We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more
Company replied
Like most people, getting started on sorting out our affairs was always something to be done at a later date. When we finally got round to it, we were lucky enough to deal with Stuart Jenki... See more
Company replied
we both felt we had full trust and confidence in Jane Astley, it was a pleasure to do business with her, she was very warm and friendly, highly informative and wonderfully efficient. My wife who... See more
Company replied
Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leiya was very knowledgeable and…
Leiya was very knowledgeable and articulate in describing co-op services associated with developing the will, no hard sale, just the facts to meet our needs, 10/10.
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear AT,
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to offer assistance with regard to your future needs and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Quick, friendly service
My partner & I wanted advice with regard to our individual estates after we get married get in September
Chloe was very amenable. She very quickly understood our situation and helped us complete the necessary paperwork to go onto the next step. All very friendly & efficient. Thank you 😊
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jane,
Thank you for your kind feedback. We are so pleased to hear that we quickly understood your situation and helped you with the necessary paperwork. We are glad you found our service friendly and efficient. We will share your review with the team.
With kind regards
David (Customer Services)
I'm very happy for the good work
I'm very happy for the good work, you are the best and you took time to explain it very well for me. I will recommend you to anyone who needs help.
Regards
Mr Kwesie
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lawrence
Thank you for your kind words. We are delighted to hear that you are happy with our service and that we were able to explain everything clearly for you. We appreciate your recommendation.
With kind regards
David (Customer Services)
Excellent service
We had a very good experience, all our questions were answered professionally and the whole process of planning our Wills, was straight forward.
Gitesh was brilliant, he explained everything clearly and thoroughly.
29 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Debbie,
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to assist in such a clear and thorough manner and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Estate Planning on a Vedio Call!
We had a vedio conference call with Andrew Ford for the purpose of our estate planning. We found Andrew very easy to speak with and his demeanor was very empathetic. His attitude and professionalism made what could have been a difficult discussion easy! I have no hesitation in recommending the Co-op's Estate Planning service.
29 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Karim,
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that your meeting was conducted in such a professional manner and that you were satisfied with our Estate Planning service as a result. We will pass on your feedback to the team.
With kind regards
David (Customer Services)
Jackie Reeve held our hands throughout…
Jackie Reeve held our hands throughout our estate planning needs and provided holistic advice and highlighted several other areas of our financial position that we should consider restructuring or reviewing in the near future. I can not recomended her highly enough
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sunil
We are so glad to hear that our team provided such comprehensive support and valuable advice for your estate planning needs. Thank you for your wonderful feedback.
With kind regards
David (Customer Services)
When Life Throws A Curveball
After a recent unexpected major health issue, both myself and my partner decided we needed a will in place to safeguard us and our family in the future. We spoke with Paul Hyatt who offered good advice based on our situation and the best solution to suit our needs. Thanks to Paul and the team for their professional and helpful service. Would highly recommend.
11 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Andy,
We are so pleased to hear we could provide such helpful and professional service during a challenging time. It's wonderful to know we assisted you in safeguarding your family's future. Thank you for your kind recommendation.
With kind regards
David (Customer Services)
Made to feel at ease by Nigel Prior
Made to feel at ease by Nigel Prior of Coop Estates. Explained his role and what we were going to do.
At no point did we feel confused and uncertain in the process.
Explained what would happen next and approximate timeline.
25 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Kate
We're so glad to hear we made you feel at ease and kept you informed throughout the process. Your positive feedback means a lot to us. Thank you for sharing your experience!
With kind regards
David (customer Services)
Discretionary Trust Will
Jackie Reeve was my Estate Planning Consultant, she was very easy to talk to, very knowledgeable, thorough & explained everything very clearly thank you!
23 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Alison
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to the team.
With kind regards
David (customer Services)
Janet was excellent
Janet was excellent. Very thorough and made me feel my affairs really mattered.
25 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jenny
We appreciate your feedback. We are glad we could make you feel valued.
