I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor... See more
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Review summary
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Reviews shaping this summary
Buying from this store is like the lottery. If you win and love what you bought it’s all good but if you don’t good luck trying to get a refund. I waited 4 months for my refund then had to file a cred... See more
Company replied
Highly dissatisfied with this website I will never order again!! It has been weeeeks since I have returned my order which arrived too late to me. I have tried reaching their customer service fout time... See more
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see m... See more
Company replied
Company details
Written by the company
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Contact info
United States
- eu.toucheprive.com
1.9
Poor
375 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
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2 weeks ago I ve ordered 2 articles
2 weeks ago I ve ordered 2 articles.
Yet not arrived. I contacted customer care . I have not got any response about my issue .
I love this “ Touché “ brand . But delivery service is not good .disappointed me pity:(
27 October 2024
Reply from eu.toucheprive.com
Dear Nermin,
Your package is currently out for delivery. You can track your package using the link provided in the email. If you have any questions, please feel free to reach out to care@toucheprive.com. We will get back to you as soon as possible.
Have a great day!
What everyone says is right
This was so bad. I am so disappointed. Clothes came dirty and not packed right so everything is wrinkled. The clothes look like they have been worn and they’re dirty???!? And I also waited 3 weeks for it to come. Do not order, I repeat do not order! And now I have to wait for my refund…
30 October 2024
Unprompted review
Reply from eu.toucheprive.com
Hello,
We’re truly sorry to hear about your experience. This does not reflect the quality and standards we strive to deliver at Touche.
Please rest assured that we are prioritizing your refund and will process it as quickly as possible. Additionally, we will investigate this issue thoroughly to ensure such incidents do not happen again.
Your feedback is invaluable to us, and we’re committed to making improvements. If there’s anything further we can do to address this situation, please don’t hesitate to contact us at care@toucheprive.com.
I'm dissapointed that they dont deliver…
I'm dissapointed that they dont deliver on saturday.
27 October 2024
Reply from eu.toucheprive.com
Dear Rukiye,
Your package is shown as delivered on November 4th. If you have any questions, you can email us at care@toucheprive.com.
Thank you for your understanding.
No help from customer service
Edit:
They have just contacted me to refund my purchase, which I really appreciate!
Original:
My package went in return (one day too early) automatically because I was on vacation and could not pick it up earlier. I still have to pay for the whole package and it is now stuck somewhere in Germany. I contacted customer service and after emailing me saying that I had recieved the package they stopped answering my emails - even though I sent them the tracking number that showed where the package is. I understand I should pay for shipping, but I don't want to pay for products that I haven't received.
25 July 2024
Unprompted review
Great customer service
I had a major problem and they fixed it very fast and gave me a solution.
14 October 2024
Unprompted review
Though my delivery took longer than I…
Though my delivery took longer than I expected the customer services team behind emails are always prompt and helpful. One item I purchased arrived faulty but the team was very fast in correcting the matter. I was dreading another long process to send item back and have anything done for it but I was impressed with how the matter was dealt. It had initially made me decide I will not shop with the brand but now, I will return. Thank you touché.
9 September 2024
Unprompted review
Great customer service, fast delivery, perfect quality
After my experience, I would like to express that Touche Prive is a customer satisfaction-oriented company, both in terms of product quality and customer service.
I placed an order from Germany and contacted customer service regarding my order. Every question and request I made via email was met with quick, solution-oriented, and constructive responses each time. They demonstrated a highly attentive approach throughout the entire process, showing great care to ensure I did not encounter any inconvenience. Many thanks to the Touche team🌸
Ich kann nur weiterempfehlen, gerne wieder
9 September 2024
Unprompted review
I am still waiting for my order
I am still waiting for my order, it is more than 3 weeks ago when i placed my order. It takes to long.
26 August 2024
Reply from eu.toucheprive.com
Hello,
We’re glad to inform you that the issue with your order has been resolved. Thank you for your patience throughout this process.
If you need any further help or have any other questions, please don’t hesitate to reach out to us at care@toucheprive.com. We’re happy to assist you.
