Co-op Estate Planning Reviews 

6,447
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,523 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support received from knowledgeable advisors who make complex legal topics very easy to understand. Reviewers consistently mention that staff members are polite, empathetic, and always create a relaxed atmosphere without any sales pressure. People deeply appreciate the clear guidance and professional advice provided during consultations regarding estate planning, wills, and power of attorney. Consumers find the telephone and online meetings incredibly convenient, structured at a comfortable pace, and handled with great efficiency. Many individuals note that these thorough appointments successfully bring lasting peace of mind and complete clarity to important future decisions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, patience, and clear... See more

Service

People report positive experiences with service, highlighting professional and efficient consultations for... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that representatives are... See more

User experience

Customers report positive experiences with user experience, finding the process straightforward and... See more

Customer communications

Reviewers highlight satisfaction with the contact experience, noting how helpful it was to arrange an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more

Company replied

Rated 5 out of 5 stars

I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more

Company replied

Rated 5 out of 5 stars

Like most people, getting started on sorting out our affairs was always something to be done at a later date. When we finally got round to it, we were lucky enough to deal with Stuart Jenki... See more

Company replied

Rated 5 out of 5 stars

we both felt we had full trust and confidence in Jane Astley, it was a pleasure to do business with her, she was very warm and friendly, highly informative and wonderfully efficient. My wife who... See more

Company replied


Company details

  1. Legal Services
  2. Estate Planning Attorney

Information provided by various external sources

Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.

Co-op Estate Planning

Written by the company

Championing a better way of doing business for you and your community
As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(6,447)

2,378 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service. We would thoroughly recommend co-op…

We would thoroughly recommend co-op estate planning. The prep before our appointment was so helpful. Our advisor run through everything we needed to know before we made our decisions as to what products we wanted to go for. All in all an excellent service that we feel we could trust.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Jacqueline
Thank you for your wonderful comments; we truly appreciate your feedback. We are delighted to hear that we were able to assist you with your estate planning and that you found our service trustworthy and excellent. We will share your feedback with Jane and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

An excellent consultant who has a great…

An excellent consultant who has a great understanding and experience in the industry dealt with us. He covered everything that we need to know with great expertise.

16 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Idowu
Thank you for your comments, we truly appreciate your feedback. We are delighted to hear that we were able to assist you with such great expertise.
We will share your feedback with Stuart and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Easy and effective service from start…

Easy and effective service from start to finish. Every aspect of my Will planning was clearly explained and done with great empathy and understanding. I felt suitably informed to my the right decisions for me without any undue pressure. Would highly recommend their services

12 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Joanne
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you in such a clear and supportive manner.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

A daunting procedure made simple.

Aftab steered my wife and I through what, for us, was a daunting procedure and one which we had not encountered before. He did this with patience, understanding and total professionalism. We were left with the firm belief that we had chosen wisely when we decided to use the Co-op for this service.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Stephen
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to guide you through this process with patience and professionalism. We are glad you were satisfied with our service
We will share your feedback with Aftab and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Excellent service with everything…

Excellent service with everything explained clearly and precisely. I would have no hesitation in recommending Coop Estate Planning Services and especially Molly Rushton who dealt with my queries in a very professional manner

16 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Sean
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear we provided excellent service and clear explanations. We will share your kind words with Molly and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Had a detailed discussion withStuart…

Had a detailed discussion withStuart Jenkins from the Co op regarding my Will. All handled exceptionally well and did everything I required and advised appropriately.

Would highly reccomend there service.

16 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Damon
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we were able to assist with your Will and that you were satisfied with our service. We will share your feedback with Stuart and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

I was very impressed with the service…

I was very impressed with the service provided by wonderful
Lady by the name of
Amrita Bhamra, who was full of knowledge on making a wills.

16 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Narinda
We are so glad to hear you had such a positive experience with our service and found our team knowledgeable. Thank you for sharing your kind feedback!
We will pass your review to Amrita and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

A thorough review of our circumstances in producing our wills.

We had an excellent revie with Aftab Tayub about our circumstances and requirements regarding the creation of our will.

Aftab showed an excellent understanding of our situation and recommended the best type of will to protect our assets for ourselves, our children and other family. He always made sure we understood everything and checked if we had any questions before moving on.

He was very personable and professional throughout.

16 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear N Bacchus
Thank you for your wonderful feedback. We are so pleased to hear that we were able to provide such a clear and professional experience regarding your will and estate planning. We appreciate your kind words.
We will pass your review to Aftab and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Mr Stuart Jenkins was very helpful.

