Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Only 1 small problem I was left on hold…
Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
15 May 2026
I was on the call for an hour and 11…
I was on the call for an hour and 11 mins.
I couldn’t understand half of what the agent was saying.
He kept disappearing because he was unsure
The waiting music was diabolical.
9 April 2026
Polite,knowledgeable handler.
Polite,knowledgeable handler who did everything clearly and quickly.
23 March 2026
Good service
29 January 2026
An efficient company
The company answers in a brief but efficient way and renewed my policy over the phone without wasting time. They also offered a good price for renewal, only marginally above last years.
16 January 2026
Easy to deal with on renewal
5 January 2026
Quality Communication
Followed up by telephone, emailed and posted documents to me. Replied within minutes with my certificate.
31 December 2025
I didn't get bombarded with calls
I didn't get bombarded with calls, just 1 to ask about renewal. I said I'd shop around and when I had 1 follow up call agreed to match best quote
23 December 2025
So easy to deal with
So easy to deal with! I’ve recently been left disabled following an unexpected illness, so I’ve had to make a number of changes to my policy (including making my husband the main driver - yikes!!!) and nothing was too much trouble. There are no long queues to sit in when you call them, and I’ve even received refund cheques when I’ve been overcharged by mistake.
29 July 2025
Easy Renewal
Very helpful and efficient customer service, third year renewing policy!
11 November 2025
Very helpful very quick
28 October 2025
Top class insurers with very friendly…
Top class insurers with very friendly staff
10 October 2025
Unprompted review
Renewal was a smooth process
Renewal was a smooth process with a very helpful and pleasant advisor.
19 September 2025
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