etyres Reviews 

24,731
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the process of purchasing tyres and booking fitting appointments online to be straightforward and easy, with competitive pricing often highlighted as a significant advantage. Reviewers frequently praised the efficiency and professionalism of the fitting service, noting quick turnaround times and helpful staff at the garages. However, some people experienced significant issues with the booking process, including garages not being aware of appointments or tyres not being delivered as expected. There were also instances of incorrect tyre fitting, such as a tyre being installed the wrong way, and frustration with customer service when trying to resolve these problems.

What people talk about most

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

Price

Customers consistently note positive experiences with price, often finding competitive and reasonable pricing... See more

Product

Customers had ambiguous experiences with product, with some praising the quick delivery of genuinely new... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues despite an initial easy online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First garage booked for fitting was no longer working with etyres so had to change garages. Original order was cancelled by etyres and a new order given. Had to chase for new order number for use at g... See more

Rated 4 out of 5 stars

I’m impressed with etyres! Their range of premium and budget tyres is fantastic, and the service is top-notch. I loved having the option to choose home delivery, and the website made it easy to compa... See more

Rated 4 out of 5 stars

Buying tyres from etyres was such a smooth experience. I ordered from Canada, and the online search made it simple to find the exact tyres I needed. Delivery to my door was fast, and everything arriv... See more

Rated 3 out of 5 stars

Price was good, ordering was easy and the tyre fitting centre was close . Car was booked in for Wednesday but no tyres arrive ,after a few calls e tyres confirmed they would be Thursday instead, which... See more


Company details

  1. Tire Shop

Written by the company

etyres have taken the headache out of buying new tyres. We are online stockists of brand new tyres, from leading premium and budget brands, committed to providing the same 5 star service that we have become renowned for. With our range of delivery & fitting options, it is easier than ever to get new tyres. Choose to have them delivered straight to your door with our home delivery option. Otherwise, search for a local garage or mobile fitter to do all the hard work for you. What’s more, with our online tyre search, it’s simple to find the right tyres to suit your requirements and budget.


Contact info

3.7

Average

TrustScore 3.5 out of 5

25K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.7

All reviews

(24,731)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

WOULDNT USE ETYRES AGAIN

Had purchased tyres and then booked a time of 1030 for fitting. Arrived for fitting after a 30 mile round trip to be told tyres wouldn’t be in until afternoon. Pointless being able to book a time if the tyres aren’t even there! Wouldn’t use etyres again

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company. It is a scam.

I ordered and paid for 4 tyres and fixed a fitting date with local tyre fitting garage. An hour before the allotted time the garage called to say only 2 of the four tyres had been delivered. I called eTyres and was told they needed to contact the delivery company. However, they couldn't use the telephone only email. Needless to say, 3 hours later and nothing from eTyres! I called them again - same story! I asked to speak to a manager but managers don't take calls! The delivery company doesn't take calls and eTyres won't tell me who the deivery company is. I asked for refund but was told that takes 6 days. I explained payment only takes 6 seconds!
So, now I am £400 out of pocket with no tyres and no money to go anywhere else meaning van is off the road and I'm losing more money every day.
This is one great big scam - avoid.

13 October 2025
Unprompted review
Rated 2 out of 5 stars

Sold slot that couldn't be fulfilled, slow refund

They took money straight away for a next day booking but garage called and said couldn't fulfil for over a week. When I contacted etyres to rebook somewhere else or cancel they were pretty slow: half an hour for an exchange of a dozen messages, and then told me it would be 6 days for a refund. That's the policy. Needs to be better for mistakes that they/garages make.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

I am writing to express my concern…

I am writing to express my concern regarding my scheduled appointment on 03/10/2025 at 09:30, which was unexpectedly canceled. Unfortunately, I received no prior notification by phone or email, and only learned of the cancellation when I arrived.

I was informed that the cancellation was due to the tyres being out of stock. While I understand stock issues can happen, I would have greatly appreciated timely communication, as this would have saved me both time and

3 October 2025
Unprompted review
Rated 1 out of 5 stars

FALSE ADVERTISIING COMPLETELY AVOID

Ordered 4 tyres at 08:30 am for a 12:30 fitting at a local garage. I paid slightly more to have it done " on day " when compared to deals elsewhere for "next day" or "48hr" time booking slots. Car was dropped off at garage and i returned 90 mins later, the tyres were not at the garage, but the garage did not inform me initially, they waited until I returned after the hour slot. The garage did however inform etyres who frankly were completely useless, they said they couldn't guarantee the tyres would be delivered within 6 days ( their refund process takes 6 days ) so I was in a hopeless position of not having the money nor a new set of tyres, and no guaranteed delivery time, they didn't offer an upgrade, a discount, it was almost as if it was totally acceptable on their behalf to falsely represent they could fit tyres on day and then also found it acceptable that I should then work with an indefinite/ indeterminate fitting time. Honestly beyond crap, useless. STILL NO TYRES, STILL NO OPTIONS, STILL NO DELIVERY TIME

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free service

My second time using this service. It’s been, once again, faultless. Special shout out to SETYRES (Epsom) for replacing 4 tyres and carrying out 2-wheel alignment - all in 30mins.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I showed up with car at the appointed time and left them to it for an hour or so. The correct new tyres were fitted and although there was an issue with adjusting the tracking (which I had also booked), this was amicably sorted out the following week.

The fitter gave me a call when they found that one of the tracking adjusters was seized, said they'd ordered a new one and advised me to come back and get the tracking sorted, which I did the following week.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Everything good!!

Easy to negotiate the etyres site, good choice of tyres both budget and name brand, competitive pricing and local next day fitting! Couldn’t ask for more!

26 September 2025
Unprompted review

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