Always happy to help, customer service is always super motivated to come up with a good solution for the customer. Really appreciate your service! Also, it’s amazing to see how they developed over the... See more
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I’d like to thank the Super73 customer care team for their fast and efficient responses in handling any issues. Your support has been truly appreciated. A special thanks to Ramoncito Pacia for the... See more
After hearing horror stories about how long it takes for deliveries to arrive, I emailed 73 with questions. They took a while to reply but when they did they were very helpful. I placed the orde... See more
I head the pleasure of picking up our new Super73 RX bike today. I must say that the experience, friendliness and expertise were as great as our recent visit when we made some test drives and a... See more
Company details
Written by the company
SUPER73 EUROPE SUPER73 B.V. is the official european subsidiary of SUPER73, Inc. In early 2020, Super73 opened its first overseas headquarters in Amsterdam, Netherlands. SUPER73 B.V. was established to manage EMEA operations, provide local customer support for a growing community, and carry over our brand mission. Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture. Founded in 2016 and based in Southern California, SUPER73 has led the charge in pioneering a new approach to help redefine the electric motorbike industry. By emphasizing thoughtful design, responsible manufacturing techniques, and local community engagement, the brand continually strives to grow and expand into a true industry leader.
Contact info
Industrieweg 61-63, 1115 AD, Duivendrecht, Netherlands
- +31208990462
- customercare-eu@super73.com
- eu.super73.com
3.6
Average
624 reviews
Hasn’t replied to negative reviews
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Client support takes 3 weeks to answer…
Client support takes 3 weeks to answer a simple request about cancelling the order, as you cannot cancel online by yourself.
Surprinsingly, I received the cancel order form after the allowed cancelling period.
Package delivery status does not work, the delivery arrived on a random day, not annonced, thankfully I was home.
23 May 2024
Stopped working after first firmware update
Had the bike for 2 days. I did drive 5 km. Made an firmware update and since then it stopped working.
Now i am waiting for more than a week for an answer from their support.
17 May 2024
The headlight of bike have a problem
The headlight of bike have a problem. It doesn't work. So i sent an email 3 times but u never reponse.
13 May 2024
Don’t buy it!
If I could turn back time I would never have purchased an electric bike from this company. The bikes are way too heavy and do not ride 25km/h, let alone when a person is on them that they ride that fast. In an incline you even have to go by foot. The service is also unacceptable. When I wanted to return the bike in person, this less than 24h after delivery, I heard nothing more from customer service. I absolutely do not recommend this bike and hope this is read by potential buyers. Do not buy it!
It is definitely not worth its money.
2 May 2024
Seamless customer experience
We wanted to get a fat bike for our son for some time and after extensive research Super 73 won us with their customer service and their great bikes as well. Honestly! Seamless customer experience. Thank you again Lloyd!
20 April 2024
Great bikes. No after sales support.
Great bikes. Poor delivery and inexistent after sales.
Late delivery, no notice. Had some questions re missing accessories, still waiting for answer.
4 April 2024
Everything
28 March 2024
What a feeling :)
If you are looking for an ebike that is not standard fare, this is the right place for you. Brilliant looks, good workmanship and extremely comfortable. No other bike gives you the feeling that comes across here. But as far as I am concerned, there is also a drawback: There is no base in Germany. I would have had to drive several hundred kilometers to test drive it. Otherwise, I would buy it again any time ;)
2 April 2024
Thank you very much for providing a new…
Thank you very much for providing a new battery. Now everything works perfect again.
26 March 2024
Bike seems to be really nice to rate
25 March 2024
I am very sad with my purchase
I am very sad with my purchase, it is of no use to me since I got the wrong bike model. Is there a way I can return it and order the accessories for my bicycle, mine is mine 🥹
19 March 2024
Would certainly not received my command…
Would certainly not received my command if I didn’t send email… more than a month after…
7 March 2024
Great support and the company stuff is…
Great support and the company staff is super cool and helpful, love my 🚴
28 February 2024
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