We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more
Company replied
We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more
Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more
Company replied
Company details
- Tour Operator
- Camp Site
- Holiday Accommodation Service
- Holiday Home
- Pet-Friendly Accommodation
- Self-Catering Accommodation
Written by the company
We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.
Contact info
80 South Mall, T12 ACR7, Cork, Ireland
- 021 425 2300
- customerservices@eurocamp.ie
- eurocamp.ie
4.6
Excellent
802 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We consider it to be very ‘penny…
We consider it to be very ‘penny pinching’ for the company to charge €60 to allow families have neighbouring cabins PARTICULARLY when we have made 3 relatively expensive bookings! ONE overall charge of €60 might be considered understandable (although still ‘mean’ in the circumstances) but to be asked to pay three times for essentially the one service and an arrangement that facilitates good management of the park as a whole leaves a bad taste!
31 March 2026
Reply from Eurocamp
Hello,
Thank you for sharing your feedback with us regarding the neighbouring accommodation charges.
We understand your perspective regarding the cost, particularly given that you have made three separate bookings with us. We would like to clarify that we apply a charge for specific location requests because, in order to guarantee that families are placed directly next to one another, we often have to leave surrounding nights unsold to ensure that those specific units remain vacant for your arrival date.
While we appreciate your feeling that a single charge should suffice, the fee is applied to each individual booking to cover the logistical requirements and the potential loss of availability for each unit involved.
We value your loyalty and hope that, despite this disappointment, you and your family have a wonderful time enjoying Atlantic Club Montalivet together. We look forward to seeing you there.
Kindest regards,
Your Eurocamp Team
Had to make a few phone calls regarding…
Had to make a few phone calls regarding booking accommodation. Each time I called their customer service agents were absolutely fantastic, so helpful and professional on the phone. I hope our accommodation on arrival is as good.
6 April 2026
Easy company to deal with
28 March 2026
Helpful support team
Beth had helped me out with a booking which wasn't serviceable from the website
31 March 2026
Reply from Eurocamp
Hello John,
Thank you for sharing your feedback. Please accept our apologies for the concern caused by this recent security incident.
We take our responsibilities under the General Data Protection Regulation (GDPR) with the utmost seriousness and have endeavored to be transparent by communicating the details of this breach to all affected customers. We continue to work alongside cybersecurity specialists to ensure our systems remain robust.
Further information regarding this matter and our response can be found on our website. We appreciate your patience as we work to maintain the high standards of data security that our customers expect.
We look forward to seeing you very soon.
Kindest regards,
Your Eurocamp Team
eurocamp customer service
i spoke to Alexandra ( i think ) and Daniella on 1st April - they were both great very helpful solved my issue in timley manner , rang me back when they said they would , it was a great customer service experience
1 April 2026
Customer service staff are always…
The customer service staff are always very polite, accommodating, helpful and friendly
25 March 2026
Staff in Cork great to deal with
Staff in Cork great to deal with. Always happy to ring them and book my holiday
30 March 2026
Reply from Eurocamp
Hello,
Thank you for sharing your feedback. Please accept our apologies for the concern caused by this recent security incident.
We have endeavored to be entirely transparent by communicating the details of this breach to all affected customers as quickly as possible. We take the security of your information with the utmost seriousness and continue to work alongside cybersecurity specialists to ensure our systems remain robust and protected.
We appreciate your patience as we manage this matter and work to maintain the high standards of security that our customers expect.
We hope you can continue to look forward to your holiday with us and look forward to seeing you soon.
Kindest regards,
Your Eurocamp Team
Reply from Eurocamp
Hello Robert,
Thank you so much for your fantastic review.
We are absolutely thrilled to hear that you enjoyed using our website and had such a wonderful experience with our customer team. We take great pride in being there for our guests, so it is brilliant to know you found their support so helpful.
We hope you are looking forward to your upcoming holiday to Cala Canyelles and have an amazing time exploring everything the parc has to offer.
Kind regards,
Your Eurocamp Team
Booking a Camping Site in France
Donald was a delight to deal with & my reservation was completed quickly & efficiently! His French prononciation was commendable too!
