We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Booking was made especially easy and stress free due to the excellent customer service care I got from the sales team. The options available and all details of my booking along with cost breakdo... See more
Company replied
Huge choices of camp. We as a family have visited several camps and have never been disappointed. Staff are always happy to help and quick to answer queries. I also like how we can pay in installment... See more
Company replied
No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more
Company replied
Company details
- Tour Operator
- Camp Site
- Holiday Accommodation Service
- Holiday Home
- Pet-Friendly Accommodation
- Self-Catering Accommodation
Written by the company
We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.
Contact info
80 South Mall, T12 ACR7, Cork, Ireland
- 021 425 2300
- customerservices@eurocamp.ie
- eurocamp.ie
4.6
Excellent
678 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick to call bk so no waiting on…
Very quick to call bk so no waiting on hold for ages. So helpful and dedicated to meeting ur needs.
17 April 2026
Its wery good experience and nice talk…
Its wery good experience and nice talk whit staf
17 April 2026
Booked our 2nd eurocamp holiday
We had such a lovely experience on our first family holiday in September 2025 that we decided to go with another eurocamp for our second holiday, very much looking forward to it.
15 April 2026
Really nice staff
I called the Eurocamps office in Cork and i spoke with a lady called Laura, she was just super, so easy to deal with. I told her I'd call and ask for her the next time I needed anything!!
16 April 2026
Great customer service
Had occasion to speak to 3 operators on the phone and all 3 were extremely helpful in their assistance and advice would highly recommend
15 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ever thing from be told my holiday was…
Ever thing from be told my holiday was not booked
14 April 2026
Reply from Eurocamp
Hello,
Thank you for sharing your feedback with us. Please accept our apologies for the confusion regarding your separate family bookings.
We understand the initial worry it must have caused to be informed that your holiday was not booked. This is certainly not the seamless experience we aim to provide, and we are sorry for the concern this situation created.
We are, however, very pleased to hear that our advisors were able to provide the necessary assistance and resolve the matter with the correct family allocation to ensure that your holiday plans are now clear and secure.
We look forward to welcoming you with us.
Kindest regards,
Your Eurocamp Team
Choosing eurocamps for our family hols…
Choosing eurocamps for our family hols for the last 5 years, different countries, sizes of camps, cant complaint.Had lots of great experiences!
6 April 2026
Super fast responce
Super fast responce. Very knowledgeable staff who were understanding and so helpful.
13 April 2026
Very happy great choice,have a query…
Very happy great choice,have a query will get back to you
9 April 2026
I had to speak to a lady in the Dublin…
I had to speak to a lady in the Dublin office after a mistake I had made. Was so helpful and sorted everything. Great customer experience. Sorry I can’t remember her name.
11 April 2026
Great entertainment and nice pool …
Great entertainment and nice pool Good location and accommodation comfortable.
10 April 2026
We arrived on a late flight to the…
We arrived on a late flight to the mobile..I had emailed the campsite to leave bedding there but it wasn't left in...had to wait to get it...with x3 children waiting at night not ideal....also woke in the morning to find dirty bowls cups glasses and cutlery in the cupboard..disgusting....eurocamp rep wasn't too apologetic for it and reluctantly went to get some clean items...also went to pay for bedding 44 euro for a double and 22 euro each for single bed...really this is ridiculously expensive...should be included in the booking...can someone address this please and respond.
9 April 2026
Reply from Eurocamp
Hello Elaine,
Thank you for sharing your feedback with us regarding your recent stay. Please accept our apologies for the issues you were faced with upon your arrival.
We are very sorry to hear that the bedding you had requested directly with the parc was not waiting for you, particularly as you were traveling with three children on a late flight. It is also disappointing to hear that you found the kitchenware in an unsatisfactory condition and that you felt the response from our representative was not sufficiently apologetic. This is certainly not the level of service or cleanliness that we expect for our customers.
Regarding the cost of the bedding, we offer linen as an optional extra to ensure we can cater to all budgets, as many of our customers prefer to bring their own to keep holiday costs lower. However, we understand your frustration regarding the price point and your feeling that these items should be included. We value your feedback on this matter, as it helps us review our service offerings for future seasons.
Your review has been passed on to our Customer Relations Team and they will be in touch to discuss your stay with you in further detail.
Thank you for your time.
Kindest regards,
Your Eurocamp Team
Very nice and easy to deal with
9 April 2026
I spoke with lovely lady called…
I spoke with lovely lady called Lorraine. She was very helpful. on another occasion, I spoke with alexandra. She was very kind and patient. Gave me some great advise on where to book our holiday. The eurocamp team in Cork are always lovely to deal with.
7 April 2026
Simple and efficient booking process
Simple and efficient booking process. Comprehensive information provided in a timely manner.
31 March 2026
We consider it to be very ‘penny…
We consider it to be very ‘penny pinching’ for the company to charge €60 to allow families have neighbouring cabins PARTICULARLY when we have made 3 relatively expensive bookings! ONE overall charge of €60 might be considered understandable (although still ‘mean’ in the circumstances) but to be asked to pay three times for essentially the one service and an arrangement that facilitates good management of the park as a whole leaves a bad taste!
31 March 2026
Reply from Eurocamp
Hello,
Thank you for sharing your feedback with us regarding the neighbouring accommodation charges.
We understand your perspective regarding the cost, particularly given that you have made three separate bookings with us. We would like to clarify that we apply a charge for specific location requests because, in order to guarantee that families are placed directly next to one another, we often have to leave surrounding nights unsold to ensure that those specific units remain vacant for your arrival date.
While we appreciate your feeling that a single charge should suffice, the fee is applied to each individual booking to cover the logistical requirements and the potential loss of availability for each unit involved.
We value your loyalty and hope that, despite this disappointment, you and your family have a wonderful time enjoying Atlantic Club Montalivet together. We look forward to seeing you there.
Kindest regards,
Your Eurocamp Team
Had to make a few phone calls regarding…
Had to make a few phone calls regarding booking accommodation. Each time I called their customer service agents were absolutely fantastic, so helpful and professional on the phone. I hope our accommodation on arrival is as good.
6 April 2026
Easy company to deal with
28 March 2026
Helpful support team
Beth had helped me out with a booking which wasn't serviceable from the website
31 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.