Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Barbara V
Barbara V. solved my issue about recieving a shipping label quickly, and to a different email address. Honestly I wasn't expecting a solution from the company, and was suprised that she was able to fix it so fast and smoothly. really positive experience!
10 April 2026
Unprompted review
Reply from Eurosender
Dear Bridget Boyle,
Thank you so much for your kind words and for sharing your positive experience!
We are delighted to hear that Barbara V. was able to exceed your expectations by resolving the shipping label issue so quickly and efficiently. Providing smooth solutions, especially when they involve specific requests like updating a delivery email, is exactly what we strive for.
I will be sure to pass your compliments along to Barbara and the rest of the team. We are happy we could surprise you with a fast resolution!
I had questions about an order and its…
I had questions about an order and its tracking, and through a quick phone call the problem was resolved. The assistant, Laura Franco, was very professional in clarifying the situation and creating a new shipping label.
10 April 2026
Unprompted review
Reply from Eurosender
Dear Patrick Kaijer,
Thank you for sharing your positive experience!
We are delighted to hear that Laura Franco was able to resolve your tracking questions so efficiently. Providing professional and clear communication, as well as handling technical tasks like generating new shipping labels on the spot, is exactly the level of service we strive for.
I will be sure to pass your kind words along to Laura and the rest of the team. Thank you for choosing Eurosender!
Worth Choosing
My only complaint is that the collection was delayed by one working day without any prior notice, and the courier did not arrive at the scheduled time. Everything else was excellent, the prices are reasonable, particularly the customer support supervisor, Ismail, who responded promptly and handled the matter appropriately.
23 March 2026
Unprompted review
Reply from Eurosender
Dear Xiaolu Li,
Thank you for sharing your experience and for your constructive feedback.
We sincerely apologize for the one-day delay in your collection and the lack of prior notification. We understand how important timing is in logistics, and we are working closely with our courier partners to improve communication regarding such shifts in schedule.
On a positive note, we are very happy to hear that Ismail was able to step in and handle the situation to your satisfaction. Our support supervisors strive to provide that level of prompt and appropriate resolution, and I will be sure to share your kind words with him and the rest of the team.
Thank you for choosing Eurosender. We look forward to providing you with an even smoother service next time!
Positive experience
My experience with Eurosender customer service is positive. I can still use a frozen order from 3 years ago. And the communication is really smooth. Thank you Alexandra!
10 April 2026
Unprompted review
Reply from Eurosender
Dear Lou,
Thank you so much for your positive feedback!
We are delighted to hear that you had such a smooth experience with our team and that Alexandra was able to assist you in utilizing your credit from a previous order. At Eurosender, we strive to provide flexible solutions for our customers, even years later.
I will be sure to share your kind words with Alexandra and the rest of the team. We look forward to assisting you with your future shipments!
Refused to compensate for lost parcel Order no: 924947-26
FINAL UPDATE:
Since Eurosender continues to provide robotic rejections and refuses to accept my verified bank statements and digital receipts, I have officially filed a formal dispute with the European Consumer Centre (ECC Spain). I have submitted all evidence of their negligence and their refusal to honor the insurance policy for personal effects. I will no longer waste time with their automated support and will wait for the ECC to mediate this legal matter. If you are a private individual, be warned: their 'insurance' is a facade that they avoid paying by demanding impossible commercial invoices for personal gifts."
Update:
Despite their generic rejection, I have now provided verified bank statements and digital receipts as they requested. If they continue to ignore this secondary proof, I will be taking this case to the European Consumer Centre (ECC-Net) for a legal resolution.
Review Update:
Eurosender is using "Prohibited items" and "T&Cs" as a shield to avoid liability for a parcel that was lost while in THEIR courier’s possession.
Acceptance of Risk: If prescription medicines were prohibited, why did SEUR accept the parcel at pickup? By accepting the parcel and providing tracking, you assumed responsibility for its safe delivery. You cannot claim "prohibited items" only AFTER you lose them.
