I ordered for a package to be picked up and delivered from Italy to Spain. I had to change the address and a phone number and customer service was very helpful and changed it without any issues or cos... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to thank Anne Sophie P from Eurosender. We made a wrong order of a pallet instead of boxes and she helped as to get a refund! We then were able to send our boxes with a bit of difficulties out... See more
I have sent a few parcels recently with Eurosender. I had a few questions regarding some of the deliveries and contacted Eurosender for some answers. I spoke to a guy called Yagmur and he has be... See more
Company replied
⁷Eurosender have great customer service. I have used them multiple times and it's always the same. This time, Yagmur assisted me when the courier failed to show up as scheduled. He was pleasan... See more
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I had a problem with the address label and Barbara Venek sorted it out in minutes in a courteous and friendly manner.
28 August 2026
Unprompted review
Reply from Eurosender
Dear Greg,
Thank you very much for taking the time to share your positive feedback regarding order 781214-26.
We are delighted to hear that Barbara Venek was able to resolve the issue with your address label in just minutes with such a courteous and friendly approach. We will be sure to pass along your compliments directly to her.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
I had to change my delivery address and…
I had to change my delivery address and customer service was super helpful and quick! Thank you Alexandra!
28 August 2026
Unprompted review
Reply from Eurosender
Dear Grigoria,
Thank you very much for taking the time to share your positive feedback regarding reference 7662338.
We are delighted to hear that Alexandra was able to assist you so quickly and smoothly with changing your delivery address. We will make sure to pass along your kind words and appreciation directly to her.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Ismail - my Hero
In rather a hurry, I booked a service with Eurosender SARL. On closer reading, I realised that it wasn’t the service I needed. Stressed, I called the Luxembourg office and when Ismail answered, my day improved. And kept improving.
In decades of moving, living in different places, speaking to various companies, I have never encountered anyone as polite, as calm and as helpful as Ismail. He has the perfect attitude for helping customers.
Eurosender are lucky indeed to have him on their team.
27 August 2026
Unprompted review
Reply from Eurosender
Dear Jane,
Thank you so much for taking the time to share such a heartwarming and generous review!
We completely understand how stressful booking the wrong service can be, and we are thrilled to hear that Ismail was able to turn your day around with his calm, polite, and reassuring support. We couldn't agree more—we are truly fortunate to have him on our team, and we will make sure to pass along your wonderful compliments directly to him.
If you ever need any assistance with your future shipments or moves, please do not hesitate to reach out to us at any time.
No one showed up
Worst service I could ever have imagined. They were supposed to collect my boxes for a moving between 1pm-3pm. After 3pm, I called them, they told me to wait, that the carrier would come before 6pm. Waited until 7pm, no one showed up. When I tried to call, a second time, of course, they were closed. I am flying tomorrow to my new destination, where the boxes have to be sent. What the hell am I supposed to do? Such unprofessional services makes me wonder how this kind of company still run. For god sake, please show some respect to your customers. That's the least you can do. But why would you care?
I am truly appalled.
27 August 2026
Unprompted review
Reply from Eurosender
Dear Guillaume van der Elst,
We are very sorry to hear about your experience and understand how stressful moving deadlines can be.
Unfortunately, because no order number was included in your review, we are unable to identify your booking in our system or investigate what went wrong with the carrier collection.
Please reach out directly to our support team at help@eurosender.com with your Eurosender order number (or the email address used during booking). We will prioritize your case immediately and check what alternative arrangements can be made for your shipment.
I had a small issue with the collection…
I had a small issue with the collection of my parcel, but Katja helped me a lot with her professional support when I contacted their customer service. She’s the best!
26 August 2026
Unprompted review
Reply from Eurosender
Dear Kaoutar,
Thank you very much for taking the time to share your kind feedback regarding reference 7635421.
We are delighted to hear that Katja was able to provide such professional and helpful support to smoothly resolve the issue with your parcel collection. We will make sure to pass along your compliments directly to her—she will be thrilled to know she made such a great impression.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Very quick and efficient service and…
Very quick and efficient service and support. Thank you very much for promt assitance, Ismail Yilmaz. Will definitelt use again.
27 August 2026
Unprompted review
Reply from Eurosender
Dear Janoš,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that you experienced quick and efficient service, and we will make sure to pass along your kind words and appreciation directly to Ismail Yilmaz for his prompt assistance. We truly look forward to supporting you with your shipments again in the future.
If you ever need any help, please feel free to reach out to our team at any time.
