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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, often not receiving their cashouts or gift cards even after waiting for extended periods. The app itself was a source of frustration for many, with complaints about surveys kicking them out, not paying out, or requiring personal data like ID without clear explanations. Reviewers also frequently mentioned poor customer service, characterized by a lack of response to emails and an inability to resolve payment or app-related problems. Conversely, a small portion of people felt that the app was user-friendly and offered quick payouts, especially for those who had been using it for a while. Some also appreciated the variety of ways to earn money beyond surveys, such as games and offers, finding the payout rates competitive compared to similar platforms.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting issues with non-payment or... See more

Application

People report negative experiences with the app, with many reviewers calling it a "waste of time" and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing significant frustration and... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that support teams... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

Shame that I didn’t checked out on here before starting that crap, but thanks for the reviews and just started, well, I wasn’t doing nothing and wander to see what kind of stuff it’s this. Surveys... See more

Rated 2 out of 5 stars

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app. I’ve been accused of cheating by Eureka following a “too many surveys of... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more


1.6

Bad

TrustScore 1.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

very bad experience

very bad experience . I cashout 6.5$ visa card first they message me you will receive it 1/2 days but they don't give it . I message support but they don't response

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid ....avoid!!!!After years of doing…

Avoid ....avoid!!!!After years of doing surveys...suddenly I am flagged and cash out stoped because I couldn't provide uk I'd/driving licence photos...As a member of EU living here and working for over 20 years...found it discriminated and unexplained. App deleted and never look back!!!

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute trash app

Absolute trash app. They’re too lenient, on letting surveys kick you after you’ve answered 50 questions. And instead of getting a decent payout for the 10 minutes you spent on the survey, they’ll pay you .02$. It should be beyond illegal. And they especially kick you out of them if you’re not black, hispanic, gay, or democratic.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

SUPPORT IS TERRIBLE

I reached out to support and followed up. I still heard nothing back. I cannot cash out despite spending significant amount of time on the platform. I would AVOID this platform.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

I bought an Eureka vacuum cleaner from Walmart

I bought an Eureka vacuum cleaner from, and on the very first use, the bottom brush came apart. After contacting Eureka customer support through multiple emails, sending photos of the broken parts and my purchase receipt, they told me I would have to ship the entire vacuum back at my own expense in order to get a replacement.
I even asked if they could simply send me the broken replacement part so I could fix it myself, but they refused. The return shipping cost was almost as much as buying a new vacuum cleaner, which made the process feel unreasonable and discouraging.
Very disappointed with both the product quality and the customer service. I would recommend looking at other vacuum cleaner brands instead.

— Cia

16 May 2026
Unprompted review
Rated 1 out of 5 stars

All the reviews from people not…

All the reviews from people not receiving any cash, or replies from the company are all true, here is another review same problems, if you are on this app my advice delete it straight away don't waste your time and don't pass any ID over to them to collect or try to collect.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

I worked dead hard to make £4 and this…

I worked dead hard to make £4 and this app did not pay me. Its a complete scam. They wanted my photo for verification I gave it. Then customer services just did not reply. No response at all. Don't waste your time on this app. There is many that pay immediately!

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam

UPDATE: I eventually did get paid my total sum. I gave up and stopped doing anything on the app. However it does remain that I still have very little trust in this company.

Basically a scam company. They use your time and effort telling you they will reward you but you won’t receive anything. I cashed out an Amazon voucher for £34 which took a good while. They won’t respond to anything and clearly do not care about anyone and just want your information.
It’s a shame that I can’t leave a zero star as one is too much.
Don’t waste your time and effort when there are plenty of survey sites which do value your time and effort.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Cannot even change old phone number to new one

I signed up with a number that I had that eventually I lost because the service ended. I contacted them in order to change the number so I can verify my account, with my number since I never verified it, and they are telling me I cant change my number to verify my account. Literally what I asked is to change the number that should be one of the easiest things supports can handle or should at least be available on the app, so many other apps have that option to change and update your number and somehow eureka doesn't. Now I cannot redeem any of my money because they refuse to allow me to change my number. That's utter bull crap and this apps support is absolutely full of crap.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Hours of my life i wont get back

Hours of my life i wont get back
Got my first cashout immediately then I cashed out again and received nothing. Emailed the"support" team 3 times ...no reply. This is a scam....and a total waste of my time

21 May 2026
Unprompted review
Rated 1 out of 5 stars

2 cashout now which I didn't receive…

2 cashout now which I didn't receive until now. the first one is few days ago and the second one is just now. I do not have any problem before and instantly I receive the cashout. no response from the support team about my queries. this seems getting information on me which is dangerous. I just saw now that its not me who has the same problem raised to them. I am still expecting that they will get aid me on my 2 cashout.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

This bastards are scammers..

This bastards are scammers... I have tried cashing out for almost a month ago, emailed support several times but no response and no money was sent to my PayPal account. Close down this survey website and report them to FBI.

29 April 2026
Unprompted review

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