Ergonomist Reviews 

576
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 357 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, noting how items like ergonomic chairs and pillows provide significant comfort and support. Many people appreciate the thoughtful design and stability of the items, which are often described as easy to set up and use. Reviewers also highlight the overall positive user experience, with products like standing desks and walking pads being game-changers for daily routines. However, some customers also noted significant issues with delivery services. People reported chaotic processes, missed delivery timescales, and damaged items arriving, sometimes after multiple re-routes or delays. Additionally, a few other people also felt that customer service was problematic, citing unresponsiveness, difficulties with returns, and issues with collecting faulty products.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

People report positive experiences with quality, with many reviewers praising the high quality of products... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising the quick delivery... See more

User experience

Clients share positive opinions on user experience, with many finding products easy to assemble, set up, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting negative... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product and price point are both superb. The height adjustable desk and walking pad are well built and sturdy with good instructions. Customer service reps were reactive and aimed to be help... See more

Rated 5 out of 5 stars

I definitely sleep better. In fact I can't actually remember lying awake since using it. The pillow is extremely comfortable and moulds to your head without being too firm or too soft. The side s... See more

Rated 5 out of 5 stars

This ergonomic chair is the first that has made a huge difference to my sciatica - it really is quite life changing. I have tried many backless chairs before but none have really worked, until th... See more

Rated 5 out of 5 stars

Easy to order, prompt delivery. Quick assembly. Counts distance, time and calories used. Perfect to keep my circulation going which prevents fluid build up in my lower legs. I looked at electronic dev... See more


Company details

  1. Office Furniture Store

Written by the company

Ergonomist offers a thoughtfully curated selection of top-quality products. From ergonomic chairs, monitor arms, health and wellness products and a range of accessories that encourage movement, good posture and productivity, we've got you covered! Our range also includes accessories like, monitor stands, and back stretchers - all designed to make your daily activities more comfortable and enjoyable.


Contact info

4.0

Great

TrustScore 4 out of 5

576 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(576)

350 reviews in the last 12 months

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Rated 5 out of 5 stars

This product is so good

This product is so good. I wish I’d brought it earlier. It’s quiet, slimline and actually gets to a speed that makes fast paced walking feel like a good workout. Highly recommend.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Electric Table.

I cannot recommend this company enough. The customer service was excellent especially as the table top was badly damaged when it was delivered. The response to my email was immediate and a new table top was despatched straight away and it arrived safely. Excellent service.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Halo pillow from Ergonomist

Purchased the Halo pillow with ice silk cover. Very pleased with the pillow and it has provided good nights sleep, excellent support for head and neck alignment, won't go back to feather now

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great investment

Delivery was quick, item and description matched the advert. I'm finding my new pillow an ache free neck support. I predominantly sleep on my back ao I find the cut of the pillow ideal

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Ortho neck pillows

Ordering was easy and with free delivery a bonus to the price. The pillows have made a huge difference to me and my wife's shut eye. No more neck problems and a peaceful night's sleep. I can recommend these as they worked for us.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

What a saga

I ordered three items from this company - two were great. The ergonomic pillow and desk chair are great.

However, I also ordered a sit-to-stand desk. Upon delivery, the desktop had a huge split down it. I complained and asked for a replacement to be sent. A replacement desktop was sent (after chasing) and it too, has a huge split down it in pretty much the same place, but with a deeper crack.

The company refused to take any responsibility for this and just passed the buck to their courier, which is unacceptable. They offered me a free desk accessory or £20 off - what a joke!

The only way I was able to get responses out of them and actually get a full refund was raising a dispute with my bank. At this point, they finally offered me a refund and collected everything so that I'd cancel my bank dispute.

This saga went on for weeks.

I would not recommend Ergonomist - go elsewhere.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with a projector we…

Had an issue with a projector we purchased. Sent an email and received a quick reply. They have sent out a replacement and all done within a couple of days. Thanks to all and to Alex who I dealt with. Would highly recommend.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS, WAS SENT A FAULTY WALKING PAD, CONTACTED CUSTOMER SERVICE, THEY AGREED TO RETURN AND SEND ME A NEW WALKING PAD.... I HAD TO Wait OVER THREE WEEKS FOR A COURIER TO PICK THIS UP... ARRANGED BY ERGONOMIST.... DAY OF SUPPOSED RETURN, GUESS WHAT.. NO COURIER COLLECTED ITEM!!!! SCAM COMPANY!!!! WHAT A WASTE OF £150!!!!!!!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Exercise bike

Bought this recently to help my arthritis in both knees. As I can’t stand or walk without pain I can now exercise whilst sitting in a chair to help strengthen the muscles supporting both my knees. Easy to assemble and can well packaged

5 February 2026
Unprompted review

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