I ordered for a package to be picked up and delivered from Italy to Spain. I had to change the address and a phone number and customer service was very helpful and changed it without any issues or cos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to thank Anne Sophie P from Eurosender. We made a wrong order of a pallet instead of boxes and she helped as to get a refund! We then were able to send our boxes with a bit of difficulties out... See more
I have sent a few parcels recently with Eurosender. I had a few questions regarding some of the deliveries and contacted Eurosender for some answers. I spoke to a guy called Yagmur and he has be... See more
Company replied
⁷Eurosender have great customer service. I have used them multiple times and it's always the same. This time, Yagmur assisted me when the courier failed to show up as scheduled. He was pleasan... See more
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Worst shipping company ever
Worst shipping company ever. They use AI for customer service and I still don’t have my package even after over a month.
7 August 2026
Unprompted review
I have sent a few parcels recently with…
I have sent a few parcels recently with Eurosender.
I had a few questions regarding some of the deliveries and contacted Eurosender for some answers.
I spoke to a guy called Yagmur and he has been very helpful and gave me the answers I needed.
He came back to me very quickly and I was very im pressed with him. Top marks to Yagmur, 5 star service.
1 September 2026
Unprompted review
Reply from Eurosender
Dear Christopher Page,
Thank you very much for taking the time to share your feedback and for your continued trust in Eurosender for your shipments.
We are delighted to hear that you had such a great experience contacting our customer care team. Getting fast, clear answers regarding your deliveries is essential, and we are thrilled that Yagmur provided you with prompt, five-star support.
We will gladly pass along your top marks and kind compliments directly to Yagmur—he will be very proud to know his assistance made such a positive impression.
Thank you once again for choosing Eurosender, and please don't hesitate to reach out if you need any assistance with future shipments!
Reply from Eurosender
Dear Paweł,
Thank you very much for taking the time to share your feedback!
We are thrilled to hear that you experienced excellent and helpful support from Alexandra. Delivering prompt, reliable service is always our priority, and we will be delighted to pass your kind words along to her directly.
Thank you for choosing Eurosender, and we look forward to assisting you with your future shipments!
Quick modification to my invoice
I needed a modification to my invoice, and Ms Alexandra from the customer care gave me a quick and effective response to solve the issue.
2 September 2026
Unprompted review
Reply from Eurosender
Dear Sumita Goswami,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Alexandra was able to assist you with a quick and effective modification to your invoice. Providing prompt and straightforward support is always our goal, and we will gladly pass your kind words along to her.
Thank you for choosing Eurosender, and please feel free to reach out whenever you need assistance with your shipments!
Never again
One month to receive my parcels that should have arrived within 2-3 business days. The courier I selected through their platform provided an appalling service that delayed the delivery by 4 full weeks.
Eurosender's "support" throughout consisted of copy-pasted apologies and repeated useless promises. When I asked about compensation for the month-long delay and the destroyed packaging (torn open and damaged from all the handling), they refused both, hiding behind fine print about "estimated" delivery times and "no damage to contents."
Never again. If you value your time, your sanity, and actually receiving what you paid for, avoid this company.
2 September 2026
Unprompted review
Spoke with Tadej today re customs issue…
Spoke with Tadej today re customs issue with my parcel, very helpful and offered to contact Fed EX to find out the issue. Very pleased with customer support would recommend
2 September 2026
Unprompted review
Reply from Eurosender
Dear Karen Ford,
Thank you very much for taking the time to share your feedback!
Customs procedures can often feel complex and daunting, and our team is always ready to step in, liaise directly with the carriers, and find clear answers. We are delighted to hear that Tadej was so helpful in communicating with FedEx on your behalf to get the situation sorted out.
We will gladly pass along your kind words and recommendation to Tadej—he will be very pleased to know his support made such a positive impression.
Thank you for choosing Eurosender, and please don't hesitate to reach out if you need any further assistance with your shipments!
By my mistake fedex couldn’t pick up my…
By my mistake fedex couldn’t pick up my box, just a few minutes call with Barbara and the problem was fixed. Really great
2 September 2026
Unprompted review
Reply from Eurosender
Dear Razvan,
Thank you very much for taking the time to share your feedback!
