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Eurocamp Reviews 

803
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward booking process, describing the reservation system as very efficient and simple to use. People often highlight the helpful customer service team, noting that staff members are always kind and ready to assist with any questions. However, some people mentioned frustrating issues with accommodations, such as run-down cabins or unexpected cleanliness problems upon arrival. A few reviewers also noted a lack of available staff on site or poor supervision at the busy pool areas during their holiday. Others experienced difficulties when trying to get timely resolutions for problems encountered during their stay.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, courteous, and professional... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing the system as exceptionally easy, quick,... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting that support staff are always... See more

Holidays

Customers had positive experiences with holidays, reporting great times, fantastic family memories, and easy... See more

User experience

Clients share positive opinions on user_experience, highlighting that the website and booking system are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more

Company replied


Company details

  1. Tour Operator
  2. Camp Site
  3. Holiday Accommodation Service
  4. Holiday Home
  5. Pet-Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

803 reviews

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1-star

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4.6

All reviews

(803)

322 reviews in the last 12 months

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Rated 4 out of 5 stars

Very good service

Very good service

29 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you for your kind words.

Thank you for choosing Eurocamp for your 2026 holiday and see you very soon at Le Tropicana.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Eurocamp are always efficient and easy…

Eurocamp are always efficient and easy to deal with. Best holidays with families.

1 May 2026
Eurocamp logo

Reply from Eurocamp

Hello Cath,

It is wonderful to hear that we’ve become your top choice for family getaways.

We know how much goes into planning a trip for the whole crew, so we’re thrilled that you find us efficient and easy to deal with. There is nothing we love more than helping families create those 'best holiday' memories year after year.

Thank you so much for the fantastic feedback and for your continued support and see you very soon in the South of France.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Staff Very helpful with a small issue…

Staff Very helpful with a small issue and whilst not initially able to sort it out, they came back to me within a day and resolved the issue

5 May 2026
Eurocamp logo

Reply from Eurocamp

Hi Brian,

That is exactly the kind of service we aim to provide.

While we always hope for a perfectly smooth journey, we know that sometimes small issues can pop up. We are so pleased that our team stayed dedicated, followed up within a day, and made sure everything was resolved for you.

Thank you for your patience and for highlighting the team's commitment. We hope you have a fantastic holiday at Hippocampe and look forward to seeing you very soon.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Excellent camp with tonnes for the kids to do

Excellent camp. Full of great water parks and activities

27 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Graham,

It is fantastic to hear that you had such a brilliant time at Union Lido Mare.

We are thrilled that you enjoyed the water parks and activities, we know they are often the highlight of the trip for families looking for a bit of adventure. It sounds like you made the most of everything the camp has to offer.

Thank you for the excellent review, and we hope to welcome you back for more fun in the water very soon.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello Martin,

Thank you for your review.

We are pleased you found your holiday to La Côte d'Argent easy to book on line and we can't wait to welcome you all there later this month.

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Arrival

We arrived and reception was on lunch which was fine as we took the time to wander and have a little bite to eat. When we returned reception was open with our home ready to go early so that was great.
When we arrived we were short all of our bedding and bed rails. We walked up to reception and this was rectified very quickly. We then realised after starting to make the beds we were short another single set so informed reception and they sent up another set. They were very pleasant and helpful so there was no problem. Do think the mobile could do with freshening up especially if the busy season is approaching. Lovely outside area!

25 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you so much for sharing your experience with us.

We are so glad to hear that, despite the slightly bumpy start with the bedding, our team was able to get everything sorted quickly and with a smile.

We also really appreciate your honest feedback regarding the mobile home. We want our accommodation to be in tip-top shape for the busy season, so we will certainly pass your comments along to the management team for review. We are pleased you enjoyed the outside area, there’s nothing better than a lovely outdoor space to soak up the holiday atmosphere.

Thank you again for your patience and for choosing to stay with us at La Rive and we hope we are able to welcome you back with us very soon.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello,

There is nothing quite like a plan coming together perfectly. We strive to make the entire experience, from browsing to booking, as seamless and predictable as possible, so it's great to know everything worked out exactly as you expected.

Thank you for the feedback, and we hope your actual holiday to Albatros is just as smooth!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Had an issue with booking used live…

Had an issue with booking used live chat was sent a link within minutes solved my problem
Immediately

24 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We're happy to hear that our live chat support swiftly resolved the booking issue. We appreciate your positive feedback and are glad the provided link immediately solved the problem.

