Fantastic pair of stunning hiking boots. The leather is so soft and they are incredibly comfortable. The customer service is amazing, got personal updates from Tim about my boots being made and delive... See more
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Excellent Shoes Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're... See more
Company replied
I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... See more
Company replied
Unclear and ambiguous returns instructions. Almost as if trying to trick the customer. No replies to either of the e-mails on the returns form. Had to ring your London number to get retur... See more
Company replied
Company details
Information provided by various external sources
A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.
Contact info
United Kingdom
- evesandgray.co.uk
4.6
Excellent
141 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Absolutely 1st class service and products
Absolutely 1st class service.
I ordered a pair of shoes that were in the sale section but knew I'd be away on holiday when they arrived.
Called the office and spoke to Laura, explained I'd be happy to pay extra to have them posted next day or just hold the order till i came back.
Laura took all the details and said she'd come back to me.
They turned up the next morning at no extra cost and Laura emailed me to ensure i had recieved them, outstanding!
The shoes themselves were very well packaged and are excellent quality, a real luxury feel and worth every penny.
I'd never heard of the Eves & Gray before but will definitely be back.
10 May 2023
Unprompted review
Reply from Eves & Gray
Good afternoon, thank you very much for taking the time to review us. We will also pass on your kind words to our lovely Laura! :) Greatly appreciated - E&G Team
Without a doubt the most stylish and…
Without a doubt the most stylish and comfortable shoes you can buy! I have more than 6 pairs now and love the occasional free surprise gift they include with my purchase! My go-to place for shoes!
8 May 2023
Unprompted review
Reply from Eves & Gray
Thank you very much :) We are truly happy to have you as a customer!
I have just recived my first pair of…
I have just recived my first pair of shoes from Eves & Gray and i went for the "Arayan".
Well what can i say a fantastic trainer im very happy with them not only do the look fantastic, the quality is 5 star and they are extreamly comfortable.
3 May 2023
Unprompted review
Reply from Eves & Gray
Hi Nathan, Greatly appreciate you taking the time to leave us a review. We are proud to have you as a customer :)
absolutely shocking service……,
Still waiting for my boots, even though my free gift turned up after three days, despite numerous calls and broken promises about delivery times. Absolutely shocking service not sure if this company is just a scam.
20 March 2023
Reply from Eves & Gray
Good morning, Apologies for the delay. This is a size 11.5 so can take and extra 2 weeks to make. We are not a scam company however we have had Easter and 3 bank holidays disrupting production times. We are desperately trying to get them completed by the 11th and sent out at a cost of £30 which we cover. On occasion this does happen in our industry so we will also email you to get some extra items sent out as way of compensation. The national and public holidays really do play a big part in this so typically the 4 week lead time is respected. Best Regards E&G Team
Great shoes from a great company
This is my second purchase from E&G and won’t be my last! I bought a pair of boots last year and was incredibly impressed with the quality and attention to detail of the boots along with the high quality packaging and presentation of them.
I ordered a pair of brogues in the sale and received a personal email from Tim, the MD, explaining they were out of stock in my size but suggesting an alternative and offering to price match the sale prixe. I actually now prefer these to the ones I originally ordered! It would have been easy to lose a sale with an out of stock message but I remain a very satisfied customer who will continue to buy from E&G and strongly recommend them to others. Keep up the great work!
19 March 2023
Reply from Eves & Gray
Thank you Mark for taking the time to review us. Greatly appreciated and proud to have you as a customer. Very best regards E&G Team
From Concept to completion...perfection!
Ever just feel that someone "Just gets it"?
From placing my order(s), to the tracking, customer service, the packaging, the boxes, the protective bags with draw strings, the whole experience from concept to completion is just amazing!
Its not just about the product here, its about the whole package. Do the shoes and boots feel amazing? yes they do!
Do they feel special every time you wear them? yes they do!
Would I recommend them to a friend? In a heartbeat!
Having met Tim now on several occasions in Spain and the UK I can honestly say I don't think I have ever met anyone so passionate about their own business and wanting to provide each and every single customer that personal and individual experience, going the extra mile to make sure everything is perfect.
I recently had a purple lace fray in the middle, today I received a replacement pair of laces in the post, that's customer service!!
Treat yourself, buy another pair, buy your Dad a pair, buy your next door neighbour a pair, embrace the purple!!!!