Personal Effects: Demanding a "Commercial VAT Invoice" for personal gifts and household items sent from a family home in Bangladesh is a deliberate tactic to deny claims to private individuals. International shipping law for "Personal Effects" recognizes alternative proof (photos, declarations, prescriptions), all of which I have provided.
Duty of Care: Whether an item is "prohibited" or not, the courier lost the ENTIRE box. This is gross negligence. Using technicalities to ignore a customer's total financial and emotional loss is a sign of bad faith.
I will be escalating this matter to the European Consumer Centre (ECC-Net) and the Spanish Ministry of Consumer Affairs for a formal investigation into your refusal to cover personal non-commercial shipments.
I am extremely disappointed with Eurosender. They lost my parcel containing essential prescription medicines and personal clothing. Even though their courier (SEUR) confirmed they picked up the parcel and then lost it, Eurosender is refusing to process my claim.
They are demanding "Commercial VAT Invoices" for personal gifts and used items, which is impossible to provide for a private shipment of personal effects. I have provided photos, doctor's prescriptions, and a detailed list, but they simply ignore it to avoid paying compensation.
This is a clear violation of consumer rights. They take your money for shipping and insurance but leave you helpless when they lose your goods. My Ticket Reference is 6264670. I warn everyone: do not trust them with personal shipments!
9 April 2026
Unprompted review
Reply from Eurosender
Dear Kawsara Koly,
We understand your disappointment regarding the loss of your parcel 924947-26, and we sincerely apologize for the distress this situation has caused.
However, we must clarify the requirements for processing an insurance claim. When a claim is submitted, it is handled by the insurance company’s adjusters, who operate under strict legal and industry regulations. According to the terms and conditions agreed upon at the time of booking, as well as international transport regulations, compensation is based on the proven value of the goods.
We require Commercial VAT Invoices for the following reasons:
Proof of Value: Under insurance law, a detailed list or personal photos are not considered legal proof of the monetary value of an item. To prevent insurance fraud and ensure an objective payout, insurers require original purchase receipts or invoices.
Prohibited Items: It is important to note that prescription medicines are generally classified as prohibited items in standard postal networks. Shipping restricted items often voids the insurance coverage entirely, as these goods require specialized transport and documentation.
Personal Effects: While we understand these were personal items, the insurer still requires proof of their original purchase value to calculate depreciation and determine the final compensation amount.
Without the requested documentation, the insurance provider cannot legally validate the financial loss, which is why your claim cannot proceed in its current state. We recommend reviewing your records for any digital receipts or bank statements that could serve as a secondary proof of purchase.
Fraud, scandalous fraud, dont use them
Fraud, they will charge extra after the package is delivered
I paid for 40 kilos, and my package weighted 37 kilos
Now almost 1 month after the package was sent, they are charging me 110 euro for 78 kg in extra weight, which is a redicilous lie, as i weighted my package before i ordered. And i would not had been able to lift the pakage if i weighted aroumd 120 kg, which would be the total weight when theyre charging for 78 kg in additionel weight
Scandalous fraud
8 April 2026
Unprompted review
Reply from Eurosender
Dear Martin Madsen,
Thank you for your feedback regarding order 485990-26.We have investigated the additional charges issued by the carrier. Please be advised that these costs are not based on the physical weight of your package, but on its volumetric weight (dimensions).While your package may have weighed 37 kg, the external dimensions were larger than what was declared at the time of booking. In the logistics industry, carriers charge based on the space a parcel occupies in the vehicle (Length \times Width \times Height). Because the volume was greater than declared, the shipment was reclassified at a higher weight bracket, resulting in the additional fees.As the shipment was incorrectly declared, these charges from the courier are valid. We always recommend measuring the outer dimensions of the box carefully to avoid such discrepancies.
Thank you
Thank you, Anne Sophie, for your excellent service and prompt response in processing the request.
9 April 2026
Unprompted review
Reply from Eurosender
Dear mhammed lamhamdi,
Thank you very much for your kind words!
