Fantastic pair of stunning hiking boots. The leather is so soft and they are incredibly comfortable. The customer service is amazing, got personal updates from Tim about my boots being made and delive... See more
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Excellent Shoes Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're... See more
Company replied
I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... See more
Company replied
Unclear and ambiguous returns instructions. Almost as if trying to trick the customer. No replies to either of the e-mails on the returns form. Had to ring your London number to get retur... See more
Company replied
Company details
Information provided by various external sources
A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.
Contact info
United Kingdom
- evesandgray.co.uk
4.6
Excellent
141 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discussed
The boots were very well made and very pleased with them.But Eves&Gray were poor in corresponding with me as they sent boots two wrong address and sayd they wood sort it out but did nothing. They sayd they wood get back two me but did not .
21 January 2023
Reply from Eves & Gray
Good morning, thank you for the review. We have had issues with all of the postal carriers sadly. Sincere apologies and we are pleased that you like your new boots. We are in the process of changing our delivery companies due to countless well publicised issues in the UK with strike action etc. It's been tough to be a brand in the middle of chaos which is largely out of our hands. All the same, we hope this does not put you off from using us in the future. Many thanks E&G Team
Another pair of fantastic shoes from a…
Another pair of fantastic shoes from a great company, top quality and great postage here in no time
13 January 2023
Reply from Eves & Gray
Thank you very much Anthony :) Proud to call you a customer!
Shoes have still not arrived and have…
Shoes have still not arrived and have emailed to no response
29 December 2022
Reply from Eves & Gray
Sincere apologies - They were sent and Royal Mail are still delivering them. https://www.royalmail.com/track-your-item#/tracking-results/FF407536942GB (PS: We are stopping using them over the next few months)
Reply from Eves & Gray
Thank you very much for taking the time to review us :)
Great Quality Shoes
Easy ordering. Fantastic quality shoes. And fast delivery. I will definitely be ordering more from their website!
8 January 2023
Reply from Eves & Gray
We appreciate your review greatly :)
The shoes are tight across the foot
6 January 2023
Reply from Eves & Gray
Hi Michael, you may need a wide fitting! Have you contacted support? Thanks
Fabulous shoes
Fabulous shoes, even better service, prompt, effective and fantastic end product. Will be back for more
3 January 2023
Reply from Eves & Gray
Amazing review, thank you very much :)
Shoes are brilliant and comfortable
Shoes are brilliant and comfortable. Only downside is that I didn't get the free socks with the order.
29 December 2022
Reply from Eves & Gray
Good morning, Thank you very much for the review. Please do message us at support@evesandgry.co.uk and we will send a pair out for you immediately :)
Reply from Eves & Gray
Thank you Davyd - greatly appreciated :)
Excellent Quality
My Shoes have been delivered and I can honestly say I wasn’t disappointed. The package was of the highest standard and very pleasing to the eye. On opening up the box there was 2 individual cloth bags to keep the shoes in a shoe horn and a pair of optional colour laces.
The shoes are of high quality. The soles are two tone which all adds to the classy look of the shoe as a whole. The shoes look great on and are very comfy. I’m looking forward to finding my next pair of shoes with Eves&Gray
29 December 2022
Unprompted review
Reply from Eves & Gray
Hi Paul, this is music to our ears. We thank you and hope to see you again soon :)
Great service as usual
Great service as usual , fantastic shoes as usual , came in double quick ! Very good price for a quality product , I am a very happy customer !!!
Merry Christmas to all at Eves and Gray !
16 December 2022
Reply from Eves & Gray
Thank you very much Tony - Greatly appreciate the review :)
Quality shoes
Love the shoes and the way they were packed really beautiful shoes - was a slight issue with Royal Mail which Tim sorted out if I was honest I would suggest Eves and Gray stop using them . Things can and do occasionally no wrong but it’s not often a company phones you to try to sort it - well done .
19 December 2022
Reply from Eves & Gray
Hi Michael, it’s Tim :)
I appreciate greatly the fact you have reconsidered your view. We are working very hard to ensure that we never use Royal mail ever again. I’m very pleased that they arrived hopefully on time :-)
Simply put
Simply put, amazing.. Just what I've been wanting for some time. Soo comfortable and Laura was so helpful to me.
15 December 2022
Reply from Eves & Gray
Thank you kindly Sean - We are. very pleased to have you as a customer :) (We will also send this to Laura)
Reply from Eves & Gray
Thank you very much Chris - Appreciated greatly :)
Reply from Eves & Gray
Thank you very much for taking the time to review us :)
Excellent boots
Excellent boots - comfy, stylish and good value with Black Friday discount.
2 December 2022
Reply from Eves & Gray
Hi Nick, thank you for taking the time to review us :) Greatly appreciated 🙏🏼
Fantastic service
1 December 2022
Reply from Eves & Gray
Thank you very much, indeed for taking the time to leave us a review :-)
Delivery very lateTook a least 2 weeks!
Delivery very late, size of the polish products minimal!,,, the boots I purchased are excellent!
28 November 2022
Reply from Eves & Gray
Hi Paul - The Shoe cremes are not made by us but by the French company Saphir. They have been this size for decades :( We made the boots!
Reply from Eves & Gray
Thank you very much indeed :)
Reply from Eves & Gray
Wow what a review, greatly appreciated :)
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