Pick-up hiccups can happen easily, and our main priority is always to step in quickly and resolve them with minimal hassle. We are delighted to hear that a quick call with Barbara got everything sorted out for you right away.
We will make sure your kind words are passed along to Barbara—she will be very happy to hear that her assistance made such a great impression.
Thank you for choosing Eurosender, and we look forward to assisting you with any future shipments!
Transport complaint
Our company regularly uses this company’s services for shipping goods, and we have already made several shipments through them.
Unfortunately, our last shipment did not go as smoothly as expected, and we had to file a complaint. However, the situation was promptly addressed and resolved by Ena, who was always extremely helpful, available, and committed to finding a solution.
Her attention and support throughout the entire process gave us much more peace of mind and left us very satisfied with the way the situation was handled.
We will certainly continue to use their services, as this was the only negative experience we have had with them so far and, as mentioned above, it was promptly resolved thanks to Ena excellent support.
1 September 2026
Unprompted review
Reply from Eurosender
Dear Jocavi Team,
Thank you very much for taking the time to share your feedback regarding order 419333-26.
We truly appreciate your continued partnership and trust in Eurosender for your regular business shipments. While unexpected disruptions can occasionally occur in logistics, our primary commitment is to step in swiftly, maintain clear communication, and resolve any issues without unnecessary stress.
We are delighted to hear that Ena provided such dedicated, reassuring, and solution-oriented support throughout the entire claims process. We will make sure your generous praise is shared directly with her—she will be very proud to know she made a positive difference for your team.
Thank you once again for your loyalty, and we look forward to supporting your upcoming company shipments!
Great Customer Service
I used eurosender to send a few hundereds kilos of parcels internationally within Europe. Their website is intuitive to use but most of all, their customer service is great; I dialed in twice, no waiting, spoke to (very friendly) real live people and had my issues fixed within seconds. Cudos to Barbara and Anne-Sophie.
1 September 2026
Unprompted review
Reply from Eurosender
Dear Vasco Brito,
Thank you very much for taking the time to share your feedback and experience with order 923026-26.
Handling large, multi-hundred-kilo shipments across Europe requires smooth coordination, and we are delighted to hear that our platform made the process straightforward for you. Most of all, we are thrilled that your phone calls were answered promptly and that you received fast, friendly, and practical support from real people.
We will be sure to pass along your kudos directly to Barbara and Anne-Sophie—they will be delighted to know their efforts made such a positive impression.
Thank you for trusting Eurosender with your international freight, and we look forward to assisting you with your future shipments!
No refund with lost parcel
**Title:** Avoid – insurance claim denied despite documented proof
I have valid, documented proof that my parcel was collected, yet the courier (BRT) never scanned it. Instead of investigating properly, Eurosender simply takes BRT's word for it and dismisses the evidence I provided.
The shipment was advertised as insured up to €200 — but when it actually mattered, that insurance turned out to be worthless. All I was offered was a cancellation of the order, not compensation for the lost goods. This is exactly what the insurance is supposed to cover, and Eurosender is refusing to honor it.
Ticket #371998-26
Support replies are polite but empty — no real investigation, no accountability, no resolution. Based on this experience, I would not trust Eurosender with anything valuable.
21 August 2026
Unprompted review
Reply from Eurosender
Dear Paula Schadt,
We understand your frustration regarding this situation; however, we must clarify the facts regarding your claim for order 371998-26.
To open an investigation or process an insurance claim with the carrier (BRT), official documentation of handover is legally required:
Lack of Valid Proof of Collection: The courier network shows no record of this package ever entering their system, and no official carrier receipt or signed driver manifest (prova di ritiro) was provided to confirm that an authorized BRT driver actually collected the parcel.
Handover Discrepancy & Missing Labels: Based on the carrier's investigation, the shipping label was either not printed and affixed to the parcel, or the parcel was inadvertently handed over to an unauthorized third party/driver without scanning.
Insurance Coverage Policy: Shipment insurance specifically covers packages that are lost or damaged while in the verified custody of the carrier network. Because there is no documented scan or valid proof showing that the parcel was received into BRT custody, an insurance claim cannot legally be processed by underwriters.