23 March 2023
Unprompted review
Reply from Eves & Gray
Thank you very much for taking the time to leave us such an in-depth review. We value your custom greatly :)
Beautiful shoes!
Absolutely beautiful shoes, expert craftmanship and finish. Very easy ordering process and promptly delivered. Couldn't be happier.
17 March 2023
Reply from Eves & Gray
Good morning Stephen, thank you kindly for taking the time to review us. Greatly appreciated :)
Reply from Eves & Gray
Good morning Erin, thank you very much for your kind review :)
The order arrived without the order
The order arrived without the order. No way to grade an experience when no order arrives. Awful!!!!
5 March 2023
Reply from Eves & Gray
Good morning,
Please would you reconsider your review?
Your order was placed from our "Made to Order" range. Our managing director emailed you to introduce himself and advise you that the promotional items would be sent separately and not to be alarmed (Copy below)
We are still making your shoes and then they will be sent out at a cost of around £30 from our factory, covered by ourselves. We believe you may have not seen the email sent on the 6th March? We try very hard to provide the best footwear and service we can. If you'd like to discuss this further we are happy to help as is Tim (MD) who originally messaged you.
Thanks E&G Team
Order Placed on the 5th March(12:25 PM)
6 Mar 2023, 15:11 (Date/Time personaised email was sent from Eves&Gray)
Hello good afternoon
Thank you very much for your order. We are excited to start making them for you. In the meantime, please do not be alarmed if you receive the promotional items before your main footwear.
This is because we like to get them sent out early whilst we make your order.
If you have any questions, I’m happy to deal with you personally, so if you don’t fancy going through support you can message me directly and I will be happy to help. A sterling choice if you don’t mind me saying.
Very best regards
Tim
Tim A S Waring
Managing Director
Eves&Gray Ltd
Great customer service
Misunderstanding over delivery but communication was great in resolving.
20 February 2023
Reply from Eves & Gray
Thank you Charlie - Greatly appreciated and we hope you love your new boots :)
Reply from Eves & Gray
Thank you Kevin for taking the time to review us. We hope you like your item once they arrive :)
Top quality service and end product
Really cannot recommend this company enough,helpful,nothing was any trouble and gave me exactly what I wanted and I changed a few things and that was never any bother to them,if you want top quality footwear,only one place to go Eves and Grey
22 February 2023
Unprompted review
Reply from Eves & Gray
Thank you Tony we are very pleased you love your new boots and are truly happy to have you as a customer :)
As always ordered
As always ordered, delivered on time, packed to perfection what a quality producr
20 February 2023
Reply from Eves & Gray
Thank you Richard for taking the time to review us :)
Reply from Eves & Gray
Thank you very much for taking the time to review us :)
Great customer service
Great customer service. All questions answered. I've ordered my second pair as they are such well made shoes with great packaging for a gift!
5 February 2023
Reply from Eves & Gray
Thank you so much - Greatly appreciate the review :)
Unclear and ambiguous returns…
Unclear and ambiguous returns instructions.
Almost as if trying to trick the customer.
No replies to either of the e-mails on the returns form.
Had to ring your London number to get return instructions and even they were unsure.
Finally gave me an address, post code LE13 1FF where the return was delivered at 0834 on 9th Feb.
Now may I have a better response from you?
1 February 2023
Reply from Eves & Gray
Hi Stephen, We have searched on your name but can not find your order! We have also checked with our support team who have not had any correspondence to date. Was this ordered under a different name? Our returns are very simple. We exchange full priced items for free but don't cover the cost of exchanging/returning sale items. This is due to the huge increases in p&p We have paid it one way and covered that ourselves. Happy to help you but please message us via a correct channel - support@evesandgray.co.uk - Thank you
The only company I use for my shoes
The only company I use for my shoes. Delivery is always quick. Perfect.
2 February 2023
Reply from Eves & Gray
Wow a fantastic review, thank you very much and we are truly pleased to have you as a customer :)
Arrived promptly in good…
Arrived promptly in good condition,great looking shoe,a little wider fit would have been nice,and laces were not as purple as advertised,but all in all quite satisfied
2 February 2023
Reply from Eves & Gray
Thank you very much for the review and we can do a wider fit next time Sir if you chose to have a more comfortable fit :) Greatly appreciated - E&G Team
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