As always
As always, thank you Katja for your support. Appreciated.
"10 stars"!
Regards,
George
27 August 2026
Unprompted review
Reply from Eurosender
Dear George,
Thank you very much for your fantastic feedback and for the "10 stars"!
We are delighted to hear that Katja continues to provide you with top-notch support every time. We will be sure to pass along your kind words and appreciation directly to her.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Appreciation for Exceptional Assistance
We would like to express our gratitude for the prompt and professional manner in which you responded to our request for information, as well as for the solution provided.
We extend our special thanks to Laura F. for her effort and dedication.
It is professionals like Laura F. who truly make a difference in every moment.
27 August 2026
Unprompted review
Reply from Eurosender
Dear Joaquim dos Santos, Lda. team,
Thank you very much for taking the time to share your wonderful feedback regarding order 910428-26.
We are delighted to hear that our team provided prompt, professional service and an effective solution to your request. We will be sure to pass along your special thanks and appreciation directly to Laura F. for her dedication and effort—she will be thrilled to know she made such a meaningful difference.
If you or your company ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Grateful thanks to Laura Franco from…
Grateful thanks to Laura Franco from Customer Service.
26 August 2026
Unprompted review
Reply from Eurosender
Dear Victor,
Thank you very much for taking the time to share your kind feedback regarding order 005564-26.
We are delighted to hear about your positive experience, and we will make sure to pass along your grateful thanks directly to Laura Franco.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Katja response my query on time
25 August 2026
Unprompted review
Reply from Eurosender
Dear Em,
Thank you very much for taking the time to share your positive feedback regarding order 824972-26.
We are delighted to hear that Katja responded to your query promptly and assisted you on time. We will make sure to pass along your kind words directly to her.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Don't book Eurosender: 7 weeks, multiple failed attempts, no accountability.
I booked a shipment with Eurosender on 5 July 2026, Barcelona to Gex, France, with an estimated delivery of 2-3 business days.
The parcel was collected on 7 July 2026 and immediately blocked at SEUR's El Prat de Llobregat facility due to a non-conformity issue: the actual weight was 32.6 kg versus 31 kg declared, a difference of 1.6 kg. I offered directly and repeatedly to pay any surcharge due so the parcel could proceed. This was never acted on, and I was never given an exact amount despite asking multiple times.
I was then told, without any real explanation, that the parcel could no longer be redirected to its original destination in France because a return-to-sender process had already been triggered internally. I was asked to provide an alternative delivery address in Spain, which I did. That delivery attempt also failed. I then asked Eurosender to have the parcel made available at a SEUR pickup point in Barcelona instead; this was requested on their end but never happened either.
The parcel was eventually found in SEUR's lost & found in Barcelona on 31 July 2026. I confirmed by photo that it was mine. Since then, nearly four weeks later, I still have no confirmed date, address, or list of documents to collect it in person, despite two formal written complaints, phone calls, and direct contact with SEUR. On 26 August, SEUR told me directly that Eurosender needed to submit a specific request for the parcel to be released. Eurosender told me this had already been done. These two statements directly contradict each other, and I have received no proof from either side that anything was actually processed.
At every single step of this seven-week saga, I have been the one identifying the problem, proposing solutions, and pushing for updates myself, never Eurosender. Their consistent response has been to blame the courier for delays, but Eurosender is the company I contracted with and paid, and it is their responsibility to manage the logistics provider they chose, not mine.
I have a fixed personal deadline linked to upcoming travel plans, and have had to escalate to the European Consumer Centre and the Luxembourg Consumer Mediation Service just to get this documented properly.
My honest recommendation: do not book with this company. Using a subcontractor you apparently have no real ability to hold accountable, and then blaming that subcontractor every time something goes wrong instead of managing the relationship on your customers' behalf, is not an acceptable way to run a shipping service that people pay to trust with their belongings.
10 August 2026
Unprompted review
Reply from Eurosender
Dear Amelie,
Thank you for your feedback regarding order 504235-26.
To clarify the root cause of this situation: the standard courier service booked has a strict, non-negotiable weight limit of 31 kg. When the parcel was weighed in the facility at 32.6 kg, it breached the terms of service and carrier regulations. Standard courier networks are automated, and exceeding the maximum weight limit—even by a small margin—prevents the package from continuing through the standard transit route and immediately stops automated processing.