Cancelling the order and refunding the shipping fee was offered as an immediate commercial gesture under these circumstances. Should you locate the official driver-signed collection receipt with BRT's barcode, please provide it directly to help@eurosender.com so we can reopen the case with the carrier.
Help support is awesome (Ismail) helped…
Help support is awesome (Ismail) helped me a lot!
1 September 2026
Unprompted review
Reply from Eurosender
Dear Jill,
Thank you very much for taking the time to share your wonderful feedback!
We are thrilled to hear that Ismail provided such awesome support and was able to help you out effectively. Delivering attentive, reliable service is always our goal, and we will make sure your kind words are passed along directly to Ismail—he will be very proud to know his efforts made a difference for you.
Thank you for choosing Eurosender, and please feel free to reach out whenever you need assistance with future shipments!
Customer service
I had a very positive experience with Anne-Sophie. She was extremely professional, patient and kind throughout the whole process. I was quite frustrated by the way the EuroSender options are presented, with different service such as Standard, Priority and Flex. The choices and conditions can be confusing and seem to change depending on the options you select, so you really need to read all the details carefully to understand what you are actually choosing. I found the process quite misleading and was upset about the situation. Anne-Sophie stayed calm and took the time to understand what had happened, she looked at the situation as a whole and searched for the solution that best suited my needs. She gave me time to reflect and never made me feel rushed. What I appreciated most was the human-to-human interaction. She brought both professionalism and empathy to the situation, and that made a real difference.
1 September 2026
Unprompted review
Reply from Eurosender
Dear Marijana,
Thank you so much for taking the time to share your thoughtful feedback.
We truly appreciate your honesty regarding how our shipping tiers—Standard, Priority, and Flexi—can appear when making a selection. Navigating different carrier options and requirements can feel overwhelming, and your perspective is invaluable as we continuously work to make our platform clearer and more transparent for our customers.
Most of all, we are thrilled to hear how Anne-Sophie supported you. Her ability to listen patiently, provide clear guidance without rushing, and bring genuine human empathy to the conversation exemplifies the standard of service we strive for. We will be delighted to share your kind compliments directly with her—she will be very touched by your recognition.
Thank you once again for choosing Eurosender, and please don't hesitate to reach out if you need any assistance with future shipments.
Great customer service
Great customer service. When the couriers and freight forwarders let us down, the Eurosender team is on top of it.
31 August 2026
Unprompted review
Reply from Eurosender
Dear Juan,
Thank you very much for taking the time to share your feedback.
We know how frustrating it can be when external couriers or freight carriers face disruptions, and our primary goal is always to step in quickly, keep you informed, and resolve any logistics hurdles on your behalf. We are delighted to hear that our team's proactive support made a positive difference for you.
Thank you for choosing Eurosender, and we look forward to assisting you with your future shipments.
This time I took a more favoirable…
This time I took a more favoirable option. Was however I appreciated Danijel's customer mindest and professional way of dealing with y enquiry.
KR Stephen
31 August 2026
Unprompted review
Reply from Eurosender
Dear Stephen D'Hoore,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you appreciated Danijel's professionalism and customer-oriented assistance with your inquiry. We will make sure your kind words are passed along to him directly—he will be thrilled to know his support made a positive impression.
While you opted for an alternative solution this time around, we truly appreciate your trust and look forward to assisting you with your future shipments.
Package collect
I made a request to have a package collected today (31.08), and although the collection was delayed beyond the time I had originally requested, which left me unsure whether the courier would actually arrive, I contacted the company and was lucky enough to be assisted by the lovely Yagmur.
She was incredibly kind, friendly and attentive. She arranged a new collection with me over the phone for the following day and stayed on the call while we exchanged emails to make sure everything was sorted. Even though the collection had been rescheduled, she explained that if the courier happened to arrive in the meantime, I could still hand over the package — which was extremely helpful.
She was so professional and went above and beyond to solve my problem, while also apologising for the inconvenience.
In the end, the courier actually arrived after all, so everything worked out perfectly!
Thank you so much, Yagmur, for your amazing help and outstanding customer service. It was truly appreciated. A big thank you and a hug! ❤️
31 August 2026
Unprompted review
Reply from Eurosender
Dear Natacha Oliveira,
Thank you so much for taking the time to leave such a heartwarming and detailed review!
