I made an enquiry about the status of the shares that have been left to me in a well the agent Gokul was very helpful in giving me the information after going through the security questions. He gave m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was at a loss as to how to introduce an account and to list my assets. I am just so grateful to: Tushar Gupta Customer Experience Representative UK Shareholder Services Equiniti Group, becaus... See more
Company replied
As an executor the process of selling g the deceased’s shares can be very daunting. When speaking with Jaya Prakash Anthony over the phone he explained everything very clearly and had all of the answe... See more
Company replied
Following the recent sad passing of my dear mum, I had to call EQ's bereavement team as part of winding up her estate. I hate doing such things at the best of times, but I really want to thank their r... See more
Company replied
Company details
Written by the company
Equiniti manages share registers and employee share plans whilst supporting governance and investor relations objectives. We handle multi-billion-pound corporate actions with absolute precision and support new companies making their debut as a listed business. Our unrivalled expertise means we act as share registrar for 48% of the FTSE100 and our average client relationship spans 14 years. Today we hold 9.2m shareholder records and pay around £34bn in dividends each year We look after 1.1m share plan participants. We process over 3m transactions annually across our platforms.
Contact info
United Kingdom
- equiniti.com
Achieving Success Together
4.3
Excellent
2K reviews
Asks customers to review
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Old fashion good customer service…
The 2 staff I dealt with were just excellent , nothing was too much for them and they explained every step of the process
4 June 2026
Reply from Equiniti
We're glad our team was excellent, explaining every step of the process. We appreciate your positive feedback!
Spoke to Nasir about unlocking my…
Spoke to Nasir about unlocking my account. Everything progressed smoothly….. and my account is now back to normal. Many thanks.
4 June 2026
Reply from Equiniti
We're so glad to hear your account issue was resolved smoothly and is back to normal. Thank you for sharing your positive experience with us!
Bereavement Service
Anthony Prakash made the completion if forms required to sell my late parent’s shares simple, and saved me, and them if I got it wrong(!), a great deal of time.
4 June 2026
Reply from Equiniti
We're so glad we could simplify this process for you during a difficult time. Thank you for sharing your positive experience with us.
Very professional staff
The two members of staff I talked to were extremely professional, friendly and helpful through what were potentially difficult discussions regarding by deceased wife’s shareholding.
4 June 2026
Reply from Equiniti
We are truly grateful for your kind words during such a difficult time. We are glad our team provided professional and helpful support.
Kishore the representative that delt…
Kishore the representative who delt with me was efficient,knowledgeable and patient. He navigated me through the log on process with sucsess.
3 June 2026
Reply from Equiniti
We're happy to hear our representative was efficient, knowledgeable, and patient, successfully guiding you through the login process. We appreciate your positive feedback!
tHE CUSTOMER REP WAS VERY HELPFUL
3 June 2026
Reply from Equiniti
We're glad our team was helpful. Thank you for your feedback.
A helpful Anthony
Anthony was both very helpful and knowledgeable and was able to deal with my enquiry very efficiently
3 June 2026
Reply from Equiniti
We're happy to hear our team member was helpful and knowledgeable, efficiently handling your inquiry. We appreciate your feedback.
Gokul was very professional and polite…
Gokul was very professional and polite taking time to fully explain the position.
3 June 2026
Reply from Equiniti
We're so glad our team was professional and polite, taking time to explain everything clearly. Thank you!
Reply from Equiniti
We are so pleased to hear about your positive experience. We appreciate you sharing your kind words with us.
Reply from Equiniti
We're glad our representative was patient and gave clear instructions. Thank you for your feedback!
NeeMrs Barker ded an answer to my question
Needed an answer to my question, he was polite and professional with answers
Many thanks
3 June 2026
Reply from Equiniti
We're so happy to hear our team member was polite and professional. We appreciate your kind words.
Customer Experience Representative Shaha
Customer Experience Representative Shaha was first class in resolving my access issue to Santander Shareview. Thanks to her, I could set up my account and login.
3 June 2026
Unprompted review
Reply from Equiniti
We're so glad we could resolve your access issue and help you set up your account. Thank you for your kind words!
Help is at hand with just a phone call
It is good to know that there are people in Equiniti who can resolve any problems you encounter. My queries were dealt with in a very efficient manner.
1 June 2026
Reply from Equiniti
We're happy to hear our team resolved your problems efficiently. We appreciate you noting our effective service!
Excellent advice and explanations from…
Excellent advice and explanations from Kishore to guide me through and correct discrepancies on my account. Thanks for your patience
2 June 2026
Reply from Equiniti
We're happy to hear that our team member provided excellent advice and explanations to guide you and correct account discrepancies. We appreciate your positive feedback!
Reply from Equiniti
We're glad you enjoyed your experience. Thank you for your positive feedback!
Friendly and patient
2 June 2026
Reply from Equiniti
Thank you for sharing your positive experience with us!
Good service
Got through to a person very quickly who dealt with my query in a friendly and professional manner. Told me what I had to do.
2 June 2026
Reply from Equiniti
We're so glad we could assist you quickly and professionally. Thank you for sharing your positive experience with us!
Friendly and efficient service.…
I spoke to Vaishnavi Jori today who quickly resolved my issue in a friendly, efficient and professional manner. I'm very pleased with the service from Vaishnavi and EQ.
2 June 2026
Reply from Equiniti
We're happy to hear that our team member quickly resolved your issue in a friendly, efficient, and professional manner. We appreciate your positive feedback!
Gokul was most patient and considerate…
Gokul was most patient and considerate managing the enquiry I had over my IDS payment. Thank you very much.
2 June 2026
Reply from Equiniti
We're happy our team was patient and considerate with your payment inquiry. Thank you for your very kind feedback.
My problem was dealt with and solved…
My problem was dealt with and solved politely and helpfully. He had patience and did not hurry me to get off the call.
2 June 2026
Reply from Equiniti
We're happy to hear your problem was solved politely and helpfully, and that our team member was patient.
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