers consistently note the high level of professionalism and the caring attitude of the staff, contributing to a stress-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism, efficiency,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the professionalism and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

Customers had ambiguous experiences with location, with some finding it to be the best place for a medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

Contact us button

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,864)

814 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Derby Clinic

Amber H, put me at ease straight away for the appointment, she was also great at explaining all the differing parts of the procedure and what they prove aswell as what they mean for your health. Great service.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was the A/C not working, less an issue for me but really feel for lee and his colleagues working in there!

26 June 2026
Unprompted review
Rated 4 out of 5 stars

I had my medical with Sue very friendly…

I had my medical with Sue in cardiff very friendly couldn't fault her explained everything during the medical and was happy answering questions I had for her 👍

26 June 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Hi Paul, thank you so much for the positive feedback. Is there anything that we could have done to make this service five star?

Rated 5 out of 5 stars

Excellent service and fast issue resolution

I recently had my medical assessment and had a fantastic experience from start to finish. A special thank you to Emma, who was incredibly responsive and helpful. I needed a copy of my certificate urgently for work purposes, and Emma resolved the issue immediately, ensuring I got exactly what I needed without any delays. Fast, professional, and efficient service, highly recommended!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Laura Newcastle clinic star

Had a medical with Laura at the Newcastle clinic and thanks to her professionalism and friendly nature it was a smooth and pleasant experience. The venue is easy to get to by public transport for non drivers such as myself.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Fast and in depth, Amber H was very professional and thorough. Give a clear comentary and updates throughout. Thumbs up.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Meet Elanor today at the Southampton…

Meet Elanor today at the Southampton branch for my rail medical, great welcome very friendly and put at ease, everything was explained, she a breath of fresh air some kind and considerate lady, many thanks. first rate experence.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff was very welcoming and…

The staff was very welcoming and friendly. In particular Marina who came across very competent, friendly, and pleasant. She instantly made me feel at ease and made the whole experience very smooth and enjoyable. She needs to go see the pyramids though😉

24 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look