We are delighted to hear that you received excellent service and a prompt response from Anne Sophie. Our team strives to process every request as efficiently as possible, and it is wonderful to know that we met your expectations.
I will be sure to share your feedback with Anne Sophie and the rest of the team. We look forward to assisting you again in the future!
great experience
It was a great experience to colaborare with Eurosender. The cancelation process of my order was very well coordonate by Ismail Yilmaz. His support was very fast and smooth. He replyed to my request efficiently and quickly, which made my experience very pleasant.
9 April 2026
Unprompted review
Reply from Eurosender
Dear Cosmina Elena Cenușă,
Thank you so much for your wonderful review!
We are delighted to hear that your experience with Eurosender was a pleasant one. It is great to know that Ismail Yilmaz was able to coordinate the cancellation process so efficiently and provide the fast, smooth support we strive for.
I will be sure to share your kind words with Ismail and the rest of the team. We appreciate your feedback and look forward to assisting you again in the future!
Excellent company to deal with
Excellent company to deal with. I had a small issue (my fault) with my parcel delivery which was dealt with professionally and efficiently by Alexandra. I would highly recommend Eurosender and will definately use them again.
8 April 2026
Unprompted review
Reply from Eurosender
Dear Gary,
Thank you so much for your excellent review and for recommending our services!
We are very happy to hear that Alexandra was able to assist you professionally and efficiently, even with the small issue you encountered. At Eurosender, we strive to make the process as smooth as possible for our customers, and it is great to know we met your expectations.
I will be sure to share your kind feedback with Alexandra and the rest of the team. We look forward to assisting you with your future shipments!
Great support from Barbara Venek at…
Great support from Barbara Venek at Eurosender, made my experience very smooth! Took care of all the situation and solved it! Thank you
8 April 2026
Unprompted review
Reply from Eurosender
Dear Lorena Haug,
Thank you so much for your wonderful review!
We are delighted to hear that Barbara Venek provided such great support and made your experience with Eurosender smooth and successful. It is always our goal to take care of every situation effectively, and we are glad she was able to resolve everything for you.
I will be sure to share your kind words with Barbara and the rest of the team. Thank you for choosing our services!
Thank you very much, Barbra M for your support!
Barbra M has been very committed to find a solution to an awfully negative experience I had with Eurosender in the past. With professionalism, competence and kindness she managed to get the best possible outcome, given the time passed by. A totally different level of service from the past. If Barbra M is representative of a new customer care standard for Eurosender, it's a great improvement.
Thank you very much, Barbra M for your support!
8 April 2026
Unprompted review
Reply from Eurosender
Dear Pier,
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that Barbra M was able to provide the professional and committed support you deserved. We’ve been working hard to elevate our customer care standards, and it is wonderful to know that Barbra's efforts made such a positive difference in resolving your previous experience.
I will be sure to pass your compliments along to her and the rest of the team—feedback like yours is exactly what motivates us to keep improving.
Thank you for choosing Eurosender!
Reply from Eurosender
Dear Gourav Goyal,
Thank you for your review!
We are happy to hear that you had a good experience and that you enjoy using our services. Your satisfaction is our priority, and we look forward to assisting you with your future shipments.
Thank you for choosing Eurosender!
Donovan for two great people: The two people that makes my feelings…
The two people that makes my feelings great and gave me confidence in your services, are Danijel and Barbara. What a fantastic human they are! I have supplied the wrong email which was the receiver email and they were able to track my parcel and provide me with the order number and tracking number. I felt so relief because of their professionalism. I hope the will continue to be an asset to their employer and that they may be rewarded for their perseverance, tempered and resilience. Good credit and reward for their hard work. Imagine i am in the UK and the help be so diligently. God bless them and continue to see their survival in their employment.
7 April 2026
Unprompted review
Reply from Eurosender
Dear Donovan Thompson,
Thank you so much for this heartfelt and moving review!
We are absolutely touched to hear about the incredible support you received from Danijel and Barbara. It is wonderful to know that their professionalism, resilience, and diligent work gave you such confidence and relief, especially while managing your shipment from the UK.
