Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Equesure
Thanks for your 5 star review! All the best, Equesure.
Reply from Equesure
Thanks for the 5* review :) Equesure.
Reply from Equesure
Thanks for the review! All the best, Equesure.
Would recommend Equesure …
I dealt with Lily who was extremely helpful and friendly …
Everything went very smoothly ..
8 January 2024
Reply from Equesure
Thanks for the review - we aim to please! Equesure.
Excellent service
Excellent service, and the staff are always helpful. Wouldn't use anyone else for insuring my horsebox.
4 January 2024
Reply from Equesure
Thanks for the excellent review! Best wishes, Equesure.
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Customer service needs to improve
Fees were increased, though never claimed. Customer service not the best, no prepaid envelopes provided to return docs. Use of electronic documents would improve experience, cost and experience. Expect I will not use this company again.
6 December 2023
Reply from Equesure
Hi , Thanks for leaving us a review and for your comments. We will take your feedback on board and take a look at our processes. In the meantime, should you require any changes to your policy - or have any queries - our team are more than happy to help. All the best, Equesure.
Customer service excellent
Customer service excellent
Helpful and friendly
Easy to contact
27 December 2023
Reply from Equesure
Thanks for the excellent review! Best wishes, Equesure.
Very experienced staff
Very experienced staff , helpful in answering and solving any queries , efficient and quick with phone callbacks and email correspondence , very polite and curtious staff.
Overall very good service and follow up service
21 November 2023
Reply from Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
V good service
Efficient, new quotation sent when requested and followed up on the phone by pleasant, helpful staff.
20 December 2023
Reply from Equesure
Hi - Thanks for your excellent review! Best wishes, Equesure.
Excellent professional service at a competitive rate
Excellent professional service at a competitive rate!
20 December 2023
Reply from Equesure
Thanks for your review! Best wishes, Equesure.
Great Equestrian Product
Competitive prices, comprehensive cover tailored to equine requirements, knowledgeable staff and easy process.
11 December 2023
Reply from Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Lancaster Insurance Services.
Ist Class Service!
So refreshing to have an Equine Insurance Company with staff who are horsey and completely understand your needs! Bravo
15 December 2023
Reply from Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Lancaster Insurance Services.
The staff are very patient and friendly
15 December 2023
Reply from Equesure
Thanks for leaving us such a good review! All the best, Lancaster Insurance Services.
Very good service
Very good service
Extremely efficient
Disappointed with Vetran policy only covering external injuries but that’s not the broker’s fault, it’s the industry but understandable I suppose
13 December 2023
Reply from Equesure
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Lancaster Insurance Services.
Fair with regular renewal reminders.
Lots of reminders for renewal via phone calls, a fair but non-negotiable price. Lots of paper work which could be emailed as an alternative - I did request paperless services but apparently they are not an option.
4 December 2023
Reply from Equesure
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Equesure.
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
Staff easy to talk to and explained…
Staff easy to talk to and explained everything, ensured I knew the guidelines .
30 November 2023
Reply from Equesure
Thanks for your 5 star revie! All the best, Equesure.
Really helpful and easy to understand…
Really helpful and easy to understand member of staff. She was well informed, patient and kind. Also extremely efficient. Thank you.
9 December 2023
Reply from Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
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