30 March 2026
Reply from Eurocamp
Hello,
We are so pleased to hear that Donald was a delight to deal with and that he handled your reservation so efficiently. We will be sure to pass on your kind words to him, he will be especially happy to hear your compliment regarding his French pronunciation!
We hope you are all had a fantastic holiday with us and look forward to welcoming you back with us very soon.
Kindest regards,
Your Eurocamp Team.
Great support staff on phone
Great support staff on phone, always helpful, competent and efficient. The reason I always book with them.
30 March 2026
Reply from Eurocamp
Hello Linda,
We are so pleased to hear that our team has consistently provided you with helpful and efficient service. It is wonderful to know that their competence is the reason you continue to book with us, we truly value your loyalty and appreciate your lovely comments.
We hope you are looking forward to your upcoming holiday to Bella Italia and have a fantastic time when you go. It is an amazing parc in a beautiful area and we are sure you will all have a super time.
Kindest regards,
Your Eurocamp Team
Quick and helpful response when we…
Quick and helpful response when we called for assistance
9 March 2026
Reply from Eurocamp
Hello,
Thank you for your time in writing this review.
We are glad to hear that you received a prompt and helpful response. It is important to us that you feel supported, and we are pleased our team could get everything resolved for you quickly.
We hope you are looking forward to your upcoming holiday and have a wonderful time on your holiday to La Masseria.
Kindest regards,
Your Eurocamp Team
Experience of the website was good the…
Experience of the website was good the filters were helpful in cutting down the amount that suited us . Only down side ia every time i clicked out of a campsite to view another one i would have to re enter thw filters again so took alot of time
30 March 2026
Great booking experience.
Great search/filter options, easy to use to get results that match my requirements. Easy booking process, with helpful support.
Overall, great booking experience.
17 March 2026
Reply from Eurocamp
Hello Andrii,
We're happy to hear that our search filter options and booking process made it easy to find what you needed. We appreciate your positive feedback regarding our support and your overall booking experience. Thanks for sharing this with us!
We look forward to welcoming you at Le Vieux Port very soon.
Kindest regards,
Your Eurocamp Team
The website wasn’t working
The website wasn’t working. When putting eircode in, this caused it to go back a page. Equally, when on the final page the confirmation button was “greyed” out, and payment couldn’t be made.
However.. the phone line was superb and sorted everything out.
28 March 2026
Reply from Eurocamp
Hello Ian,
Thank you for taking the time to share your experience with us. We're really sorry to hear about the difficulties you faced during the booking process. We totally understand that technology can be a bit tricky to navigate sometimes and we apologise for any inconvenience caused. However, we are very pleased that our friendly advisors were on hand to help you with your booking.
Please rest assured that your comments have been passed on to the relevant team for review. We appreciate you taking the time to provide us with this important feedback.
We look forward to welcoming you and your family to Sanguli and we can't wait to see you there.
Kindest regards,
Your Eurocamp Team
Reply from Eurocamp
Hello Dorothy,
We are glad to hear that you found our online booking process easy to use and that you were happy with our customer service. We aim to make every part of your experience as straightforward as possible.
Thank you for choosing to book with us. We hope your getaway to La Pinede is everything you’re hoping for and more! We look forward to seeing you there.
Kindest regards,
Your Eurocamp Team
Great customer support
24 March 2026
Reply from Eurocamp
Hello Len,
Thank you for your review.
We are pleased to hear that you had a positive experience with our customer advisor team. Providing clear and helpful assistance is a top priority for us, so it is great to know we were able to help.
We hope you are looking forward to your upcoming holiday to Le Domaine du Clarys and have a fantastic time when you get there!
Kindest regards,
Your Eurocamp Team
Great service.
18 March 2026
Reply from Eurocamp
Hello,
Thank you for your kind words.
We are pleased to hear that you were happy with the service you received. We always strive to provide a high standard of support for our guests, so it is great to know we met your expectations.
Kindest regards,
Your Eurocamp Team
Reply from Eurocamp
Hello Barbara,
Thank you for your feedback.
We are very pleased to hear that you had an excellent experience and found the process to be so straightforward. We aim to make everything as smooth as possible for our guests, so it is great to know we succeeded in this instance.
We look forward to seeing you at La Croix du Vieux Pont in July and thank you for booking with us.
Kindest regards,
Your Eurocamp Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.