We are absolutely thrilled to hear how wonderful your experience was with Yagmur. Logistics timing can occasionally be stressful, and knowing she was able to reassure you, set up a solid backup plan, and guide you through every step with warmth and professionalism means the world to us. We are especially glad that the courier managed to complete the collection in the end!
We will make sure your lovely words, thanks, and hug are passed on directly to Yagmur—she will be overjoyed to read this.
Thank you for choosing Eurosender, and we look forward to assisting you again anytime you need a delivery!
worst shipping experience ever
worst shipping experience ever, if they lose your item they just tell you that in case you don't have the invoices they can't help so basically either you keep invoices of everything that's you send or they just robbed you
31 August 2026
Unprompted review
Reply from Eurosender
Dear Nimrod Vaccari,
Thank you for bringing your concerns to our attention. We understand that dealing with a lost shipment is deeply frustrating, and we would like to clarify the specific circumstances surrounding your claim.
Regarding the outcome of the investigation, the claim was not rejected due to a lack of original purchase invoices. Rather, the carrier (CTT) rejected the claim because two conflicting item lists were submitted during the process—one inventory list was provided during the initial search investigation, and a distinctly different list of items was submitted for the formal compensation claim.
Transport carriers and insurers require consistent item declarations to verify loss and process compensation. When the documentation provided directly contradicts the initial investigation records, the carrier's claims department cannot validate the file.
Our team advocated on your behalf with CTT based strictly on the documentation submitted, but we are bound by the carrier’s formal verification requirements. If you have any additional documentation or need further clarification regarding the carrier's formal decision, please feel free to reply directly to our claims department under your open case reference.
Query
Had a query and Alexandra waas quick efficient and professional with her reply and in helping me customer service was brilliant - thank you!
31 August 2026
Unprompted review
Reply from Eurosender
Dear Justin,
Thank you very much for taking the time to share your kind feedback.
We are delighted to hear that Alexandra assisted you so quickly, efficiently, and professionally with your query. Providing prompt and reliable support is always our top priority, and we will gladly pass your lovely compliments along to her.
Thank you for choosing Eurosender, and we look forward to assisting you again whenever you need shipping services!
A total nightmare - AVOID LIKE PLAGUE
A total nightmare, booked and paid, they failed to collect 7 times - always blaming Fedex, but in reality, they failed to book with Fedex 7 times in a row. I would not use them not even if they pay me. Another scammy thing they do, they pretend that x case does not exist. They're excellent and avoiding responsibility or blame and worst when it comes to doing their actual job. It should be the other way around. AVOID LIKE PLAGUE!
20 August 2026
Unprompted review
Reply from Eurosender
Dear Carl Cassidy,
We take all feedback seriously and have investigated your claim thoroughly.
However, the reference number you provided (3225A42COPY) does not correspond to any valid Eurosender order number, booking reference, or carrier tracking format in our system. Furthermore, we have no record of any customer account, communication, or multiple dispatch failures under your name.
Based on our records, we believe this review is not genuine or relates to an entirely different service provider.
If you did place an order through Eurosender, please email our support team directly at help@eurosender.com with your legitimate 8-digit order code (format: XXXXXX-XX) or the email address used at checkout so we can investigate the matter properly.
With the help of the operator Hristijan and Alexandra
With the help of the operator Hristijan and Alexandra and thanks to their expertise, kindness and willingness, they solved the delivery problem.
29 August 2026
Unprompted review
Reply from Eurosender
Dear Valter Juraga,
Thank you very much for taking the time to leave such a wonderful review.
We are thrilled to hear that Hristijan and Alexandra were able to assist you with their expertise, kindness, and dedication to resolve your delivery issue successfully. Our team always strives to provide hands-on, reliable support, and we will be delighted to share your compliments directly with both of them.
Thank you for choosing Eurosender, and we look forward to assisting you again in the future!
We had problems with pick up of the…
We had problems with pick up of the parcel, but Daniel was very helpful :)
15 August 2026
Unprompted review
Reply from Eurosender
Dear Luk,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Daniel was so helpful in resolving the issues with your parcel collection. We will be sure to pass along your kind words and appreciation directly to him.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
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