Thank you for choosing Eurocamp for your 2026 holiday and we hope you had a wonderful time at the beautiful Bella Italia parc in Italy.

We hope to be able to welcome you back with us very soon.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the customer service representative. She listened carefully to my issue and followed through until everything was resolved. What stood out most was her patience and understanding of my requests. Unfortunately I can’t remember her name however, I would like her to know her help and friendliness was much appreciated.

1 May 2026
Eurocamp logo

Reply from Eurocamp

Hello Maureen,

It is truly heartwarming to hear that you had such a positive experience.

There is nothing quite as reassuring as being listened to carefully, and we are so pleased that our advisors patience and understanding made a difference for you.

Thank you for taking the time to share your appreciation. We hope you have a fantastic trip to Ca'Savio.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Excellent service

Excellent service , Quick and efficient response time with kind staff

30 April 2026
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Reply from Eurocamp

Hello Christine,

Thank you for your your very kind words.

It is great to know we provided you with a quick, friendly and efficient service and we look forward to seeing you at Vilanova Park in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Great selection of locations and types…

Great selection of locations and types of accommodation, great facilities on campsites and space. Early booking and extremely helpful with changes

30 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Dolores,

It is fantastic to hear that you are enjoying the variety of parcs we have to offer!

We know every family is different, so we work hard to provide a great selection of locations and accommodation types to suit everyone, whether you're looking for a cozy hideaway or a spacious home base.

We’re big fans of early booking ourselves, it’s the best way to get exactly what you want. We are so glad our team was able to be extremely helpful when you needed to tweak those plans.

Thank you for your kind words and we will see you very soon at Camping Beach Garden.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

The best in the business

Great service, easy booking. Very professional, friendly, considerate and helpful staff..

22 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Siobhan,

We're happy to hear that you found our service great and the booking process easy. We appreciate your kind words regarding our staff's professionalism and friendliness; we value your feedback.

Thank you for choosing to book with us and we hope your getaway to Le Pin Parasol is everything you are hoping for and more.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello John,

It sounds like you’ve had some truly super chats with our advisors which is lovely to hear.

We believe that the journey to your holiday should be just as enjoyable as the trip itself, and our team thrives on having those meaningful conversations to make sure everything is perfect for your holiday.

We can't wait for you to head off for your day at Au Lac de Biscarrosse, have a fantastic time.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

pleased

to make a phone call, and for it be be answered straight away by a person ,and not an answering machine .
and my query was sorted on the spot.

thank you

22 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We're happy to hear that you were able to reach someone quickly and that your issue was resolved immediately. We appreciate you taking the time to share your positive experience!

Have a wonderful time at Le Front de Mer this June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

All information were clear on the…

All information were clear on the website, easy to find all detsils

28 April 2026
Eurocamp logo

Reply from Eurocamp

Hello Irina,

We know that planning a holiday involves a lot of moving parts, so we’ve worked hard to make sure our website is a "one-stop shop" where all the details are easy to find and clear to understand.

Thank you for the great feedback, it’s wonderful to know the website made your experience a smooth one. We hope you're looking forward to your upcoming adventure to Vigna Sul Mar this July.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Helpful

During the booking process tha lady was vers kind and helpful. Thank you so much.

23 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

You are very welcome. It is wonderful to hear that your booking experience started on such a high note.

We believe that kindness makes all the difference, and we are delighted that our colleague was able to provide the helpful and friendly service we strive for. We will be sure to share your "thank you" with the team.

Thank you for choosing us, and we hope you have a truly fantastic holiday to Brioni Sunny Camping in Croatia in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello,

That is so nice to hear. We will be sure to pass your kind words directly on to Yvonne.

She’ll be absolutely delighted to know that her customer service made such a positive impact on your experience. We’re very lucky to have her on the team.

Thank you for taking the time to share your feedback, and we hope you have a fantastic time at Le Sylvamar in September.

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Clear and concise information relating…

Clear and concise information relating to site

26 April 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is fantastic to hear that you found the site information clear and easy to navigate.

We know that when you're planning a getaway, you want the facts quickly and without any fuss. Our goal is to make sure all the essential details are right where you need them, so you can spend less time searching and more time looking forward to your holiday.

Thank you for the feedback, and we hope you have a brilliant stay at Le Domaine du Clarys in June.

Kindest regards,

Your Eurocamp Team

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