Correcting a wrong email and tracking down a parcel requires exactly the kind of "perseverance and temper" you described, and we couldn't be prouder to have them on our team. We will make sure that your kind words and your wish for their recognition are shared directly with them and their managers—they will be truly inspired by your blessing and your appreciation of their hard work.
Thank you for trusting Eurosender, and we wish you all the best!
Jovana was very helpful in changing my…
Jovana was very helpful in changing my delivery address. Very prompt and fast. Will update when the parcel has been sent and has arrived.
7 April 2026
Unprompted review
Reply from Eurosender
Dear Vivienne,
Thank you so much for your kind words!
We are delighted to hear that Jovana was able to assist you so promptly and efficiently with your address change. Ensuring these details are updated quickly is vital for a smooth delivery, and we are glad she could make the process easy for you.
We look forward to your update once the parcel has arrived! If you need anything else in the meantime, please don't hesitate to reach out.
I made an order of 12 box each 20 kg to…
I made an order of 12 box each 20 kg to be picked up from Portugal to Denmark.i was given a date to be picked up where it was stated pickup time from 9-18. But around 14 o clock i got email that my address was wrong. I called them and said that the address is correct. I got to know eurosender are just agent so they give order to dpd to pick up when i talked to dpd they said there is no order from eurosender. This way i waited for few day. Eurosender told me there will be pickup but never happned. This type of pick up message came 4 times but nobody shown up. I told eurosender that its been late so can you change dpd to ups so that collection can be done soon instead they asked me more 135 extra euro while i already paid 545 euro already. They were not ready that was their duty to deliver the parcel so i cancelled and asked refund. Instead they told everytime cancelling willmake me get only 80 percent of what i paid. I dont like the way i was treated so i said i will take 80% but will nor take your service and again they told it may take 1 month to get money. May be they believed that i will continue with them but i was not happy at all so even it may took more time i will not be part of their service again.then i find nearest delivery agent where i was charged affordable price for all delivery. I was not wise enough why did i only focus on euro sender.the people working in phone service are good but they don't have any authority so there is reason to call. They used to be good and affordable but now its not anymore.
23 March 2026
Unprompted review
Reply from Eurosender
Dear Saroz,
Thank you for sharing your feedback. We sincerely regret the frustration caused by the repeated collection issues with your shipment from Portugal to Denmark.
We would like to clarify the situation regarding the "Wrong Address" notification. When a courier like DPD reports an address as incorrect, it is often due to missing details such as a door code, a specific building wing, or the absence of a local contact number. Couriers in Portugal frequently require a local number to coordinate the arrival of the truck, and without this, the system automatically flags the address as unreachable.
Regarding the refund, we would like to highlight the following points:
Commercial Gesture: According to our Terms and Conditions, which are accepted at the time of booking, orders are generally non-refundable once the logistics process has been initiated. Offering an 80% refund is a commercial gesture we provide to assist our customers, even when the service failure is linked to external courier reports or address issues.
Carrier Changes: Every carrier (DPD, UPS, etc.) has a different pricing structure. When you requested a switch to UPS, the additional cost was not a penalty, but simply the difference in the market price between the two service providers.
Refund Processing: The timeframe for refunds (up to 30 days) is a standard banking and accounting procedure required to process reversals through international payment gateways.
We apologize that our authority to bypass courier pricing or standard protocols was limited during your calls, but we must operate within the framework of our agreements with the transport providers. We are sorry we could not reach a more satisfactory conclusion in this instance.
Very good service
I would particularly like to thank Alexandra for her responsiveness and excellent management. I am delighted with Eurosender's service.
7 April 2026
Unprompted review
Reply from Eurosender
Dear Isabelle,
Thank you very much for your excellent review!
We are thrilled to hear that you are delighted with Eurosender's service. We will be sure to pass your special thanks along to Alexandra; she will be very touched to know that her responsiveness and management contributed to your positive experience.
It is a pleasure to support Isabelle Sélection Gourmet with your shipping needs.
