After suspecting an issue with my charger, I dropped ev.energy an email. Their response with a potential explanation was prompt. They raised a case to record my situation and asked me to reply bac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App is simple to set up and works as intended most of the time. The only real issue is the communication with the car which can cause a delay in operation. However it provides a needed and useful func... See more
Company replied
My Connecticut based US utility offers incentives if we buy an approved EV charger and allow ev.energy to control charging. Ev.Energy commits to a full charge by a set time. My implementation... See more
Company replied
The app and after sales support are both fantastic. The app integrates well with my solar and battery system. I love the solar only charging meaning that I can really embrace fully green energy to... See more
Company replied
Company details
Written by the company
Smart charge your car with ev.energy: a greener, smarter way to charge your electric vehicle.
Contact info
25 Lavington Street, SE1 ONZ, London, United Kingdom
- support@ev.energy
- ev.energy
4.1
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I got a fast response and a solution
I got a fast response and a solution. However, a few days later, the solution failed.
28 October 2025
Reply from ev.energy
Hi Carol, thanks for the review. We would love to sort it for you so please reach out. -Chris
Reply from ev.energy
Hi there and thank you for the kind review! -Chris
10 out of 10
10 out 10 for resolving an issue with my charger, great service and advice given
22 October 2025
Reply from ev.energy
Hi Fabian, thank you fore the review and really glad we were able to help. Happy charging! -Chris
Quick and efficient issue resolution.
After an issue with the charging unit WaEV arrange a replacement and fitted it within a few days. No fuse, no long list of ‘things to try’ before they arranged for an engineer to attend. Very happy. Thank you.
30 October 2025
Reply from ev.energy
Hi Tom, thanks for the review and glad to hear you were happy with us and our charger partner waEV-charge! -Chris
Very easy to use and accurate.
Very easy to use and track the power used for charging my car.
22 October 2025
Reply from ev.energy
Hi Ian, thanks for the review and glad you enjoy the app and it is working well for you! -Chris
All was Good & Nothing Bad
24 October 2025
Reply from ev.energy
Hi there and thanks for the review. Glad to hear everything is going well! -Chris
Good balance of automated support and…
Good balance of automated support and human backup when the FAQs don’t cut it.
17 October 2025
Reply from ev.energy
Hi Barry and thanks for the kind words! If you want to reach out to us and let us know what FAQs need tweaking, we would be happy to sort that. support@ev.energy -Chris
Reply from ev.energy
Thank you for the review and we are happy you enjoy the app! -Chris
Prompt and effective feedback helped me…
Prompt and effective feedback helped me to resolve this issue. Thank you!
22 October 2025
Reply from ev.energy
Thank you for the kind words are we are happy that your issue was resolved! -Chris
Reply from ev.energy
Hi there and thanks for the review! We are so glad we could help you and that you enjoy the app! -Chris
Great customer services
Great customer services. Responsive with detailed instructions to overcome problem.
15 October 2025
Reply from ev.energy
Thanks for the review and the kind words about the team! Hope you enjoy smart charging with us! -Chris
The people looking into the problems…
The people looking into the problems find solutions with ease.
12 October 2025
Reply from ev.energy
Thanks for the review and glad we were able to help! -Chris
The team nailed the request on the…
The team nailed the request on the first try. Fausto was very helpful.
10 October 2025
Reply from ev.energy
Hi there, thank you for your review! We’re pleased to hear that our team was able to help you resolve your request so quickly. We’ve passed on your kind words to our colleague, Fausto. Have a lovely weekend! - Jess
Help during migration to EV.energy
During my migration to EV.energy I couldn’t get my charger to connect but when I emailed then they had it fixed in minutes. Great support.
10 October 2025
Reply from ev.energy
Hi Andrew. Thank you for your lovely feedback! We take great pride in delivering the best experience to our users, and we're delighted to hear we were able to help you. Thank you for being a Driver of Change! - Jess
Reply from ev.energy
Thanks for the review Steve! We are a small team but really value our relationship with users so we work hard to be transparent and passionate! -Chris
Reply from ev.energy
Hi Colin, thanks for the review! We are so happy to hear any issue was sorted and hope you enjoy smart charging and saving with us! -Chris
Understood problem and didn’t make…
Understood problem and didn’t make excuses. Improved system at your end. Was not receiving push notifications as I should’ve. Fixed issue. Prompt.
29 September 2025
Reply from ev.energy
Hi there, really appreciate the kind words! Transparency is one of our core values here in ev.energy and so happy that we were able to help. -Chris
My issues were addressed quickly and…
My issues were addressed quickly and efficiently. Very happy with the service.
29 September 2025
Reply from ev.energy
Thank you for the review and very happy that we were able to help and you love using the app! -Chris
Excellent technical help
Always prompt to respond to technical queries which they resolve in a straightforward & helpful manner
26 September 2025
Reply from ev.energy
Thanks for the nice words and glad we were able to help! -Chris
Really helpful
Had a problem when the app automatically applied the wrong tariff times to my EV tariff.after a quick email conversation this was resolved really quickly. Chris was really helpful and the matter was sorted quickly
26 September 2025
Reply from ev.energy
Hi there, me again! So glad we were able to help you out and that you enjoy the app. -Chris
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