The customer rep was very patient with me and after I had spent 3 hours trying to get verified, she was able to get it done. BUT you need to fix your software, it sucks. I tried uploading drivers li... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently sold my business assets through Escrow.com and had a good experience. The platform gave me peace of mind by handling the transaction securely. Their customer service team was excellent, alw... See more
Company replied
So initially, I had trouble getting my funds because the bank details were not accepted. But thankfully, Dean, the Ops manager, came to the rescue, was on the call with me for minutes trying to help a... See more
Company replied
Escrow.com is a very reliable, diligent, and well structured platform, and it's assisted in about half a dozen transactions. I'd definitely recommend it for digital/remote transfers. Also, a huge t... See more
Company replied
Company details
Written by the company
Headquartered in San Francisco, CA, Escrow.com and its operating subsidiaries provide online escrow services that facilitate and accelerate e-commerce by assuring secure settlement. Escrow.com is a privately held company that has pioneered the process of online escrow services. The Company, founded in 1999 by Fidelity National Financial, has established itself as the leading provider of secure business and consumer transaction management on the Internet. Escrow.com reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. Escrow services are provided by a licensed and regulated escrow company. "The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, 1-888-784-0136." nmlsconsumeraccess.org
Contact info
180 Montgomery St, Suite 650 , CA 94104, San Francisco, United States
- escrow.com
3.6
Average
1K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
We recently completed an acquisition...
We recently completed an acquisition through Escrow.com. We had a very good experience working with them.
Hazel who assisted us through the closing was very professional, knowledgeable and quite responsive. The Customer Service we interacted with were also very responsive and supportive.
4 March 2026
Unprompted review
Reply from Escrow.com
We're delighted to hear that your acquisition through Escrow.com went smoothly. Hazel will be very happy to know that her professionalism, knowledge, and responsiveness made a positive impact during your closing process.
We also appreciate your kind words about our Customer Service team. Providing timely and supportive assistance is always our goal. Thank you for trusting Escrow.com with your transaction!
Stay away from Escrow.Com
A domain registration for under 300.00 has become a nightmare…The software for uploading ID is horrible….You cannot upload more than one side of a Drivers’s license at a time….and they want you to hold ID with your hand next to your face…Ridiculous….Then they need proof of PayPal payment even though the payment goes directly to them !!!!
Finally more verification if you send a check from your business account….A simple low dollar transaction has taken a week so far…..Horrible communication on top of this…..There are other escrow services….I have informed the domain agent about my problems…..IF YOU HAVE A OPTION STAY AWAY FROM THIS TERRIBLE ESCROW SERVICE……
Customer satisfaction should always be the priority in any business transaction over process….Escrow.com will be a much better Company when they take customers satisfaction seriously rather than just “process” I have had less problems buying a house going thru escrow for 500,000.00 than a 275.00 transaction with escrow.com
1 March 2026
Unprompted review
Reply from Escrow.com
Thank you for sharing your feedback. We understand how verification requirements and documentation requests can feel frustrating, particularly for smaller transactions. Escrow.com applies identity and payment verification procedures to meet regulatory and security obligations, and we’re unable to discuss account-specific details publicly. We encourage you to continue working with our Customer Support team through official channels so your concerns can be reviewed further.
One of your support person (May C) Give me hope
One of your support person (May C) just contacted me and confirmed to me that the payment was successfully returned, so I'm writing positive feedback here with 5 star.
Please note that your support didn't yet confirmed me about proceeding my payment to wise account and I'm still waiting.
Please proceed with the following
Case id: 1619451
Transaction id: 13153622
3 March 2026
Unprompted review
Reply from Escrow.com
Thank you for updating your review and for the 5-star feedback — we truly appreciate it.
We're glad to hear that May C. was able to assist and confirm the return of the payment. Regarding the transfer to your Wise account, our team will continue to coordinate the necessary steps and provide you with updates through the appropriate support channel.
Thank you again for your patience and for choosing Escrow.com.
This company has the worse customer…
This company has the worse customer service, and has intentionally held up my verification process for a month refusing to escalate to management. I made my request on February 3rd and to date still can’t get this resolved as of February 27th. I have asked the same questions multiple times in writing only to be ignored. I’m still trying to get through this process just to make a purchase that’s less than $500. There has to be a better option than this company.
3 February 2026
Unprompted review
Reply from Escrow.com
We’re sorry to hear about your experience and understand how prolonged verification delays can be frustrating. Escrow.com applies required verification and compliance procedures to protect users and transactions, and we do not intentionally delay account reviews. For privacy and security reasons, we’re unable to discuss account-specific matters publicly, but we encourage you to continue working with our Customer Support team through official channels so your case can be reviewed further.
The response was quick and effective.
25 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We’re pleased to hear that you found our response quick and effective, and we appreciate your trust in Escrow.com.
Spoke with Karl the last two evenings…
Spoke with Karl the last two evenings and he was amazingly helpful. Would love to work with him again as he is amazing.
25 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your kind feedback. We’re glad to hear that Karl was able to provide such helpful support and make your experience a positive one. We truly appreciate your trust in Escrow.com and will be happy to share your comments with him.
I received prompt and highly…
I received prompt and highly professional assistance from Hazel. She has just been assigned as my new Account Manager, and I’m genuinely pleased to have someone of her caliber as our point of contact for all future transactions with Escrow.com. Her responsiveness, clarity, and professionalism have made an excellent first impression.
24 February 2026
Unprompted review
Reply from Escrow.com
Thank you for sharing your experience. We’re delighted to hear that Hazel has made such a strong first impression and provided prompt, professional support as your new Account Manager. It’s great to know her responsiveness and clarity have already added value, and we look forward to supporting your future transactions with Escrow.com.