When a parcel exceeds the permitted weight limits, standard operational procedure requires the carrier to halt transit and initiate a return to sender so it can be re-weighed, repackaged, or rebooked under an appropriate freight tier. Because the package was non-compliant from the start, manual exception handling and warehouse investigations across the local network in Spain naturally require significant additional time.
Regarding our interactions, our customer support team has worked consistently to resolve an issue that originated from an overweight declaration. We maintain a respectful standard of communication, and we kindly ask that interactions with support agents assisting with your case remain polite and constructive.
The file is currently under review by our Customer Support Supervisor to determine the most viable resolution, including whether an alternative logistics service can be arranged or if the shipment must complete the return to the origin address for re-collection under compliant specifications. Our team will follow up directly via your open support ticket once the carrier confirms the next operational step.
Grateful thanks to Daniel Bolivar from…
Grateful thanks to Daniel Bolivar from customer support.
25 August 2026
Unprompted review
Reply from Eurosender
Dear Allan,
Thank you very much for taking the time to share your kind feedback once again!
We are delighted to hear about your positive experience with Daniel Bolivar, and we will make sure to pass along your grateful thanks directly to him.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
A very reliable service
A very reliable service, with great back up if you need updated info. As I was sending my passport, I was obviously nervous but I really needn't have worried everything went like clockwork and from pick up at 3.30pm in France my passport was delivered to the Passport Office at 9.00am. Big thank you to Laura for putting my mind at rest.
25 August 2026
Unprompted review
Reply from Eurosender
Dear Mrs Denise Zyla,
Thank you so much for taking the time to share your wonderful feedback!
We completely understand that sending important documents like a passport can be stressful, and we are thrilled to hear that everything went smoothly and arrived right on schedule. We will be sure to pass along your special thanks to Laura for reassuring you and providing great support throughout the process.
Should you need any assistance with future deliveries, please do not hesitate to reach out to our team at any time.
Katja from customer support helped me…
Katja from customer support helped me quickly and efficiently.
26 August 2026
Unprompted review
Reply from Eurosender
Dear Customer,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Katja was able to assist you quickly and efficiently. We will make sure to pass along your kind words directly to her.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Hristijan was really helpful and…
Hristijan was really helpful and experienced in his job.
26 August 2026
Unprompted review
Reply from Eurosender
Dear Milena,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Hristijan was helpful, experienced, and provided you with great support. We will be sure to pass along your kind words directly to him.
If you ever need any assistance with future shipments, please do not hesitate to reach out to our team at any time.
Hristijan helped me with the order
Hristijan helped me with the order. He was really helpful and kind throughout the whole process. I really appreciate his help!
26 August 2026
Unprompted review
Reply from Eurosender
Dear Sofija,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Hristijan was kind, helpful, and supportive throughout the entire process with your order. We will be sure to pass along your compliments and appreciation directly to him.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Amazing assistance
Hristijan was extremely helpful and readily available to answer all of my questions. Would recommend!
12 July 2026
Unprompted review
Reply from Eurosender
Dear Petar,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Hristijan was readily available, extremely helpful, and answered all of your questions. We will make sure to pass along your kind words and recommendation directly to him.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
To the point
To the point - very efficient - friendly
Very impressed to find proper customer service in an age where most companies fail to provide such.
SUPER !
21 August 2026
Unprompted review
Reply from Eurosender
Dear Daniel,
Thank you very much for taking the time to share your positive feedback!
We are thrilled to hear that you experienced fast, friendly, and efficient customer service with our team. Providing proper and dependable support to our customers is always our top priority.
If you ever need any assistance with future shipments, please do not hesitate to reach out to us at any time.
customer service
I encountered a small issue with my delivery address. Katja C. was responsive, helpful, and kind. She resolved the issue very quickly and made the whole process easy. Great customer service--thank you, Katja :)
26 August 2026
Unprompted review
Reply from Eurosender
Dear Aris,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Katja C. was responsive, kind, and able to resolve the issue with your delivery address so quickly and smoothly. We will be sure to pass along your compliments and appreciation directly to her.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
Great company
Great company. I had to cancel an order on short notice and got a full refund. Ismail from the customer service was most kind and helpful!
25 August 2026
Unprompted review
Reply from Eurosender
Dear Elias,
Thank you very much for taking the time to share your positive feedback!
We are delighted to hear that Ismail was kind, helpful, and able to assist you smoothly with your cancellation and refund. We will be sure to pass along your kind words to him.
If you ever need any assistance with future shipments, please feel free to reach out to our team at any time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.