We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more
Company replied
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Review summary
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No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more
Company replied
We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more
Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more
Company replied
Company details
- Tour Operator
- Camp Site
- Holiday Accommodation Service
- Holiday Home
- Pet-Friendly Accommodation
- Self-Catering Accommodation
Written by the company
We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.
Contact info
80 South Mall, T12 ACR7, Cork, Ireland
- 021 425 2300
- customerservices@eurocamp.ie
- eurocamp.ie
4.6
Excellent
802 reviews
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Customer service when you are booking…
Customer service when you are booking with Eurocamp is always very good when you are on the holiday the reps aren't always available to help if there is a problem. I will say that i found it hard this when i was ringing to get talking to an agent but they always phoned back.
24 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Eurocamp
Hello Amy,
Thank you so much for your review.
We are pleased to hear that you found the booking process seamless and easy to follow. We aim to make planning your getaway as stress-free as possible, so it is great to know we hit the mark for you.
We hope you are looking forward to your upcoming holiday to Le Vieux Port and can't wait to see you there.
Kindest regards,
Your Eurocamp Team
Booking via the website is very good.
Booking via the website is very good.
Easy to operate and comprehensive information on your booking.
Any updates are immediately recorded and reported back to you instantly.
Clear information on all relevant aspects of the booking. No need to contact the staff.
20 March 2026
Speaking to an actual human who…
Speaking to an actual human who explained all my queries
13 March 2026
I found the team so helpful and very…
I found the team so helpful and very fast at relying to email
13 March 2026
The booking process was good & the…
The booking process was good & the after service has been great
15 March 2026
Eurocamp are just the experts when it…
Eurocamp are just the experts when it comes to this specific type of family holiday.....easy website to navigate,obvious pricing structure so no surprises...and speedy checkout procedure!! Probably our 15th year with them!
17 March 2026
Great to deal with.
I have been dealing with Eurocamp for many years and have found the staff to be really professional, courteous and extremely helpful if any problem arose. I believe Eurocamp is very trustworthy.
5 March 2026
Great service
Easy to book with loads of holiday options and everything explained in detail.
5 March 2026
Website is easy to use
Website is easy to use. Total price is calculated & then a nice little unexpected discount was applied at the end. Very straightforward booking system. I used to use another company but had a really bad experience with the on a campsite so I switched to eurocamp a few years ago & I can’t fault them.
4 March 2026
Great family holiday provider
Easy booking, discovered a mistake on my behalf and send an email, sorted for me the following day. Great service and not my first outing with Eurochamp, love the parks 👍
1 March 2026
Negligent unprofessional campsite
We booked through Eurocamp and stayed at Camping Le Ruisseau in Bidart. During our stay the campsite’s maintenance team damaged our rental car and accepted responsibility in writing. Nearly three years later the issue is still unresolved despite repeated attempts to contact the campsite. We feel completely let down and extremely disappointed. How can a business operate in such a negligent unprofessional way.
8 March 2026
Unprompted review
Reply from Eurocamp
Hello Mary,
We are incredibly sorry to hear about this ongoing frustration. It is completely understandable that you feel let down; three years is a very long time to wait for a resolution, especially when responsibility was accepted at the time by Le Ruisseau's own maintenance team.
We are so sorry that this experience has affected what should have been a lovely holiday for you.
Kindest regards,
Your Eurocamp Team
We've fully paid for our accommodation…
We've fully paid for our accommodation a few weeks ago, only to be advised yesterday that it's no longer available? How can you sell accommodation that doesn't exist??? Poor experience before we even get there. We received a small refund, but it doesn't help our disappointment.
4 March 2026
Reply from Eurocamp
Hello,
We are sincerely sorry for the disappointment and frustration caused by this change. We know how much planning goes into a family holiday and how unsettling it is when your chosen accommodation becomes unavailable after your booking is confirmed.
While we always aim for a seamless experience, rare and unforeseen circumstances occasionally mean we have to make adjustments. That said, we are confident you will have an incredible time at Union Lido Mare, it is a truly fantastic parc with so much to offer you and your family.
Kindest regards,
Your Eurocamp Team
Very efficient booking and payment
Very efficient booking and payment. The campsite was lovely, the cabin was clean but pretty cramped for a 'bigger' one!
17 May 2025
Reply from Eurocamp
Hello Aisling,
It is wonderful to hear that your booking and payment went so smoothly and that you enjoyed the overall atmosphere of the parc. We are also pleased to know the accommodation met your standards for cleanliness, our teams work hard to get that right.
We really appreciate your honest feedback regarding the space. We know that when you book a "bigger" model, you’re looking for that extra bit of room to breathe, so it’s helpful to know it felt a little cramped for your group. We’re always looking at how we describe our different ranges to ensure our guests have the best fit for their needs.
We look forward to welcoming you and your family to La Chapelle in September and can't wait to see you there.
Kindest regards,
Your Eurocamp Team
Very responsive and completed the…
Very responsive and completed the request in no time
25 February 2026
Reply from Eurocamp
Hello,
We love hearing this. Thank you for the great feedback. Getting our customers' requests completed quickly and accurately is a top priority for us. We’re glad we could help, and we look forward to seeing you at Bella Italia in May.
Kindest regards,
Your Eurocamp Team
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