Shareowneronline Reviews 101

If I could give EQ Shareowner no stars I would, this company delay transfers, they only allow about 20 words max which can be sent on emails to them (yet they can send longer emails to their customers). Their toll free number does not work and I'm sure they know that and don't want to receive calls. They have very concerning processes and their portal and communication is awful. Avoid at all costs.

Very difficult to deal with and deny access to your assets. Nick is combative, smug and power hungry. It's a shame any publicly traded company uses these people...worthless!

If I could give a zero...

I don't generally have feelings about on-line websites and up until this year, my experience with shareowner was that I could log into my account, download my forms and go about my life. This year, I couldn't remember my password went to retrieve it -- put in my social, my address, birthday etc, and then they asked me to connect with Jumio and input a govt ID and take a selfie -- and honestly, that's just insane.I'm not doing all that and it shouldn't be that difficult to get into an online account.You don't need that information you already have way too much identifying information.

Shareowneronline has started using a company called Jumio who validate logins to their website by using a picture/government issued id. I find this to be the most intrusive process I have seen. I will close my accounts.

If Zero was an option, I would certainly select that here. I've been trying for months to cash out stocks and cannot get access to my account, get a physical statement, get access to the web site. I concur with everyone here. This is the worst company I've dealt with.

Try to recover my account is a nightmare. Got through and then they send me to Jumbo. I am not going to take picture of my ID and send it . Its more time than its worth. I will be looking to transfer my account somewhere else. There has to be a better way.

The worst company I've ever dealt with. Thieves.

Twice I have requested sale proceeds to be sent electronically to my bank, each sale completed on line per their instruction. First time they sent a paper check "unable to verify" which i have yet to receive. Because I urgently needed funds, after spending 2 hours on line with multiple "CS" representatives I initiated a second sale, again requesting EFT and asking they contact me if a problem. Again, they sent paper check and never notified me. CS are worthless and cannot escalate. Filed complaints are ignored. There is no way to contact anyone in Mendota, MN. Asking for replacement checks will take another month. I believe this company needs to be investigated for theft of service (they charged me for EFT) if not outright fraud. I feel I have no option but to yank all investments out of here and go with a separate brokerage firm. They don't care about the customer and their CS staff can only parrot a script, not give actionable suggestions or solutions. Stay away!!!!!!!!!

Without warning started using Jumio id verification that requires me to upload a photo of my drivers license. They already have two factor verification why are they adding this is beyond me. I have had an account for years. I am tired of this prying. It is time I move my account move to Fidelity

No way to transfer to a TOD beneficiary, they just continually reject all paperwork, I've sent in 3 sets of forms with 3 Certified Death Certificates at $24.00 each just told to try again.. Customer Service thrives
on upset customers and wasting time and energy, it's their business model. Easier to just stop communicating with them and wait 3 years and let the accounts Escheat to the state !!

This is by far the worst company I've ever interfaced with. I expect they are going to rob me blind!
This is an inharentence to my mother for some Target stock. I could write paragraphs about how terrible and seemingly illegitimate I think they are.
II am steaming mad right now and how much I think they are stealing from me! Their support is only through somewhere in the Middle East. I've been working to cash out this stock (for my mother) from October-January. They just claimed the check has been mailed and is IN THE MAIL, and should arrive in 10-15 days (from MN to FL) USMail. (perhaps donkey???) They couldn't tell us the amount - just that there is a check (for some amount, whatever they decided to give us). If you use this company, expect frustration and I'll let you know in 10-15 days if and how much I'm being robbed!

I can't recommend this site less.
The website is clearly broken. Calling customer service only causes further aggravation as it claims that the website works perfectly. Spoiler alert - it does not. The website returns the message "The Identity Verification System is currently unavailable. Please try again later."
Customer service response: "Server might be busy. Try again in a little while."
Very unhelpful and unaccommodating.

Dreadful Service. Poor Communication They should be invetigated by US Authorities, as their payment methods are vulnerable to fraud and theft.

Despte having my details for a wire transfer, these cretins thought it was OK to send a check for over USD 100,000 by mail over two continents.

Customer response staffed by people who provide the most basic responses, provide no solutions, provide no information.

Close this appalling company down.

Absolute nightmare dealing with them. Sales proceeds were supposed to be electronically transferred, but they changed it to mailed checks without informing. And I never received any checks after 1 month. Asked them to electronically transfer again, and they needed me to jump through hoops to send in a letter on instruction, which will take another month to process, and no guarantees i will get my money. Felt like I've been scammed.

Do not ever use this company. Their web site is terrible and their customer service is not much better. I forgot my password and could not recover from it. The web site would not allow me to log on no matter what combo of info I gave them . When I called their customer service, they would have me on hold for 30-45 minutes at a time telling me to try this and try that, call back later, etc. I also tried to do a direct deposit of some of my shares into a separate bank account and they could not help there either. I had to wait 10 business days for a physical check.

Without warning started using Jumio id verification that requires you to upload a photo of your drivers license. They already have two factor verification why they added this is beyond me. I have had an account for years. They should have a work around. I guess I will have to get certificates and move them to broker account.

If you have a choice, do not use them.
Unfortunately, my employer uses this company for stock distribution and sales. So I requested the sale of a small number of stock via ACH. Took me days to figure out it didn't go through and they didn't tell me the status or why it didn't go through. They then sent a check via "presorted USPS regular mail", from Minneapolis/St Paul. The check took 11 days to travel a few states. Who sends a check "presorted"....that is for magazines and advertisements. Then when you call them you get an off-shore representative that does not understand the logistics and is just reading a script. Finally, come to find out they use ANOTHER company to perform the ACH transfers. I would absolutely not recommend this company if you have a choice. If you don't have a choice, stay on top of your transactions on a daily/hourly basis.

They are requiring a new authentication format with government id and camera snapshot that fails whether I use my phone of laptop. Help desk is helpless. Recovery letter steps don't follow the logon script. Will be moving my account as soon as I can get access!!!!

This outfit is a joke. Luckily, I only have two accounts here, one of which I shall be closing soon as it is impossible to service the account. All of their telephone reps are foreigners and impossible to understand.
I plan on notifying the two companies that I own stock with about this horrible service. Just maybe they will go to a quality company for their transfer service e. g Compiutershare or /Broadridge

I tried to understand why EQ sent me a request for another W-9 Taxpayer ID certification regarding Procter & Gamble stock. I called and spoke to someone obviously from India who was hard to understand and became impatient due to his poor English.
I think outsourcing financial info to foreign reps is in itself concerning, but this is common place and should be stopped by large corporations on the cheap.
Then when asked how soon this updated info would go into effect, he said 20 days, and that I had to call to confirm. Really??? We have AI, the IRS takes estimated taxes out of our back accounts within hours, but these guys can't get this done for 20 days?
This is a sad state of affairs! Large companies need to be more responsible to their shareholders.