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Aspire Lounges ✈ Reviews 862

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TrustScore 3.5 out of 5

3.5

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Evaluating 546 reviews, most reviewers were somewhat happy with their experience overall. Many people found the staff to be friendly, attentive, and professional, contributing to a welcoming atmosphere. Reviewers also frequently mentioned the cleanliness of the lounge and the good quality of the food and drinks, with some appreciating the comfortable and stylish decor. However, some customers were dissatisfied with the quality of the food and drink options, describing them as limited, poor, or not replenished. A few other people also felt that the staff could be rude or unapproachable, and some noted issues with the facilities, such as worn-out furniture, small tables, or a lack of fresh juices.

What people talk about most

Staff

Consumers find staff experiences to be ambiguous. While many reviewers praise the staff as friendly, helpful,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality of food, drinks, and... See more

Service

Reviewers mention ambiguous feedback about service. While some customers praise the excellent service,... See more

Facilities

Customers consistently note ambiguous experiences with facilities. While some reviewers praised the... See more

Product

People report ambiguous experiences with product. Many reviewers express disappointment with the limited and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really impressive little lounge. Honestly better than many much larger lounges I have visited. The staff are excellent: friendly, attentive, and genuinely welcoming. The food selection is sur... See more

Rated 5 out of 5 stars

Excellent lounge, new and spotless clean. The food is excellent, the drinks are great. The staff needs a special praise because is incredibly helpful, friendly and professional

Rated 5 out of 5 stars

The experience in Aspire Airport lounge was very good. The staff had greeted us politely and had ensured we was satisfied with the service and that we was comfortable throughout the waiting time for... See more

Rated 5 out of 5 stars

Shadrock at Aspire Lounge Kenya International Airport provided outstanding service. Attentive, professional and genuinely welcoming he went above and beyond to make my visit enjoyable. His attention t... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Who are Aspire Airport Lounges? Aspire Airport Lounges form part of the worlds largest aviation services company, Swissport. For more than 25 years, the company has operated airport lounges across the globe, giving guests access to complimentary dri...

Contact info

3.5

Average

TrustScore 3.5 out of 5

862 reviews

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Replied to 0% of negative reviews

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Rated 4 out of 5 stars

It's wonderful

It does the job, there's not a whole lot of options and the lounge is small but its quite well taken care of. Staff is very helpful and attentive.

15 March 2026
Unprompted review
Rated 2 out of 5 stars

It’s not a business lounge

It’s not a business lounge. Too many people not enough seating. Very loud. Not a lounge to have a relaxing few hours before a flight.
When other airlines have to share a lounge there should still be a dedicated business lounge only accessible with a business class ticket.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆ A Total Disaster

⭐☆☆☆☆ A Total Disaster – Avoid This Lounge at All Costs!
I have visited many lounges worldwide, but the Aspire Lounge in Terminal 1 at Casablanca is hands-down one of the worst experiences I’ve ever had.
If you are considering spending money or using a lounge pass here, don't. Here is why:
Filthy Environment: The lounge is simply dirty. The floors were covered in crumbs, the tables were sticky, and the overall hygiene level was unacceptable. It is impossible to relax in such a grimey environment.
Pathetic Selection: The food and beverage offering is extremely limited. Calling it a "buffet" is a joke—the selection was sparse, uninspiring, and looked like it had been sitting out for far too long.
Unprofessional Staff: The "service" is non-existent. The staff at the entrance were more interested in their smartphones than in greeting or assisting guests. You are treated as an interruption to their screen time rather than a paying customer.
Bottom Line: There is absolutely nothing "premium" about this place. It is a masterclass in poor management and terrible service. Do yourself a favor and wait at the gate instead.

PS: Except for that one employee, she makes an effort and even sweeps occasionally.

13 March 2026
Unprompted review

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