Quick react from the customer service
Quick react from the customer service.
I have really bad experience with other shipper companies. By now Eurosender is promising :)
6 April 2026
Unprompted review
Reply from Eurosender
Dear Péter Somodi,
Thank you so much for your positive feedback!
We are thrilled to hear that our customer service team responded quickly to your needs. We know that experiences with other shipping companies can sometimes be frustrating, so we are very happy to hear that Eurosender is off to a promising start with you!
We will continue to work hard to maintain that trust.
They destroyed my belongings and hid behind packaging excuses
I hired Eurosender to ship 4 boxes with personal belongings including two monitors, a PC tower, an air fryer, a hard drive, and other items from Spain to the Netherlands. I also paid for their insurance.
When the boxes arrived, they were in terrible condition, visibly reconstructed with extra cardboard. Multiple items were broken beyond repair.
When I filed a claim, Eurosender rejected it citing "inadequate packaging", despite the fact that I paid for insurance specifically to cover this kind of damage. The packaging excuse is a standard way to avoid paying legitimate claims.
The insurance they sell is effectively useless. If damage occurs, they will find a reason not to pay.
If you are moving valuable or fragile items, do not use Eurosender. The savings are not worth the risk of losing your belongings with no compensation.
28 March 2026
Unprompted review
Reply from Eurosender
Dear Cristi,
Thank you for sharing your feedback. We are sincerely sorry to hear about the damage to your personal belongings and understand how distressing it is to receive items in this condition, especially after purchasing insurance.
We would like to clarify that while we offer insurance options to provide peace of mind, all claims are subject to the Terms and Conditions of both Eurosender and the specific courier involved. These terms strictly require that goods be packed according to industry standards to withstand the rigors of international transit, which involves automated sorting belts and multiple handlings.
For items such as monitors, PC towers, and electronics, couriers typically require:
A double-walled cardboard box.
At least 5-10 cm of cushioning material (such as high-density foam or bubble wrap) between the item and the box walls.
Internal support to prevent movement inside the packaging.
When a claim is filed, the courier's claims department reviews photos of the external and internal packaging. If the packaging is found not to meet these specific safety requirements, the courier—and subsequently the insurance provider—will reject the claim, as the protection is designed to cover accidents during transport, not damage resulting from insufficient reinforcement.
Please rest assured that we do pay out claims whenever the packaging standards are met. We follow these guidelines strictly as we are bound by our contracts with the transport providers.
We truly regret that we could not reach a different outcome in this instance, but we must adhere to the professional packaging protocols required for international shipping.
Barbara M´s world class service
I have been using Eurosender well over a year with my food import company what i operate from Sweden. The costumer service has been second to none and specially now our latest shipment was a bit delayed because of the sender and Barbara M supported the process with a world class assistance. We are very satisfied with Eurosender and to work with a company who employ people like Barbara M.
3 April 2026
Unprompted review
Reply from Eurosender
Dear Ben Jancsula,
Thank you so much for your kind words and for being a loyal customer of Eurosender!
We are absolutely thrilled to hear that our service has supported your food import business in Sweden so effectively over the past year. Providing "second to none" support is our ultimate goal, and it is a pleasure to know that Barbara M. was there to provide world-class assistance when your shipment faced delays.
We are very proud to have team members like Barbara, and we will be sure to share your wonderful feedback with her personally.
Thank you for choosing Eurosender!
I found it easy to book the parcel and…
I found it easy to book the parcel and had excellent customer service when I contacted them by email - they answered my queries and helped to change the date of the collection - excellent support ! Barbara and Ismail were prompt responsive and effective at dealing with my queries .
2 April 2026
Unprompted review
Reply from Eurosender
Dear Neil,
Thank you so much for your excellent review!
We are thrilled to hear that you found our booking process easy and that our team provided the high-quality support we strive for. We will be sure to pass your kind words along to Barbara and Ismail—they will be delighted to know their prompt and effective assistance made such a positive impact on your experience.
Thank you for choosing Eurosender!
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