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Aspire Lounges ✈ Reviews 862

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TrustScore 3.5 out of 5

3.5

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Evaluating 546 reviews, most reviewers were somewhat happy with their experience overall. Many people found the staff to be friendly, attentive, and professional, contributing to a welcoming atmosphere. Reviewers also frequently mentioned the cleanliness of the lounge and the good quality of the food and drinks, with some appreciating the comfortable and stylish decor. However, some customers were dissatisfied with the quality of the food and drink options, describing them as limited, poor, or not replenished. A few other people also felt that the staff could be rude or unapproachable, and some noted issues with the facilities, such as worn-out furniture, small tables, or a lack of fresh juices.

What people talk about most

Staff

Consumers find staff experiences to be ambiguous. While many reviewers praise the staff as friendly, helpful,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality of food, drinks, and... See more

Service

Reviewers mention ambiguous feedback about service. While some customers praise the excellent service,... See more

Facilities

Customers consistently note ambiguous experiences with facilities. While some reviewers praised the... See more

Product

People report ambiguous experiences with product. Many reviewers express disappointment with the limited and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really impressive little lounge. Honestly better than many much larger lounges I have visited. The staff are excellent: friendly, attentive, and genuinely welcoming. The food selection is sur... See more

Rated 5 out of 5 stars

Excellent lounge, new and spotless clean. The food is excellent, the drinks are great. The staff needs a special praise because is incredibly helpful, friendly and professional

Rated 5 out of 5 stars

The experience in Aspire Airport lounge was very good. The staff had greeted us politely and had ensured we was satisfied with the service and that we was comfortable throughout the waiting time for... See more

Rated 5 out of 5 stars

Shadrock at Aspire Lounge Kenya International Airport provided outstanding service. Attentive, professional and genuinely welcoming he went above and beyond to make my visit enjoyable. His attention t... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Who are Aspire Airport Lounges? Aspire Airport Lounges form part of the worlds largest aviation services company, Swissport. For more than 25 years, the company has operated airport lounges across the globe, giving guests access to complimentary dri...

Contact info

3.5

Average

TrustScore 3.5 out of 5

862 reviews

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Replied to 0% of negative reviews

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Rated 1 out of 5 stars

Unacceptable food options

I use Amex Platinum, was excited to try this lounge for the first time. I asked the waiter for 'anything vegan I,m not fussy'. First I was told the menus are clearly labeled. They are not. Nothing in terms of allergens is noted which is dangerous. Then I was told they have NOTHING Vegan to offer me for food except the chicken 'without the chicken'. This is absurd and unacceptable. Shame on whoever made this menu. Meat is the leading cause of environmental destruction and the leading cause of needless suffering in animals. Get your act together and offer some cruelty free options!

22 March 2026
Unprompted review
Rated 3 out of 5 stars

I was on a morning flight and the…

I was on a morning flight and the choice was limited cooked breakfast or cereal. They used to be fruit, a variation of pastries and a continental style breakfast. I have always used the lounges but for the money I paid in the future unless there's a deal I won't be booking again.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Aspire lounge in Casablanca bad service

In Casablanca bad service from reception (they are lying or at least give different information). Plate not dried well (still with water on it) and toilet and Aspire in T2 under construction without clear signaling. Snacks an drink options are limited.
I wouldn't recommend the Aspire lounge in Casablanca.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Vegan

I asked if they had any vegan options and all food was checked. Unfortunately not much available instantly but Lewis the supervisor said he could get me some chips, he also gave me burgers and vegan friendly bun. Was very happy with the service. In the lovely new lounge.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent lounge in Verona Airport

Lovely experience in the Aspire lounge in Verona airport - clean, comfortable, and relaxed seating in a beautiful setting, with delicious food, and attentive staff who gave us a quick tour of the facilities on entering. Thank you for a perfect end to our trip to beautiful Verona - we'll definitely come back!

14 March 2026
Unprompted review

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