Defective dress
I ordered a dress from this online shop and was very disappointed when it arrived. The dress had a hole in the fabric, which is absolutely unacceptable for a new item. Given the price I paid, I expected much better quality.
While customer service did respond to my complaint, the return process cost me additional money. This was particularly frustrating because I needed the dress urgently and was relying on a quick resolution.
Overall, the experience was very disappointing, and I hope the shop improves the quality of its products and customer service in the future. Based on my experience, I cannot recommend this shop.
26 August 2024
Reply from eu.toucheprive.com
Hello,
We’re sorry to hear about the defective dress and the issues with the return process. This is not the experience we want to provide, and we apologize for the inconvenience caused.
We are reviewing this situation to prevent it from happening again. If you need further assistance, please contact us at care@toucheprive.com.
Thank you for your understanding.
The delivery took very long time.
29 July 2024
Returns ignored - awful experience
I placed a significant order and needed to return a few items. After following the
Instructions and spending quite a lot on postage I returned the items. However I have received the parcel back and courier said no one took delivery twice. This is so disappointing and heartbreaking, please refund my money.
5 August 2024
Unprompted review
Reply from eu.toucheprive.com
Could you please share more details about the issues you encountered? We are committed to addressing your concerns and making things right.
To better understand your concerns and assist you, could you please email us at care@toucheprive.com? We look forward to resolving this for you.
i simply did not received the products
29 July 2024
Reply from eu.toucheprive.com
Your delivery appears to have been completed on August 1st. If you have any questions, we would be happy to assist you. You can reach us for support at care@toucheprive.com. Thank you for choosing us.
Reply from eu.toucheprive.com
Your delivery appears to have been completed on August 2nd. If you have any questions or need further assistance, please don't hesitate to reach out to us at care@toucheprive.com. Thank you for choosing us, and we hope to serve you again soon.
product dissatisfaction
Unfortunately, the products did not arrive as I expected. Fabric quality and size patterns were not good. I don't think I will shop from this site again. I would be grateful if you respond to my product return request. In this way, you will act in accordance with the safe shopping policy. thanks.
25 July 2024
Reply from eu.toucheprive.com
We have received your return request and will process it soon.
Thank you for your feedback, and we will use it to improve our services. If you have any further questions, please contact us at care@toucheprive.com.
Terrible experience
Terrible experience, shipment has not arrived yet, contacted customer service and no reply .. I want a refund on order EU11840 ! Never to shop again with this company! I want the telephone number of customer service to handle by call as emails are ignored! Thanks
29 July 2024
Unprompted review
Reply from eu.toucheprive.com
We are pleased to inform you that your refund for order EU11840 has been processed. We truly appreciate your understanding and patience as we worked to resolve this issue. As a valued customer who has shopped with us before, your satisfaction is important to us, and we regret that we did not meet your expectations this time.
Thank you for your continued support and for giving us the opportunity to address this matter. If you have any questions or need further assistance, please don't hesitate to reach out to us at care@toucheprive.com.
Unanswered emails on refunds
I've reached out to their customer service over email a couple of times on a return. I haven't received my refund yet and they are not making it easy when they don't follow up on my requests. I also think it's to expensive to return items, there should be a more affordable solution for returns. The emails I have sent have gotten
unanswered and I dont know if I'll ever receive my refund.Very disappointed.
24 July 2024
Unprompted review
Reply from eu.toucheprive.com
Thank you for your feedback. Customer satisfaction is our top priority. If you have any questions, you can contact us via email at care@toucheprive.com.
Additionally, we see that your return package arrived at our warehouse yesterday. We will process your return after the inspection.
Thank you for your understanding and for choosing us:)
Because the shipment was delayed and…
Because the shipment was delayed and did not arrive yet
24 June 2024
Reply from eu.toucheprive.com
Your package will be delivered within the delivery time specified on our website. It is currently on its way and will reach you as soon as possible.
If you have any questions, please contact our customer service team. You can track your package using your tracking number.
Thank you for choosing Touché, and we hope you enjoy using your product 🤍
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