Eurosender Reviews 

Alexandra is great! 5 * here!

I scheduled a pick up for 08/09 and the driver never showed up, causing me to miss my flight and forcing me to spend an additional €350 on a new plane ticket. There is no option to get help from eurosender and they reroute you to the courier, which in my case was FedEx. On the 09/09 I finally reached customer service, who informed me that the driver was there at 15:00 to pick it up, but couldn’t find the location and requested my number. My number was listed as normal, I never received any phone call and I was standing on the curb of the only road in between 14:40 and 15:30, so I know for a fact that that is a lie. The delivery was rescheduled for that same day with latest pick up at 18:00.

When I still hadn’t heard anything at 16:00, I attempted to contact customer service which took nearly an hour and a half. They said the driver had attempted to pick up the shipment but it wasn’t ready, which I also know for a fact to be a lie because I waited by the window with a direct view of the only road in or out the entire day. The customer service worker scheduled the new pick up for later that same day, once again the driver never showed up, forcing me to spend an additional €200 on new and unnecessary suitcases and flight luggage fees. In total this shipment has cost me over €500. Never use eurosender or fedex no matter how desperate you are.

The contact person (Anne-Sophie) was polite, fast and helpful. I have the best hopes that I receive my package soon.

I was moving back to Spain after seven years living in London and booked a FedEx collection through Eurosender for a specific day, as my brother was working from home to help me move four boxes, including two large boxes weighing over 20kg. The collection was particularly important because I had to leave my flat within a week and a half.

On the collection day, I contacted FedEx customer service first thing in the morning to confirm everything was correct. I had all the parcels packed and ready for over a week, and I waited until 17:00, but FedEx never arrived. The driver later claimed that the parcels were not ready, which was completely untrue. At the alleged collection time, my brother and I were at home and there was no FedEx van outside.

Eurosender initially claimed there was an issue with the address, despite me providing screenshots showing that the address was searchable on Google as requested. FedEx never mentioned any difficulty finding the address, and Eurosender’s system had accepted the booking. Eurosender arranged a second collection.

I clearly explained my availability and contacted FedEx again that day. I was given several different assurances about when the driver would arrive, but once again, nobody came. I contacted FedEx more than eight times across both collection attempts. I wasted two full days waiting for a service that was never provided, despite having everything ready.

I requested a full refund from Eurosender. They agreed to refund 80% as a goodwill gesture, claiming that bookings are normally non-refundable once made unless Flexible Booking is purchased. However, Flexible Booking only applies to cancellations before collection, whereas my issue was that the courier failed to provide the service.

Eurosender initially stated that the remaining 20% was retained due to costs incurred. When I requested a breakdown, they eventually confirmed that it was actually retained as a cancellation fee, despite no collection taking place. They also stated that they are based in Luxembourg and therefore did not consider UK consumer law applicable, despite their terms stating that Luxembourg law applies subject to mandatory rules applicable in the country of origin.

I am now disputing the remaining 20% through a chargeback with my bank because the service I paid for was never provided.

I’m only giving 2 stars because the customer service is quite fast and polite.

The customer service is superb. I dont have anyone at that time to collect my package so Alexandra helpe me to reshedule the time. And they were very responsive

This company is a terrible experience from start to finish, with huge issues on transparency. They missed a pickup where the driver never showed up, never called, and left no notice, forcing me to lose a full working day at home and reschedule everything myself.

A month after the four parcels were successfully delivered, Eurosender hit me with an unjustified surcharge of 152.56 EUR—practically doubling the original 153 EUR shipping cost. Their explanations were contradictory from day one. They claimed a weight discrepancy, but no charges on that. Then they claimed "non-standard packaging," saying that the packages has to be strictly cardboard boxes, where this is clearly ambiguous in their website. They refused to provide any photographic evidence of the problem and after asking multiple times for the mathematical calculation of the total, they provided none of it. So I have never seen a breakdown of the charges. Instead, they sent copy-pasted template responses.

To make matters worse, while the dispute was actively ongoing and after I explicitly requested the payment be placed on hold pending evidence, they quietly charged my credit card without consent.

Excellent experience with Eurosender. I had to cancel a shipment shortly after booking due to an unexpected change of circumstances, and the customer service was extremely responsive and helpful.

A special thank you to Barbara, who handled my request with great professionalism, kindness and efficiency. She took the time to understand the situation, forwarded my refund request for review and kept me clearly informed throughout the process. The refund was approved and processed very quickly.

This level of customer service is truly appreciated and gives me confidence to use Eurosender again for future shipments.

Thank you again, Barbara, for your excellent assistance!

Milica was helping me through a recalculation for a shipment made by a Courier. She was incredibly helpful with details on the steps and information I have to provide to present my case and it went smoothly and with a pozitive outcome. Thank you!

Tiago was quick to assist me with my issue, kudos to him.

Alexandra did a great job by keeping me updated along the way.
Michael

I had an issue with the invoicing process as I forgot to communicate my company's full details. Hristijan I. has been very quick in answer, kind and professional at the same time. I will suggest Eurosender to friends and colleagues.

I have been using Eurosender for my shipping needs, and it has proven to be a reliable, highly efficient, and customer-oriented platform. They make international door-to-door logistics simple and transparent. What really sets Eurosender apart is how they handle unexpected challenges—they truly stand by their clients when issues arise with third-party couriers.

A special and sincere thank you goes to Milica from the Revenue Control team. She was exceptionally patient, professional, and persistent in navigating a long and complex invoice dispute with the courier on my behalf. Thanks to Milica’s dedication and constant support, the issue was completely resolved and the unfair charge was canceled. It gives great peace of mind knowing you are in such capable hands. Fantastic service from a great company!

Alexandra helps me with all what I need to sort out my shipping. She was very helpful and knew to handle the situation very well. Thank you for your patience and help.

Barbara helped me quickly with kindness and patience, thank you so much!

The support was great,fast ans professional. Sophia was great. Thank you

Eurosender executed an unauthorized charge of €55.54 on my stored payment card without consent or official carrier proof. This follows an ongoing dispute where 11 parcels out of 13 were withheld in Madrid. Case ECCNL-59028 opened with ECC Netherlands and bank chargeback initiated. Avoid this broker.

Wasn't logged in when making an order, but Alexandra helped me and solved the problem with no issues🙂

I needed a modification on pick-up location and it was done as fast as pissuble

Needed contact after miscommunication. Anne-Sophie from Customer Service was very friendly and polite and understood the urgence of the matter. Also compliment for the supervisor who made the call for the solution.