Equiniti Reviews 2,311

Operative was helpful and call successful but wait was long

The lady in customer services was very helpful and patient. She helped me fill out forms and sort out my shares brilliantly. I am most grateful for her help.

The agent was very helpful and resolved my query.

they sorted my problem BUT only through the BOT ....i was on the phone for 45min and nobody answered.

Ajay was polite and professional, and took me through the steps of the process, explaining each part and answering my questions clearly. Very happy with the service provided.

A general observation regarding call pick-up times is that I had a long wait of around 40 minutes before I was connected to a member of the team.

The person I spoke with was very patient in talking me through how to log in to be able to access the information I required. Very helpful.

Very helpful customer support experience. Agent Kishore K. guided me step-by-step through registration and details of my investments

M A Deena went out of her way to help me - she could tell I was struggling with the terminology as I struggled to sell my later father shares. She repeated herslf multiple times until I understood what I needed to do. She helped me identify the missing share certificates and, and this was the amazing bit,rang me back when we got cut off. I am very grateful for her help.

The lady was patient and efficient

Absolutely ridiculous company, inept in several ways, they have wasted so much of my time already i am struggling to write this review as it pains me!

Please use another service!

I got the required information that I asked for. The lady talked me through the method to see my portfolio.

Spoke to VANI TAMIZH and asked for her help to register my bank details. She was so kind and patient and helped me work my way slowly and carefully throughout the whole procedure. Without out her, I would not have managed as my technology skills are not great.
Thank you VANI, you were truly amazing and deserve a huge pat on the back. I appreciated your help so, so much.

Harshitha today on the Equiniti Helpline was very helpful. She guided me on how to amend my email address and answered my questions. Thank you Harshitha for your patience and for making my experience a good experience 😀

A very helpful assistant but a challenge to hear/understand due to her being in India.

Once I eventually got speaking to an adviser, it could not have been easier. My computer skills are not the best but Aldi my advisor talked me through the process to answer my query with much patience and polite manner.

The lady I spoke to was very helpful and patient. She guided me through the process to gain online access, as I had locked myself out and she answered all my questions. She was very professional.

I had an issue with logging into my account. Response was quick and managed to sort out my issue. Thanks

Merlin who I spoke to was very helpful and took a lot of time explaining what I had to do in regard to some shares held by my late husband. Excellent.

When you're dealing with investments, you'd like to think you're talking with competent folks. Not the case here: besides an incredibly long hold time, the operator clearly had no idea how to complete a stock transfer form. Over the course of our call, she gave two completely opposite directions. When I pointed it out, "click"... she hung up on me.

My initial contact was not ideal, aggressive and forceful, not what I expect from a support team. The subsequent contact (supervisor?) was more informed, pleasant to deal with and helpful.