Mr Stuart Jenkins was very helpful and put us at ease helping to guide us through what initially seemed a complicated business.
Stuart was very patient and guided us through every detail in a very professional manner making sure that we understood each step of the process as he explained it to us.
He had a very pleasant way about him and did not get agitated when he had to repeat a couple of things to make sure we understood fully the implications of certain actions.
We would highly recommend Co-op Estate Planning Services and if you are lucky enough to be assisted by Stuart Jenkins you will be in safe hands.
Mr & Mrs Henning.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Ray
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such clear guidance and make a potentially complex process feel much more manageable. We are pleased that you found our service professional and reassuring.
We will pass your review to Stuart and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

This afternoon I purchased a Will…

This afternoon I purchased a Will through the Co-op online. I received impartial advice that was straightforward and easy to understand and given to us in a relaxed manner. Our options were given by Hab Rahman in a professional manner throughout the video call.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Christopher
We are so pleased to hear you had such a positive experience with our online Will service. We appreciate your kind words about the clear advice and professional assistance you received. Thank you for sharing your feedback.
We will pass your review to Hab and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

our consultant Andrew Ford was…

our consultant Andrew Ford was extremely knowledgeable, professional and helpful. Andrew took the time to answer our questions with professional and honest advice. we would highly recommend using this service.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Gavin
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear we could assist with your future wishes and that you were satisfied with our service. We will share your feedback with Andrew and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Friendly prompt meeting ,everything was…

Friendly prompt meeting ,everything was clearly explained ,I was dreading a long drawn out meeting but the time flew by,was recommended this service by a friend

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Bob
We're so glad your meeting was prompt and clear! It's wonderful to hear that the time passed quickly and that a friend's recommendation led you to us.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Leiya was fantastic

Leiya was fantastic! Talked us through every step of the way. Very patient and informative. Thank you

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Emma
Thank you for your feedback. We're so pleased we could assist you and that you were satisfied with our service.
We will share your feedback with Leiya and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Estate Planning Call

We had our call with Surina, it was excellent. Everything was covered thoroughly and professionally, guided us perfectly, no details left out. Can be difficult to have these conversations, and there’s so much to consider which is a bit overwhelming. I felt confident about our choices thanks to Surina

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Liam
Thank you for your kind feedback. We are so pleased to hear that our colleague provided excellent, thorough, and professional guidance. We understand that these conversations can be overwhelming, and we are glad that we could help you feel confident about your choices.
We will share your feedback with Surina and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Paul was personable and professional…

Paul was personable and professional and clearly explained the process and options open to me.
I’d definitely recommend.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Good Morning
Thank you for your feedback. We are delighted to know our clear explanations and professionalism were helpful. We appreciate your recommendation!
We will share your feedback with Paul and the team.
Kind regards
Owen
Customer Services

Rated 4 out of 5 stars

Excellent service – professional, clear, and supportive

I had a really positive experience with Co-op Legal Services, thanks in particular to Hassan. From the start, he took the time to explain the entire process clearly and professionally, making everything easy to understand.
He was extremely patient and thorough, ensuring I felt comfortable at every stage. I especially appreciated that all fees were explained upfront—there were no hidden costs, which gave me real confidence in moving forward and making informed decisions.
Hassan was also very polite and friendly throughout, guiding me step by step and always making me feel supported. I genuinely felt cared for, which made a big difference during what can often be a stressful process.
Overall, I felt confident in the decisions I made thanks to his guidance, and I wouldn’t hesitate to recommend Co-op Legal Services.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Samantha
We are so pleased to hear about your positive experience. It is wonderful to know that our clear explanations and transparent fee structure made you feel confident and supported throughout the process. We truly appreciate your kind words and recommendation.
We will share your feedback with Hassan and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

An enjoyable experience

The time I spent with the member of Co-op Estate Planning staff (Wai-Hah-li) assigned to help me with the writing of my will was a really enjoyable experience! ‘Harley’, as she introduced herself, was extremely pleasant, a good listener, very good at explaining complex issues, and ideally suited to this kind of work with people. Her personal charm and easy manner, combined with her outstanding grasp of the technicalities of will-writing, made what could have been a difficult process a genuine pleasure to be involved in. Thank you, Co-op for employing such a gifted agent!

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Reg
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that your experience was so positive and that you found our colleague to be so helpful and skilled. We will share your kind words with Harley and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Great advice put simply.

Shaun was extremely helpful and explained everything very clearly.
Asking throughout if we had any questions and allowed a little break for us to take his advice in properly.
Just made us both feel that we were making the right decision, thank you Shaun.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Lainey
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Shaun and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

During our conversation regarding…

During our conversation regarding estate planning, Shaun was very informative and his patience was very much appreciated.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Deborah
Thank you for your comments. We are delighted to hear that we were informative and patient during your estate planning conversation.
We will share your feedback with Shaun and the team.
Kind regards
Owen
Customer Services

Rated 5 out of 5 stars

Friendly and professional

Aftab came across as a friendly, understanding, professional agent,from a trusted company, who guided me through the process and put my mind at ease, that I have put my affairs in order. Can't recommend highly enough.

15 June 2026
Unprompted review
Co-op Estate Planning logo

Reply from Co-op Estate Planning

Dear Jim
We truly appreciate your kind words. We are so pleased to hear our team provided professional, understanding guidance, putting your mind at ease. Thank you for your high recommendation. We will share your review with Aftab and the team
Kind regards
Owen
Customer Services

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