etrailer Reviews 7,460

Quick answer

Canceled my order today after weeks of being lead on. I ordered a plow 12/17/25 said in stock, delivery 12/23/25. After many chats I received a email that it is being packaged and shipping is drop order and will receive by 1/17/26. I checked if it had shipped and it was back to waiting for stock. I contacted them and was told 4 more weeks. Enough was enough. I canceled the order

I appreciate the advice that I received and I feel like it was given thoughtfully. My response and follow up questions were answered and sensible reasons were given to back it up. It is obvious this company is knowledgable in the realm of roof racks, and I didn’t feel pressured at all to purchase or go forward with the products that Jerred recommended.

Expediant, friendly, and concise response to my question; even during the holidays (which was completely unexpected)!
BTW: Happy New Year!

Fast response and the item suggested is the one I found as well. Good to have confirmation.

Lazer answered my question promptly and thoroughly. For me, eTrailer has the items I need and the answers when I have questions.

Thanks Lazer, and eTrailer.

Jessie responded very quickly. Gave me the information i needed and what i was looking for.
Thanks

Robin answered my questions right away. Based on his quick response, I purchased a spare tire bracket and received within days. Needed to purchase longer galvanized bolts (5.5-inches) as my frame is 6.5 x 4.0 inches and the std 4.5 inch bolts were a bit short. Very happy with the fit and quality of the mount.
Steve

Very clear explanation of the hitch trailer receiver specifically designed to fit my car. Thank you again!

Very good advice and knowledgeable team members.

I had few questions about changing the pin box on my 5th wheel, and Jameson from e-trailer gave me all the info I needed and more. This guys know his business and he was a great help in my decision. Thank you so much to Jameson C

Robin was outstanding! Quickly answered my questions!

Although I did not receive all that I was hoping, what I got was everything you know about an engine heater product. It was more than product detail itemized and that was helpful.

Robin confirmed for me that I could use my existing brake controller on my new vehicle, with a few parts from eTrailer.

Quick Response! Jared provided quick and helpful answers to my questions about 5th wheel tripods directing me to a more appropriate tripod than the one I had been considering.

The support I got from Robin was fantastic. Robin understood my question and provided an easy to understand and useful answer. I ordered the product as soon as I read it! This is one reason we love E-Trailer and always try to buy things here first. Keep up the great customer support! It's appreciated. And Robin should get a raise. :)

Specific, knowledgeable information for my situation

I actually purchased the entire license plate with light after seeing it during the texting. I returned the license plate light and universal license plate saving money. Not sure the date but entered one close.

Robin had the answer I needed though it wasn't what I wanted to hear...not her problem. And she did give me a direction to go, so all is good.