We initially had a rough start with an advisor who didn't seem to care much. However, we then transferred to Stephanie, and she really helped us immensely throughout the process. There were many uphil... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her as... See more
Company replied
A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time &... See more
I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only t... See more
Company details
About EQ Bank Reverse Mortgages
Written by the company
Enjoy your hard-earned home equity in retirement, without having to sell or make monthly payments. Access your home equity in tax-free cash and stay in the home you love. Plus, we’ll beat any posted rates for comparable reverse mortgages.* Is your traditional mortgage weighing you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you. Call us today to chat with one of our reverse mortgage specialists.
Access your home equity in tax-free cash. Stay in the home you love with no monthly payments to worry about.
Is your traditional mortgage weighting you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you.
Call us today to chat with one of our reverse mortgage specialists.
1-866-644-0802
Curious to see how much you are eligible for?
It only takes a minute to fine out
Looking for details about Equitable Bank's reverse mortgage solutions?
Contact info
2200-25 Ontario Street, M5A 0Y9, Toronto, Canada
- 1-866-644-0802
- reversemortgage@eqbank.ca
- eqbank.ca/reverse-mortgage
4.4
Excellent
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very well organized
It takes a lot of paperwork, but the assistance from Sarita Free was great. The money was as promised and looking forward to a debtfree retirement.
20 April 2022
Reply from EQ Bank Reverse Mortgages
Hi Adrie, thank you for the positive feedback! We're glad that you had a great experience with your broker and that everything was very well organized throughout the process. We look forward to the positive impact this product has on your retirement!
Our contact Agnes was great to work…
Our contact Agnes was great to work with. She was easy to deal with and was transparent. Took a while to get it done but we liked the experience.
19 April 2022
Reply from EQ Bank Reverse Mortgages
Hi Timothy, we're delighted to hear that you had such a great experience working with Agnes! It's great to hear that she was easy to deal with and super transparent throughout the process. We'll be sure to share your kind words with her. Thank you for taking the time to share your experience with us!
It was a pleasure dealing with Agnes…
It was a pleasure dealing with Agnes Letkeman at the Equitable Bank. Agnes responded quickly and thoroughly to all of our questions and provided the information that we needed when we were unsure of something. I wouldn’t hesitate to call her if I needed any further clarification or questions.
Thanks Agnes for all of your help!
Barbara S.
29 March 2022
Reply from EQ Bank Reverse Mortgages
Hi Barbara, thanks for taking the time to share your experience with us! We’re super happy to hear that Agnes was able to support you every step of the way – we’ll be sure to share your kind words with her. Thank you for all the positive feedback!
Everything went smoothly with little…
Everything went smoothly with little difficulty and no surprises
17 March 2022
Reply from EQ Bank Reverse Mortgages
Hi Joseph, thank you for taking the time to leave us a review! We appreciate the positive feedback and are happy to hear that the entire process went smoothly for you.
The agent answered all of my questions
The agent answered all of my questions, put me at ease to take a reverse mortgage I'm very satisfied with all the procedures I recommend Equitable Bank.
16 March 2022
Reply from EQ Bank Reverse Mortgages
Hi Ronald, thank you for taking the time to post a review. We’re glad that our team was informative and made you feel at ease about your decision!
lots of red tape
lots of red tape, and duplicating of paper work, some requirements didn't make sense.
16 March 2022
Reply from EQ Bank Reverse Mortgages
Hi Jerald, thank you for the feedback. We’re continually working to improve and simplify our reverse mortgage closing process and are sorry yours wasn’t as smooth as it could be. We’ve passed these comments to the right team as we look to address these concerns for future closings.
ln June I am going to be 91 years old
ln June I am going to be 91 years old. I clicked on line, about reverse mortgages, and someone call me in a few days from Toronto.
When my son talked to his mtge broker , and was told they could do the same from their office in Burlington
As my husband and I bought our lot in 1950, built our house with cash, never got a mortgage for it
I decided to go for a reverse mortgage I am not in need of the money personally but with real estate values so high decided to place a reverse mortgage on my property, for inheritance purpose.
It was like swimming in mud for me with several hick=ups along the way. The interest fees on the large amount are quite shocking to me. Its like the mortgage Co. is sitting across from me with a gun on their lap. BUT it is not loaded
Sincerely June Bennett
16 March 2022
Reply from EQ Bank Reverse Mortgages
Hi June, thank you for taking the time to share your experience with us. We’re sorry to hear that there were hiccups during the process. We take pride in consistently offering the lowest reverse mortgage rates in Canada. We offer tools on our website for both mortgage brokers and clients, which provide detailed financial illustrations that help give a better understanding of how our product works. If we can help you access these or answer any questions, please don’t hesitate to contact us.
Everything was very clear
Everything was very clear, and well explained. The financial projections showing the implications in different scenarios were clear. It was adaptable to our situation.
16 March 2022
Reply from EQ Bank Reverse Mortgages
Hi Neil, we’re so happy to hear about your recent experience with Equitable Bank. We appreciate you taking the time to leave a review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.