With kind regards
David (Customer Services)
Sarah gray made the experience as… information and professional.
Sarah gray made the experience as smoothly as possible. I really appreciated her explanation of terms we didn't understand. Very knowledgeable of her job, she has an amazing smile which made us feel at ease.
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear CeCe
Thank you for your wonderful feedback. We are delighted to hear that we made your experience smooth and that our explanations were helpful. We appreciate your kind words.
With kind regards
David (Customer Services)
Andrew Ford
Andrew Ford, Co-op Estate Planning Consultant, provided excellent service and advice. He was friendly, knowledgeable and informative and the information and advice he gave was clearly explained and pertinent. He is reassuring and efficient and he immediately put us at ease. He answered all our questions fully and clearly. I am very happy to recommend him unreservedly to anyone seeking sound advice on estate planning.
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Pat,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that we were able to provide such excellent and clear advice, and that you were satisfied with our estate planning service. We will share your feedback with the team.
With kind regards
David (Customer Services)
First class service look no further
Andrew has a very pleasant manner which put me at ease after thinking that estate planning was very complicated. He explained everything in a clear concise manner which was easy to understand and he told me of what my options could be. I found out things that previously I was unaware of in will writing. He certainly knows his stuff and I am so glad I’ve found him. I whole heartedly recommend Andrew and the Co-op estate planning and will writing service.
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear David,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that we were able to assist you in such a clear and helpful way, and that you were satisfied with our estate planning service. We will share your feedback with the team.
WIth kind regards
David (Customer Services)
Paul was most professional
Paul was most professional, to the point and answered all of our difficult questions. We were recommended Co-op, and we will always seek this service should we need it again. Thank you Paul, you made a difficult journey easy and as enjoyable as possible.
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Tim,
Thank you for your wonderful feedback. We are so pleased to hear that our colleague's professionalism and clear answers made a difficult journey easier for you. We appreciate your recommendation.
With kind regards
David (Customer Services)
Stuart Jenkins was excellent
Stuart Jenkins was excellent. He explained everything very thoroughly and answered any questions I had. He was very pleasant and friendly, while also being very helpful. He could not have made me feel more relaxed and I feel very confident about my will.
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mrs Stigner,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel confident about your will. We will share your feedback with the team.
With kind regards
David (Customer Service)
Sarah was amazing
Sarah was amazing, she went through the full process , explaining everything at each stage.
We left a lot more confident with a better understanding on the subject.
26 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Espoir,
We truly appreciate your feedback. We are delighted to know that our team provided such clear explanations, leaving you more confident and informed.
With kind regards
David (Customer Service)
Professional and reassuring
The Co-Op Estate planning service was professional, clear, and extremely helpful. It was also great value for money, and left me feeling very reassured. I would really recommend this service to anyone who is looking to prepare a will.
24 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Merielle
Thank you for your kind feedback. We are so pleased to hear that our service was professional, clear, and helpful, and that you felt reassured. We appreciate your recommendation.
We will share your kind words with Caroline and the team.
Kind regards
Owen
Customer Services
Very informative meeting
5 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sarah
Thank your 5 Star review and recommendation.
Kind regards
Owen
Customer Services
Options clearly and professional friendly service.
Jayne clearly explained all the relevant options to us and we were very pleased with the professional service offered. Would definitely recommend Co op Legal Services.
25 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear JF
Thank you for your feedback. We are delighted to hear that we clearly explained your options and provided professional service. We appreciate your recommendation.
We will share your kind words with Jayne and the team.
Kind regards
Owen
Customer Services
Janet was extremely helpful…
Janet was extremely helpful , a good listener and very understanding during our conversation. She helped me to feel comfortable especially when I mentioned that I have dyslexia. It's not the easiest subject to discuss but one that needs doing and I highly recommend the team at Co-op Estate Planning.
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lou
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a supportive and understanding service. We will share your kind words with Janet and the team.
Kind regards
Owen
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.