Eves & Gray Reviews 

Fantastic pair of stunning hiking boots. The leather is so soft and they are incredibly comfortable. The customer service is amazing, got personal updates from Tim about my boots being made and delivery. You have to wait for perfection but it is definitely worth it. Can’t wait to get my next pair.

Excellent Shoes

Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're made from scratch and if you want quality then that's fine by me.

Tim called me personally commending me on my choice and sorted out the pair of socks I didn't receive for the 1st pair of shoes I bought.

A real quality shoe with real quality service.👌🏻

I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unwanted pair of shoes , I received my money within 7 days. The shoes do take a while to be made and shipped so just be careful if your in a rush, but they are 100% worth the wait . I'll be getting more shoes from eve's and gray soon.

I am not the type of person to submit reviews for anything I buy, in fact this is my first. However the customer service and overall quality of the product I have received from Eves&Gray left me feeling compelled to do so.

At just before 5pm I called the company to enquire about a particular pair of boots that I would work perfectly for an event I had on the Saturday evening, wanting to understand more about their sizing and how quickly they delivered. I spoke to a very helpful gentleman, Tim, who helped me pick a size and said he would see what they could do to get the boots delivered in time. In less than 5 minutes I received confirmation that could be delivered the following working day. On Thursday I received the boots and realised they were too big (entirely my fault, not Tims) and so I contacted them again to see if a smaller size to could be delivered for the following working day, they kindly obliged, going out of their way to do so as it was past their usual next day delivery cut off time. I have now received my boots, along with a fantastic pair of complimentary socks which match the soles of their boots, and a shoe horn. The boots themselves are beautifully made and presented in a lovely box wirh seperate cloth bags for each boots. They are extremely comfortable and some of the best boots I have ever owned. They are amazingly well priced and my only criticism would be they do not market themselves enough for more people to know about them.

Genuinely one of the best customer experiences I have had and so pleased to see a small business competing against bigger brands to deliver such high quality and service at such competitive prices.

Needless to say I will be buying more shoes from them in the future.

Fyi- for anyone interested the boots in question are the grey suede atlas chelsea boots.

I've purchased E+G for myself and male family for many years ! The quality and longevity is unrivalled

Unfortunately my experience has not been a good one.

I am almost 4 weeks into the ordering of shoes that were supposed to be a Xmas present but arrived a couple of days ago.

The shoes that arrived are not the ones I ordered and despite attempts to contact them my concerns are not addressed and the delays in reply are frustrating.

The incorrect shoes that were sent are very nice but not what was ordered.

Disappointing from what could be a good company and product.

Best shoes ever, confortable, stylish and the quality is just superior. I am on my third pair and I love them. 😍

Money well spent..Comfortable and Stylish boots..very well made and the lavender color sole is awesome. Have received many compliments in the first week. Will look for some dress shoes next.

Great service, always reliable

Great customer service and great products

I can in all honesty say that the Eves & Gray shoes I purchased as a present for my husband have not disappointed, quite the opposite in fact - they are stylish, unique, comfortable and admired by everyone who sees them! I have nothing but praise for the company itself either: easy ordering, rapid dispatch and amazing packaging thank you so much!

Bought a pair of shoes for a wedding. The shoes arrived a day earlier than expected. The box and bag they came in were of very high quality, with a luxury brand feel. The shoes themselves fitted very well (size 9) and were very well made and stylish. They also sent me a free cobra shoe horn with was also very sturdy and good quality which was a pleasant surprise.
Very happy with the service and purchase.

Best stilettos I have ever worn, I can literally use them for hours without a pain because of the insole padding. I could wear them everyday, but I’m saving them for special occasions. Extra points for the cute shoebox with the mirror inside and for silver shoehorn, looks very beautiful and elegant in my wardrobe! Thank you, good job.

I love this brand!

Im on my 2nd pair of Hellcats. They get commented on in meetings and I've bought the grey shade versions recently which my wife 'approved'. They are a slightly wider fit which suits me, I love them.

I am a repeat customer. I will be back for more. Thank you =)

Bought 2 pairs now. Yes they are expensive but very well made, comfortable and a great fit.

This is by far the worst experience dealing with online customer services after purchasing a pair of shoes. I ordered my husband a pair of size 10 ‘sale’ shoes reduced to £199. Great! I read the terms and conditions as I was ordering these for an event, dispatched within 3-4 working days. After a week I sent an email querying a tracking reference. Tim responded with an email to say they were in production and he would chase these for me. We were getting closer to the event date and sourced shoes elsewhere and I sent another email asking to cancel my order. This where it started to get stressful. I was told because the shoes were in production I couldn’t cancel my order. How can a ‘sale’ ‘in stock’ shoe (according to the website) be in production? I was then told I should have had an email to confirm that they didn’t have the stock and they were being made and therefore they wouldn’t cancel my order. I rang the customer services number, again created by Tim who told me a lengthy story about how their shoes are manufactured with little profit and he would chase the order again for me. He then said he would ring me back. He didn’t. Another few days pass, no update on the cancellation and refund so I was left with no choice but to contact PayPal/credit card company. Lengthy email discussions with Tim again left me extremely stressed after all I should be able to cancel my order as I was not made aware of the extra time in production. Again I ordered a ‘sale’ ‘in stock’ shoe size 10 from their website. To this day the Morton Cognac is showing sale and in stock in a size 10.
I ordered these shoes on the 24th June. I didn’t receive a refund until the 5th of August. A month of stressful emails, phone calls and delays really isn’t what I expect from this company. Worst online shopping experience I’ve ever had. Proceed with caution.

These are by far some of the best shoes ive ever had well made and great quality

Excellent service from company - gentleman rang me after working hours to help me with getting right shade of polish for pre loved shoes from the company that I purchased from Vinted .
Excellent old fashioned service !

My 3rd pair of shoes/boots from Eves and Gray
Beautiful shoes, extremely comfortable and high quality.
will be purchasing more in the future

Service and quality was fantastic. My only quibble is self inflicted and due to sizing which I hope to correct on my next purchase.
Until then I can only honestly give it 4 stars as opposed to 5 .