Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Prompt Delivery
We received our paper towels promptly which was great, but unfortunately never received the box of biscuits that were promised.
14 July 2025
Reply from Eureka Direct.co.uk
Thank you for raising this to our attention. I can confirm that I've reported this to our sales team and they have confirmed that it did show as dispatched. However, as a gesture of goodwill, we have resent a new box. Hope you enjoy!
Kind regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
It’s customers like you who make what we do so rewarding – thank you! We hope to see you again, Derek.
Kind Regards,
Eureka Direct Customer Service Team
Very quick delivery
10 July 2025
Reply from Eureka Direct.co.uk
We couldn’t be happier to receive such a glowing review — thanks so much! Hope to see you again soon, Jun.
Kind Regards,
Eureka Direct Customer Service Team
Inhalers
As a school we need things fast.My order was placed one day and i received it the next day this was amazing and will definitively be ordering again.Thank you
9 July 2025
Reply from Eureka Direct.co.uk
It’s great to know you had a positive experience — thanks for the review! We hope to see you again soon, Gemma.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend new invoice in a matter of minutes. Great service and all delivered within 24/48 hours of ordering. Good value with 20% off also.
9 July 2025
Reply from Eureka Direct.co.uk
Thank you so much for this excellent review, Aileen. I will be sure to pass your positive feedback back to Ellie and our sales team. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Huge thanks for your lovely feedback - it’s truly appreciated. We hope to see you again soon, Vivien.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re so pleased you had a great experience all round — thanks so much. Hope to see you again soon, Steve and Sue.
Kind Regards,
Eureka Direct Customer Service Team
No issues at all good and service as…
No issues at all good and service as expected , efficient and speedy
7 July 2025
Reply from Eureka Direct.co.uk
We’re thrilled you were pleased with the service and delivery. Thank you — we hope to see you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for the 5-star feedback — great to hear everything was spot on! We hope to see you again soon, Amanda.
Kind Regards,
Eureka Direct Customer Service Team
Arrived quicky as promised
3 July 2025
Reply from Eureka Direct.co.uk
Thanks so much for your review — we’re happy your order arrived quickly, Iain! Hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service and very quick…
Excellent service and very quick delivery - will definitely use again
1 July 2025
Reply from Eureka Direct.co.uk
Fast delivery and an efficient service are always our aims – thanks for noticing! We hope to see you again soon, Lorraine.
Kind Regards,
Eureka Direct Customer Service Team
Great customer service and my order…
Great customer service and my order came in good time.
1 July 2025
Reply from Eureka Direct.co.uk
We’re so grateful for your support – thank you for the glowing feedback, Celia. See you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Professional company
Professional company that has all the products needed for our first aid and have quick delivery. Highly recommended.
30 June 2025
Reply from Eureka Direct.co.uk
It’s always a pleasure hearing from satisfied customers – thanks for taking the time. Hope to see you again soon, Doug!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks for the kind words. We’re pleased we could help over the phone and get your order to you the next day. Hope you’ll shop with us again!
Kind Regards,
Eureka Direct Customer Service Team
Great speedy service.
20 June 2025
Reply from Eureka Direct.co.uk
Thanks so much for your review! We're glad everything went smoothly and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
great speedy service
18 June 2025
Reply from Eureka Direct.co.uk
Delighted to hear everything went smoothly. Thanks again for your kind review and we hope to serve you again soon Karen!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks so much for the 5 stars – we really appreciate your support, Elaine. Hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Found exactly what I needed
Found exactly what I needed. Very good pricing. Speedy and free delivery
16 June 2025
Reply from Eureka Direct.co.uk
We’re overjoyed you had a positive experience from start to finish – hope to see you again, Ali.
Kind Regards,
Eureka Direct Customer Service Team
speedy delivery
16 June 2025
Reply from Eureka Direct.co.uk
So happy to hear you’re pleased with your purchase and delivery – thanks for choosing us, Morgan.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks for your lovely feedback – speedy delivery is something we really care about! Hope to welcome you back, Nicola.
Kind Regards,
Eureka Direct Customer Service Team
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