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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, often not receiving their cashouts or gift cards even after waiting for extended periods. The app itself was a source of frustration for many, with complaints about surveys kicking them out, not paying out, or requiring personal data like ID without clear explanations. Reviewers also frequently mentioned poor customer service, characterized by a lack of response to emails and an inability to resolve payment or app-related problems. Conversely, a small portion of people felt that the app was user-friendly and offered quick payouts, especially for those who had been using it for a while. Some also appreciated the variety of ways to earn money beyond surveys, such as games and offers, finding the payout rates competitive compared to similar platforms.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting issues with non-payment or... See more

Application

People report negative experiences with the app, with many reviewers calling it a "waste of time" and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing significant frustration and... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that support teams... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

Shame that I didn’t checked out on here before starting that crap, but thanks for the reviews and just started, well, I wasn’t doing nothing and wander to see what kind of stuff it’s this. Surveys... See more

Rated 2 out of 5 stars

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app. I’ve been accused of cheating by Eureka following a “too many surveys of... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more


1.6

Bad

TrustScore 1.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

not happy spending all my time doing a…

not happy spending all my time doing a review for it to then end and give me 2p, thats not good. im here trying to get a bit of change because im homeless and without and been doing this for 2 days now and not even reach £2. i wont be doing this anymore total waste of time especially for someone in my position. so thanks for the waste of time and now i cant even log into the app to verify myself and cash out. see total waste of my time. thank you so musch

18 May 2026
Unprompted review
Rated 1 out of 5 stars

I cashed out with Eureka on May 16th…

I cashed out with Eureka on May 16th and I stayed up for 2 hours waiting but never received the email and I checked spam mail and there is nothing and today they sent me an email saying that they sent it and that is a lie.Eureka Surveys is a SCAM

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time and energy on this survey platform

I have been a member of Eureka surveys for over a year now and have twice redeemed my smaller accumulated amounts, but this time I let it accumulate to over $30.00 and then attempted to redeem this. I immediately got an e-mail response thanking me for redeeming and asking me to write a review, but never got my gift card. I e-mailed customer service three times , each time waiting a few days for them to respond, but it will be two weeks tomorrow and nobody from Eureka customer service has responded to my e-mails. What a waste of time and how disappointing to see that after diligently and patiently accumulating $30.00 a few cents at a time, they have no decency to send me the redemption that I am entitled to and no decency to respond. Disgusted with them is putting it mildly.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Played this for weeks

Played this for weeks. No problem. Then my phone broke so I downloaded it on my tablet. Lost everything from my phone. Had to start over. Will not let me cash out. They say my number is already being used. Well yeah, that's my number but you can't delete it off a phone and then play on a tablet

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammed? Customer support is a joke!

I work for 2 months on a multi reward game offer. Was paid all rewards except the last one on the amount of $50. In the Eureka app, the game moved to history as completed and there was a green check mark next to the last task I wasn’t paid for BUT the reward changed from $50 to 0¢. I originally reached out to the game host/provider who informed me they processed my reward and that I needed to reach out to Eureka to find out what was going on with my payout. My first attempt to do that went ignored. My second attempt got me nowhere. Support told me they would escalate the issue and investigate by reaching out to the game host and would get back to me in 1-2 days. Several days later, I asked for an update with no response . After a week had passed, I asked again and they finally responded that they have a high request volume and asked for 48-72 additional hours. Another week passed with no follow up even with me emailing for updates. When I emailed again at the one week mark, the response I received was that a new request had been opened. I replied to that explaining everything. After a few days, they reply and disregarded everything I said and told me to reach out to the game provider?! I responded to that explaining things yet again and am now being completely ignored! I left a review in the App Store and the developer instructed me to email support yet again and include screenshots of my review and that they would once again escalate my request. Except they will not respond at all. I will be reporting this to the proper channels soon if this isn’t resolved. Editing to add: this had been going on for a month. I’ve been more than patient !

17 April 2026
Unprompted review
Rated 1 out of 5 stars

“I am hardworking

“I am hardworking, responsible, and eager to learn new things. I have experience working with people, completing tasks on time, and handling responsibilities carefully. I enjoy learning new skills and improving myself. I can work well both independently and in a team.”

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Still waiting on FOUR payouts, they are ignoring my emails don’t bother using this site, you are just wasting your time.
If and when I get my payouts I may change this review but been waiting about 4 months now and nothing.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

I never received any payout

Several things didn't add up when I first tried to cash out I noticed well it didn't show going to my PayPal so I did the proper steps and email them and they said make sure that my email was the correct one so I screenshot my email because many other gaming apps that you just play and best play and they were right right there when I screenshot paying out to me using that email that you just said didn't work then I got an email back saying they used a different email for me and it should be there I have two emails are connected so you can email either one goes to my PayPal and I know that but I went ahead and checked my PayPal again this is 3 days waiting and it's still not there and basically I feel like they're taking me in a circle and I feel like I wasted a lot of my time doing this and I'm disappointed in them not impressed you guys just fair warning if this happens to anybody else I wanted to bring it to the public's attention

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely a joke

Absolutely a joke, things worked well until , one month ago verification for payout and again week ago , fully completed verification, 11 emails , social media messages live chats , they will ignore you , try Askable or Attpoll much better survey companies who actually pay, reported too trading standards who are investigating, you will have your day eureka surveys.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Very bad app.

Very bad app.. I reached the threshold I requested for cash out I was asked to do ID verification which I did. They email me that I will get my money in two business working days. Is over two weeks now no payment yet. I have written customer care five good times and they keep telling me I will get my money in two working business days. Is two weeks ! Don’t install they are fraud and scammers!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Just as good as other survey sites.

I can't understand why there are so many poor reviews for Eureka. I've only been with them a few weeks now and I've received 2 payments of £23.21 and £18.63. I do a lot of surveys with different companies and this is equal to the best of them. No problems up to now ! I just hope it continues like this.

26 April 2026
Unprompted review
Rated 2 out of 5 stars

I just received this message that won’t…

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup.
This is the message: Survey rejected
Your survey from Grow you completed 1 days ago was returned to us by a
researcher. Please take your time answering questions to avoid potential account restrictions.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Absolute scam first couple of months were ok but then they start short changing you and never do anything about it,most of these apps are dubious so be wary committing to one because your time is precious.In the App Store they have a great rating so Apple should not be trusted

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this

Do not use this, it is a scam! I earned money from surveys and games, it was hard and I spent a lot of time being rejected. When it came to cashing out I was asked to verify my phone number. They never sent the verification codes, therefore I couldn’t cash out and completely wasted lots of time playing and letting them have all my data for nothing.

18 April 2026
Unprompted review

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