We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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Review summary
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I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more
Company replied
Like most people, getting started on sorting out our affairs was always something to be done at a later date. When we finally got round to it, we were lucky enough to deal with Stuart Jenki... See more
Company replied
we both felt we had full trust and confidence in Jane Astley, it was a pleasure to do business with her, she was very warm and friendly, highly informative and wonderfully efficient. My wife who... See more
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Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Options clearly and professional friendly service.
Jayne clearly explained all the relevant options to us and we were very pleased with the professional service offered. Would definitely recommend Co op Legal Services.
25 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear JF
Thank you for your feedback. We are delighted to hear that we clearly explained your options and provided professional service. We appreciate your recommendation.
We will share your kind words with Jayne and the team.
Kind regards
Owen
Customer Services
Janet was extremely helpful…
Janet was extremely helpful , a good listener and very understanding during our conversation. She helped me to feel comfortable especially when I mentioned that I have dyslexia. It's not the easiest subject to discuss but one that needs doing and I highly recommend the team at Co-op Estate Planning.
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lou
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a supportive and understanding service. We will share your kind words with Janet and the team.
Kind regards
Owen
Customer Services
Andrew Ford is true professional
Andrew Ford is true professional at his job , we did some home work on will & lpa services and we where amazed of his knowledge and advice ,
this really does matter and looks after partner your children and grandchildren
so they can greave on you passing and not worry about the estate
Ta Andrew
25 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Greg
We are so pleased to hear such positive feedback about the knowledge and advice provided. It's wonderful to know we could help bring peace of mind regarding your estate planning. Thank you for sharing your experience.
We will pass on your kind words to Andrew and the team.
Kind regards
Owen
Customer Services
Good professional advice.
Professional advice given for writing my Will and options explained to me that I didn’t know/might not otherwise have considered. Gethin was very clear and listened to my questions and gave thorough and clear answers to everything and didn’t mind repeating detail which he did patiently! I felt confident in the process and very happy with the service.
29 May 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sera
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such clear and helpful advice for your Will and that you felt confident in our service. We will share your kind words with Gethin and the team.
Kind regards
Owen
Customer Services
Good
Good, clear communication and lots of reassurance throughout the process
24 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Laura
We are delighted to know our clear communication and reassurance were helpful throughout the process.
Kind regards
Owen
Customer Services
Great Service
Sarah at CLS was absolutely amazing, so professional and explained everything so simply that it left us with very clear peace of mind, especially after being let down by a local solicitor who actually lost our details!
Very thorough and professional, I would highly recommend.
24 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lynette
Thank you for your wonderful feedback. We are so pleased to hear that we provided such professional and clear explanations, giving you peace of mind. We are glad we could assist you so thoroughly.
We will share your kind words with Sarah and the team.
Kind regards
Owen
Customer Services
So helpful
Really helpful chat with pleasant gent who guided me through my questions. No pressure just helpful advice
24 June 2026
Unprompted review
Reply from Co-op Estate Planning
Good Morning
Thank you for your comments; we appreciate your feedback. We are so pleased we could help with your questions and offer helpful advice.
Kind regards
Owen
Customer Services
Easy to understand
Easy to understand, clear and concise and checked if we understood.
24 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Ian
We appreciate your feedback. We are delighted to know our clear communication helped you.
Kind regards
Owen
Customer Services
having a( trust )in co op
everything explained in plain language,queries answered
fully ,
23 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear John
We are so glad our explanations were clear and all your queries were answered. Thank you!
We will share your kind words with Anthony and the team.
Kind regards
Owen
Customer Services
Allison was extremely knowledgable and…
Allison was extremely knowledgable and took the time to listen and explain everything to us in great detail.
22 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jessica
We're so glad to hear our team provided such a detailed and helpful experience. Thank you for your wonderful feedback!
We will share your kind words with Allison and the team.
Kind regards
Owen
Customer Services
Advice and Information
The advice and information was delivered with clarity and expertise. I was very impressed with Surina
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Der Richard
Thank you for your feedback. We are so pleased to hear that our advice was clear and expertly delivered.
We will share your kind words with Surina and the team.
Kind regards
Owen
Customer Services
Fantastic and Professional Customer service from Yasmin.
Yasmin was fantastic throughout my Will and Estate Planning process. She made what could have been a complicated process feel straightforward and stress-free. I felt listened to throughout and confident that my wishes were properly understood and documented. I highly recommend her services.