MJ was a reliable and informative…
MJ was a reliable and informative provider of information.
24 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We’re glad to hear that MJ provided reliable and informative support throughout your experience. We appreciate you taking the time to share your kind words about Escrow.com.
15 years!
Been working with them for 15 years and have completed countless sales and millions of dollars worth of transactions.
Most of the issues come from people not following directions for verification. If you follow the directions, it is smooth sailing.
23 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your continued trust over the past 15 years. We truly value your long-standing partnership and are pleased to hear your transactions have consistently gone smoothly. We appreciate your perspective and your confidence in Escrow.com.
payment in review forever
payment in review forever. staff unhelpful.
24 February 2026
Unprompted review
Reply from Escrow.com
We’re sorry to hear about your experience and understand how delays during payment review can be frustrating. Escrow.com follows required verification processes to ensure transactions are handled securely. Please contact our Customer Support team through official channels so your case can be reviewed further.
Snappy
Snappy, accurate, helpful responses to inquiries. Met our needs immediately!
19 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We’re glad to hear our team provided prompt, accurate, and helpful support to meet your needs. We truly appreciate your trust in Escrow.com.
Very responsive & supportive team
Very supportive team, handles a unique custom request of earn out payments for buying a business depending on several factors. Handled it quickly and professionally.
Very responsive as wel.
17 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your thoughtful feedback. We’re pleased to hear that our team was able to support your custom earn-out arrangement efficiently and professionally. It’s great to know you found the process responsive and well handled, and we appreciate your trust in Escrow.com.
Slow, slow, slow
Slow, slow, slow. Suspect this is intentional to capture and milk funds for as long as possible. Escrow need cypto workflows to speed things up.
17 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand that processing times can be frustrating, and we want to assure you that Escrow.com does not delay transactions intentionally. Processing and verification steps are in place to meet security and regulatory requirements. If you have specific concerns about a transaction, our Customer Support team is available through official channels to assist further.
Very outdated verification system and…
Very outdated verification system and rude; I am completely disappointed. Without any prior notice, the account was locked, which is ridiculously unfair.
6 February 2026
Unprompted review
Reply from Escrow.com
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how an unexpected account restriction can be concerning. Escrow.com applies required verification and security measures to protect users and transactions, and we’re unable to discuss account-specific matters publicly. We encourage you to contact our Customer Support team through official channels so your case can be reviewed further.
Secure Transactions Made Simple
Great idea for secure transactions for small to medium sized business. Will definitely use in future!
12 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We’re glad to hear that Escrow.com provided a secure and simple solution for your transactions, and we look forward to supporting your future business needs.
Worked as intended and worth the money
I mean it was pretty simple and operated as intended. The only reason it's not 5 stars is because we were told the domain would unlock on a particular day and we agreed that escrow.com would contact us when that happened. I waited until the next day and contacted them, and that prompted all appropriate actions quickly. Really good, but not quite 5 stars ;)
8 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your thoughtful feedback. We’re glad to hear the transaction worked smoothly overall, and we appreciate you highlighting the communication gap regarding the domain unlock update. Your comments are valuable and help us improve coordination and follow-through. Thank you for choosing Escrow.com — we hope to deliver a full five-star experience next time.
Domain acquisition.
I recently worked with Hazel on a domain acquisition that closed over a three-day period, and I couldn’t be more impressed with how she handled everything from start to finish.
She was consistently available whenever I needed clarification, updates, or guidance. What really stood out was her follow-through — every single thing she said she would do, she did. No chasing, no guessing, no gaps in communication. She stayed proactive, followed up at the right times, and kept the process moving smoothly.
Domain transactions can sometimes feel uncertain or drawn out, but Hazel made it feel structured, transparent, and under control the entire time. Professional, responsive, and dependable — exactly what you want when acquiring a high-value asset.
Highly recommend working with her.
11 February 2026
Unprompted review
Reply from Escrow.com
We sincerely appreciate you taking the time to share this detailed experience. It’s great to hear that Hazel’s communication, reliability, and proactive approach helped make your domain acquisition smooth and well-coordinated. We’re proud to have team members who provide that level of professionalism and care, and your recommendation truly means a lot to us.
Exceptional Service on a High-Value Domain Deal
Hazel from the Escrow.com Domain Name Holding Team provided outstanding support in a complex, high-value (six-figure) deal. She was always extremely helpful and solution-oriented — even despite suffering from migraine attacks - Top!
3 February 2026
Unprompted review
Reply from Escrow.com
Thank you for your thoughtful feedback. We’re delighted to hear that Hazel provided outstanding and solution-oriented support throughout your transaction, especially during a complex, high-value deal. Your recognition means a great deal, and we truly appreciate your trust in Escrow.com.
Safe & smooth service
I used Escrow.com in 2021 to buy a domain and again in 2026 for another purchase. Both times, the process was safe, smooth, and worked perfectly. Highly recommended.
Special thanks to Hazel for the great support this time. She answered all my questions quickly and helped keep everything moving fast.
5 February 2026
Unprompted review
Reply from Escrow.com
Thank you for sharing your experience and for choosing Escrow.com again. We’re glad to hear both transactions were smooth and secure, and we appreciate your continued trust in our service. We’ll also be happy to share your kind words with Hazel for her excellent support.
Reply from Escrow.com
Thank you for your feedback. We’re pleased to hear that May C. provided professional and dedicated support, and we appreciate you taking the time to share your experience with Escrow.com.
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