etrailer Reviews 7,460

I placed an order with eTrailer.com and attempted to cancel within one hour — before it left their facility. Despite this, they shipped the product anyway. I then proposed multiple fair solutions: paying part of the return shipping, exchanging the product, or keeping it if the original shipping cost was refunded. All were rejected.

Instead, they demanded I destroy the brand-new item (a large RV cover), haul it to a dump or cut it up with knives, photograph it, and only then would they consider a refund. They refused to arrange a pickup or provide a prepaid return label.

Because of this, my money is tied up and I cannot purchase a suitable replacement. I found the process burdensome, unsafe, and entirely outside standard retail practices.

For anyone considering doing business with eTrailer.com, proceed very cautiously. Their customer service may say the right things, but their actions suggest they do not prioritize fair resolutions.

I hope this review helps others avoid the frustration I’ve experienced.

The 7k dump trailer hydraulic jack works great. The issue I had was there were no instructions in the box. After being unsuccessful finding a You Tube video, with the new style valve, I installed the valve the way it appeared it should be. The handle facing towards the dump or the jack. This did not work. I contacted etrailer and got a real person. They gave me the number to Stillwell. I didn't have much success with Stillwell but I was able to figure out the valve and hose configuration on my own. My hope is that they put instructions in the box or mark the valve so that this doesn't happen to anyone else. Overall etrailers customer service was great and the jack works awesome.

Response was quick and helpful in assessing my problem.

Robin answered my question promptly, which gave me the necessary info I needed.

Lazer replied with answer to the question in a timely manner. The expectation and the answer were in line.
Thanks

Very fast response to inquiry. Provided the information I was needing. Ty

Someone fraudulently used my credit card to purchase an item from etrailer.com. When notifying them, the customer service representative initially asked me what could they do about it! I provided the order number and told them it was in their best interest to follow up as the item was still in route. The representative did contact UPS to re-route the item but then had the audacity to suggest that I NOT report this to my credit card company because it would delay the refund process. WHAT! Should I sit back and let more fraudulent purchases be made? I find this company's follow-up to a fraudulent purchase unacceptable and caution others using this company.

Prompt professional response

I reached out to E-Trailer for information on a Ever Chill refrigerator that needed parts. Jesse was very helpful in directing me in the right direction to locate the parts I needed

Had my questions answered and products provided, including upgraded options. Was also to determine my measurements were wrong, so even saved me some struggling. Very happy.

I am very satisfied with the answers I got to my question

Order rubber grommets for my Furrion stove top. Thought I was getting 4 which is enough to do one burner. Little expensive at $8.50
No this was for one grommet plus $5 shipping. Total rip off

I was provided fast and reliable information from Jerred and was able to make an informed decision! Thanks for your help!

Answered my question and checked to make sure the item I had selected fit my application

What a terrible experience with etrailer. The product description leaves out important information that let me to choose the incorrect hitch. The hitch was shipped without a box and missing bolts. I paid an installer only to realize afterward that it was the wrong product. Customer service blamed me saying I should have called them to confirm. I strongly advise purchasing your product with a different retailer.

Jesse was very helpful in giving me advice on my brake controller issue.

Did not really get an answer to my question. Was looking for universal mounting brackets, not just Yakima

Robin made it easy to figure out what was needed to set my flat tow up on my RV. Very professional and detailed!!

Kate went the extra mile to get the answer that I needed.

from the get go I was a little put off, instead of just replying to my email I had to hit a link to go back to your website, the response I received was a little confusing and I tried to send a picture of what I have via the website but it would not let me, so I emailed it, it's a week later and I have not seen a response in my inbox, as I am writing this I check the website and find that he posted it on the website and did not reply directly to my email, he has offered a different solution based on the picture I sent, which will resolve my concern, my biggest complaint is the manner in which your company replies to consumer questions. I run a fleet with over 10,000 vehicles and pieces of equipment, we buy a lot of towing and other products that you sell, the way you operates deters us from dealing with you