Thank you Yasmin!
16 June 2026
Unprompted review
Reply from Co-op Estate Planning
Good Morning
Thank you for your wonderful feedback. We are so pleased to hear that we made your Will and Estate Planning process feel straightforward and stress-free. We are glad we understood and documented your wishes properly.
We will share your kind words with Yasmin and the team.
Kind regards
Owen
Customer Services
Great service, convenient and clear
Our will making appointment was very thorough, we were able to ask as many questions as required to ensure we were purchasing the correct product for us. We were encouraged to consider all scenarios and were able to take the time to make our decisions without pressure. Our consultant, Stuart Jenkins, was knowledgable and patient with us.
23 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Eve
Thank you for your kind feedback. We are so pleased to hear that your will-making appointment was thorough and that you felt encouraged to consider all scenarios without pressure. We are glad our consultant was knowledgeable and patient, ensuring you had the time to make your decisions.
We will share your kind words with Stuart and the team.
Kind regards
Owen
Customer Services
Great Service from Co-op Estate Planning
We received excellent service from Co-op Estate Planning. Karen was knowledgeable, professional and extremely patient throughout the process. She took the time to listen carefully to our wishes, explained everything clearly and ensured that our Will was prepared exactly as we wanted.
Co-op Estate Planning was recommended to us by friends and we are very pleased that we chose their service. The whole experience was straightforward and reassuring. We would not hesitate to recommend Karen and Co-op Estate Planning to anyone looking for expert and reliable estate planning advice.
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Good Morning
Thank you for your wonderful feedback. We are so pleased to hear that our service was excellent and that we could assist you with your estate planning needs. We are glad that the process was straightforward and reassuring, and we appreciate your recommendation.
We will share your kind words with Karen and the team.
Kind regards
Owen
Customer Services
Calum Mayneord - extremely helpful
Calum Mayneord Was extremely helpful, patient and understanding when helping us with our Will and Power of Attorney.
He spent a lot of time with us reviewing our options and advising us. We would highly recommend using this service.
22 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mrs Royd
Thank you for your wonderful feedback. We are delighted to hear that our colleague was so helpful, patient, and understanding while assisting with your Will and Power of Attorney. We appreciate your recommendation.
We will share your kind words with Calum and the team.
Kind regards
Owen
Customer Services
The service was easy and efficient and…
The service was easy and efficient and a sensible price. Couldn't have made a tough task easier. Thanks to Tom W for guiding us through the process. Would use again.
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Thomas
Thank you for your comments; we truly value your feedback. We are delighted we could make a challenging process easier and more efficient for you.
We will share your kind words with Tom and the team.
Kind regards
Owen
Customer Services
Adviser very pleasant and helpful…
Adviser very pleasant and helpful explaining everything very clearly taking time and making sure I understood everything
23 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Arthur
We're so glad our adviser provided clear, helpful explanations. Thank you for sharing your positive experience with us!
Kind regards
Owen
Customer Services
Fantastic and professional service
We had the pleasure of working with Yasmin Rahmouni, who provided very thoughtful and helpful advice. She analysed our situation and provided very aligned advice to our needs and requirements, and was very patient in explaining all of the different elements in very straightforward terms. I will certainly be recommending Co-op Estate Planning Services to all of my friends and family. Many thanks again for the wonderful service.
22 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Dorian
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such thoughtful and helpful advice, tailored to your needs. We are pleased that you found our explanations clear and straightforward. We will share your kind words with Yasmin and the team.
Kind regards
Owen
Customer Services
Very personable and Clear
Andrew Ford was brilliant and very clear explaining everything to us and giving real life examples. A very worthwhile and helpful session and he is very personable and relaxes his clients.
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear MA Carreiro
We are so pleased to hear you had such a worthwhile and helpful session. We truly appreciate your kind feedback and are glad we could make things clear.
We will share your kind words with Andrew and the team.
Kind regards
Owen
Customer Services
Thank you Tom A for walking us through…
Thank you Tom A for walking us through what it all
Means and what’s best for us. Meeting us after work via Teams slotted into our lives. The cost is actually incredibly good value when you consider the extent of the terms they support us with. Thank you
18 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Victoria
We are so pleased to hear we could assist you with your needs and appreciate your kind words. It's wonderful that our flexible scheduling worked for you.
We will share your kind words with Thomas and the team.
Kind regards
Owen
Customer Services
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